Customer Testimonials

Mucha variedad de precios y Rv para la venta

Tom Lynch and Jesse were very helpful and pleasant. We enjoyed our experience.

Staff are very nice. They are not pushy, they let you take your time to make a decision.

Yolanda in service is great and so is the rest of your service department

Improve communication with the repairs being done and what is being done to resolve the issued under investigation.

Great customer service, great trailers

Great friendly service!

Jodi Reese your service advisor is very thorough and very helpful. She advocates for her client and ensures the work is done to the customer's satisfaction.

Everything!! It was the best experience

They made every step of buying a new RV very easy !

The staff is wonderful. Amanda helped us with all our concerns. She is an advocate for us for issues with OEM. We appreciated her help.

Our service advisor, Lori is the best. She is always looking out for us. She is like family.

This review is for General RV Richmond ONLY. After being poorly treated by the dealership in Ocala, FL, the folks at the Richmond store stepped up to try to make things as right as they could with the unit that I purchased in Florida. Mike Condra, Brian Kelley, Ben Christian and especially Shana Fowler really tried hard to fix some of the issues that Ocala did not deal with.
There were a couple of other guys that helped out as well but I unfortunately cannot remember their names.

friendly and courteous
know their product very well

The smooth and ease of transaction

They worked with me

Brian in the parts department provided outstanding advice and service.

Nick was great to work with
Nice facility
Great overall experience
Thank You

Very friendly and helpful

Great staff and service!

Great customer service and sales reps

Your sales representative Mr Demond was very helpful. After a few questions he knew exactly what I was interested in. He didn't waste my time showing me what I didn't want to see. He didn't pressure me either. I think he's a great asset to your company.

Prompt proffessional service and reasonable costs

Our service advisor "Alan" is honest and up front about everything.

We have bought all our campers from you except for one back in the early 80s. The only part of your business right now that I am not liking is the service department. Getting an appointment and getting your camper fixed is taking way too long. You make an appointment you bring it in And then it sits for weeks. Rumor has it you have been having trouble keeping good mechanics. The turnover with your employees is also a problem. Once we got to know the ones that took care of our camper. Well they were let go. You need to give some incentive to employees to stay. If you get more good employees, they wouldn’t have to work as many hours. People do have families and they need to be able to have a work life as well as a family life. Some of your recent employees that we were close with we’re trying to have a family and we’re unable to due to the amount of hours they had to work. Needless to say they left and found other employment where family came first.

Stuff gets done pretty quick once you had the check in hand from insurance co.

Speedy friendly service

Everyone is so nice, friendly, and knowledgeable. The atmosphere is calm and free of stress. Most seem happy and that energy is reflected towards us as customers.

The response time and service level have been excellent.
Special thanks to Roland for his flexibility in scheduling services.

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