Customer Testimonials

Sales rep was good - but he left.

Mike Williams and service team give straight forward answers and price estimates are accurate!

Great service, very professional.

I appreciated the time you took when researching & finding the correct part I needed. I also appreciated the fact that EVERYONE at your facility was wearing face masks! During a recent visit to your Huntley IL facility, no one was wearing them, or practicing social distancing. Bought what I needed and got the heck out!

convenience, friendly, knowledgable.

Great selection friendly Staff

Everything was great

The no pressure approach to buying an RV. My main concern however, was leaving there with our new motorhome and no model specific checklist to help first time RVers. Wouldn’t be that hard to make that up.

Customer Service Oriented.

This was my first ever RV. Keith was very knowledgeable, personable, answered every question but most of all he was not a pushy sales person. His assistant Cassidy was nice.
Lee was extremely thorough in the walk thru and had great patience with me as I had tons of questions since I'm a newbie.
Shaundra was great as she gave me updates as to when the RV would be ready.
Trey went above and beyond. He's the finance guy but he also went out of his way to respond and resolve the issues on the used RV. I had a serious problem with one of the tires on my way home. It was after 7:30 p.m. I called Trey on his cell phone and he responded. He helped me contact the tow company. I wasn't left stranded after I had purchased the used RV. I was a great relief, just knowing that the company you purchased from is going to make it right. That in itself is worth a million bucks.
Thank you Everyone!

Great service, friendly employees.

Location, great service

They have worked diligently to fix the problems encountered after buying a new RV. Sometimes because they are the immediate face of your purchase it's easy to blame the dealer for the OEM's and subvendors' failures, but you have to remember they are stuck just like you. They are the only ones who will solve your problem! I have had problems with the OEM's assembly and especially the infotainment system. The latter takes a while to figure out the problems because you have to learn what it is supposed to do before you can find out it isn't working correctly. It can be very frustrating.

General RV has stuck with it at ne cost to me and I hope my next scheduled appointment will resolve the last problem. They are very organized despite the huge backlog caused by this virus.

It was our first time buying a travel trailer and the walk through they gave us made us confident that we could do this and not have to worry.

Friendly, clean, well stocked

Have been using Gen RV service for 16 years with complete satisfaction. Always dealt with friendly service reps, parts, etc. They are my go to people. Purchased a motor home from General RV some years ago.

Good people with an interest in the clients they serve

Friendly people, good service

Friendly and clean

Professional, helpful, knowledgeable and friendly.

Good service

Very friendly and very helpful on any questions you have. Awsome people to deal with

Great service and the sales person was very friendly and knowledgeable

Good to work with

The organization, the excellent service, the friendly folks and Matt came out to say hello!

Friendly service and helpful staff.

Your facility and your employees

I loved the efficiency in which the service representative handled my service visit.

Outstanding customer service & a highly trained
Maintenance team.

Lori Macdonald was awesome and Phyllis is finance made everything come thru, Pj the Tech was great. Overall was a great exper, uts our 1st 5th wheel.

The staff was very helpful and the service was fast. Was able to get problems figured out quickly. An was on our way back home