- Phone: 509-582-9000
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based on 8080 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous personnel from office to technician. A job well done every time. Thank you!!
The tech was Awsome and did an amazing job
Able to book service online, great communication and carpet looks great! Technician was very polite, friendly and efficient.
Efficient prompt and lasting
The company is very oriented towards customer satisfaction.
The service technician was thorough and knowledgeable regarding carpet cleaning.
Excellent job,very professional
i only wanted blood stains removed but that failed
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
I used Zerorez for 5 or six years and I have been pleased every time.
All natural products.
No chemicals and friendly competent people
Service is excellent, not much experience with products but they too seem exceptional no complaints at all. Jim
Tech was timely, courteous, thorough. Susi in the office is awesome to deal with.
They were able to get us scheduled quickly. Here on time and did a great job. Zach was so polite and kept me informed on what he was doing.
Non toxic!!!!
Timely and professional. Carpets look amazing again!
Devon, the technician was very friendly and professional. He got out carpets cleaner than I though was possible.
The pet treatment worked well and most of my stains are gone! The house smells soo much cleaner now!
Our tech was extremely professional and thorough when cleaning out upholstery.
The gentleman that took care of us was on time, respectful of our home and seemed to be very thorough. He explained that there were some stains that did not come all the way out and we knew they probably would not. He did a great job for us!
I love the services. I’ll continue to use this company. However, this cleaning did not meet what I thought should happen for the amount of money I spend. I’m going to have to call them and see about a revisit. I have always gotten much better results from you guys than this time.
The employee was very professional and explained the products very well. He did a thorough job.
My carpet is still crunchy after coming out twice. I’m disappointed in the quality of the service for the price
Always a great outcome with super friendly service
Great service. Prompt, reliable, and they do quality work. Definitely recommend these guys.
Very professional and did a great job!
Had tile cleaned, there was residue left around the walls would have been nice to have that cleaned up. Other than that eve try thing was well, service was friendly and explained well. Worked hard the whole time he was here
My carpet turned out beautifully. It dried quickly and adding the orotectant was a bonus. I would recommend highly.
Excellent job, carpets look new. On time, polite, and price is right.
First, we truly appreciated getting scheduled for cleaning on very short notice. The technician was polite, knowledgeable, and quick.
My only disappointment was how long it took for the carpets to dry. He told us 6-8 hours to dry, but most of the areas required 24 hours to be fully dry.
The guy turned on his machine at his vehicle at 3:54.. then at 4:09 he was removing hoses and turning off machine. This included going out to vehicle once during the duration. 15 min of 'cleaning' 2 rooms hallway and runners. He told me it would take 45 min to an hour. I could have cleaned with my Kirby with same results. $200 for a 15min.?!?
Totally satisfied with our carpet, floor, vents and shower ! Ed did an amazing job, not only is he a great worker,but an excellent personality and we so appreciated is knowledge in how to help keep our floor clean. We definitely will continue to use Zerorez for all our cleaning needs.Thankyou so much and also a shout out to Rosie for get us scheduled in a timely manner!