Customer Testimonials

Friendly service at the parts counter

Nick was very helpful and very creative in coming up with a solution to an unusual repair issue. The workmanship was terrific and done quickly, and we were able to get our trailer back when we needed it.

No haggle, fair pricing. Easy closing/financing process. Reasonable follow up and communication.

Organized flow. They make you feel important. Jury is still out on the service department

GREAT SUPPORT AFTER THE SALE

Luke C is an awesome salesperson and has maintained a relationship with us since we purchased a fifth wheel from him in 2021. We were happy to buy from him again, as he goes above and beyond to take care of his clients!

Chris Casazza has been great to work with. He responds to my emails promptly and keeps me informed on progress for our travel trailer. That being said, I cannot give high marks for the service I have received. I had the front cap replaced on my 2022 Ibex twice due to cracks. The first was due to the manufacturer and the second to the team at general. That said, they did get it right in the end - the cap issues are finally fixed correctly. I have also had problems with the in unit heating system. The first issue was warranty work, the second was due to the service department not doing the work correctly, and the most recent repair, this week, the heating is not working. The tech came out and offered to track down the issue and because we planned a trip we decided to bring it back at a later date. Hopefully that too will be correctly fixed in the end. Although the service staff is polite and helpful, I would prefer to have the issues fixed on the first visit.

My salesman Andrew took his time to show us many units before we decided on the perfect rig. He was knowledgeable, and answered all our questions. There were a few issues when we went to pick up the 2023 Dutchman Yukon 412D. Between Mike in the service department, and Matt sales manager they went out of their way to make sure everything was perfect. I wish I could remember the technician name, but he was very thorough, and corrected the issues in a timely manner. Definitely could tell they take pride in their jobs, and 100 % customer satisfaction is their goal. We definitely did not feel like just another number., more like family.

The Wife and I were at the Wixom Facility . Mike McIntire showed 7 to 8 , 5th Wheels . He was extremely helpful and knowledgeable . No high pressure . Building and Grounds and Rest Room Clean . Very Good Experience . I would recommend to Family and Friends .

Our salesman Brad Dechent was wonderful to work with. Very easy going and knowledgeable. Brad went above and beyond to make sure we were happy and found the right unit. He never made us feel like he was trying to sell us anything.
Jahannes Lexie in finance was outstanding. He was great at explaining everything to us and very easy to work with. These 2 guys made our whole experience and transaction easy and enjoyable.

During the purchase of our new 5th wheel General RV went above and beyond to certain everything was right and we were satisfied. It was an overall great experience.

I searched around for a camper for a while, have notnhad much luck or the best experiences. I ultimately purchased from General RV in Birch Run. The team was awesome!!! They stayed in touch, kept me informed, they were very fair about pricing, kept working with banks to get the best approval possible, and were absolutely focused in getting me into the camper I was looking for rather than just looking for a quick buck. I will definitely be returning and pushing others their direction.

It’s all about customer service for me.
Great team so far. Now let’s see if it continues after purchase.

Service & commutation from adviser

Dave K. Was awesome to work with. He listened to our wants and needs and was patient while we made a choice of what type, size and amenities we wanted in our RV.

I had heard some horror stories from previous customers and I was regretting my decision to purchase through General RV. However, up until delivery day and through it, I have been nothing but impressed with General RV service! Everyone we met was as nice as could be and everything went as smooth as silk during the pickup of our Brinkley. The process was quick, smooth and efficient. Items caught during my walk through were taken care of prior to our departure and a huge thanks for letting us crash on your grounds while we moved everything from old RV to the new one. A huge thank you to Bailey, Maria, Rick, Joey and the rest of the General RV team for a smooth transaction!

Great experience

The staff is great from sales to service from the minute we walked through the door. Felt like they wanted our business.

Everyone was extremely nice and helpful. Made buying the rv easy.

The service team that peeped the RV was very friendly and helpful. JP or PJ can’t remember his name but he was extremely helpful.

The sales person I dealt with, John Taylor, was extremely helpful and honest during the whole process. He took great care of us through the entire process and I consider him a friend. We have had good service and warranty work done by the service department. They have been taking care of the problems we have had after taking ownership of our motorhome.

Friendly salesman. Lots of variety to look at and compare. Finance dept was easy to work with.

We in a desperate situation. We have never been accepted for financing anywhere. Due to circumstances out of our control we needed another way to live . So we are rving full time .
The service and sales team have gone above and beyond . I highly recommend general rv. We had a poor experience at another dealership and private sellers. General rv starting with Lori, to Joey to Jamie. Everyone was absolutely amazing !! I can finally say someone said yes to us and it was general rv.

I felt like they cared by far more than where I bought my camper, Camping World. My associate was Justin and he was very helpful

Quick, no-hassle, attentive. Ideal buying experience.

Doesn’t make me wait hours on hours w/o any communication (unlike Wixom).

Everything, service, parts, & sales are the best!

Treated very well from the moment we got there

It's located we're we are staying while in Illinois, which makes it easier to get repairs done. The repairs are done right.

I am a big customer service advocate. I work for a trucking company, the drivers are basically the representatives that the people see. I believe in treating people like people not a number. General RV in Wayland treats you with the utmost respect and courtesy. The one thing that you can do to get a bad review from me is to treat me like you don't care. I give general RV five stars on the service, Rich has always been wonderful to me and my wife. The service technicians have always completed the work, and if it's not quite right I bring it up to Rich we look at it again he makes a decision on whether we need to bring it back in to fix it or that's what the fix is. The guys at general RV and the service rep Rich do a wonderfully job!