Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8094 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 27, 2023 — Rated 10 out of 10 by Audrey Ledgerwood Zerorez Tri-Cities
What do you like about our products and services?

I love how bright my carpeting looks it really does look good. The technician was very professional and did an excellent job.

Report a concern   September 27, 2023 — Rated 8 out of 10 by E.M. Zerorez Tri-Cities
What could we do to improve?

Please improve the carpet smell, I had my downstairs cleaned and the wet carpet smell is horrible. They could have atorado opened the windows to let the smell out

Report a concern   September 26, 2023 — Rated 9 out of 10 by K.J. Zerorez Tri-Cities
What do you like about our products and services?

I like that you don't use soap because I can see the difference. The service representative who came to my house was very nice and explained some things to me. I appreciated that.

Report a concern   September 24, 2023 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and our carpets look wonderful

Report a concern   September 24, 2023 — Rated 10 out of 10 by Michael Bartol Zerorez Tri-Cities
What do you like about our products and services?

Great service, Edwin answered all our questions, and did a fantastic job

Report a concern   September 24, 2023 — Rated 10 out of 10 by V.W. Zerorez Tri-Cities
What do you like about our products and services?

Nick did a fantastic job. He explained everything. The carpet looks great. Very thorough.

Report a concern   September 23, 2023 — Rated 10 out of 10 by J.Y. Zerorez Tri-Cities
What do you like about our products and services?

The carpet is never left soaking wet. Dries in no time

Report a concern   September 22, 2023 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

I like the way it cleans. The fact they don't use soaps. The representative I had was awesome!!
My carpet looks very good.

Report a concern   September 21, 2023 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

The carpet looks like new and the workmen were very considerate and professional.

Report a concern   September 21, 2023 — Rated 0 out of 10 by K.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpet not cleaned in professional way as expected from reputation. Carpet has patchy stain of uncleaned carpet. It appears that harsh chemicals were used ( as opposed to what is advertised ) as it is evident in some areas where color of a red carpet can be seen preserved. This is despite opting for all the protection your team recommended. You will have no support or recommendations to any clients.

Response from Zerorez Tri-Cities:

Thank you for your feedback. Per our phone conversation we will be coming back to your home to address the issues you mentioned. We do only clean with a high temperature steam and no harsh chemicals, we did add the carpet protectant to your scheduled cleaning. I hope after our lead technician is back to assess and address your issues you will be satisfied with our platinum rated services.

Report a concern   September 19, 2023 — Rated 10 out of 10 by Granger Bucklin Zerorez Tri-Cities
What do you like about our products and services?

They did a great job cleaning up the carpets after a tenant move out. Nice a friendly I would definitely go with Zerorez again!

Report a concern   September 17, 2023 — Rated 10 out of 10 by J.C. Zerorez Tri-Cities
What do you like about our products and services?

Super friendly and courteous. Thorough job!

Report a concern   September 17, 2023 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Gentle cleaning, I use you guys to clean up the residue the apartment cleaners leave. Makes a big difference.

Report a concern   September 17, 2023 — Rated 10 out of 10 by Teresa Musser Zerorez Tri-Cities
What do you like about our products and services?

Very friendly, accommodating, knowledgeable and pays attention to customers concerns..
Excellent customer service

Report a concern   September 16, 2023 — Rated 3 out of 10 by D.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

We cleaned a freshly painted room. After it dried, upon inspection, all of the freshly-painted baseboard was scuffed up.

Report a concern   September 16, 2023 — Rated 10 out of 10 by S.B. Zerorez Tri-Cities
What do you like about our products and services?

Professional, prompt, good communication, thorough.

Report a concern   September 16, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job!!

Report a concern   September 16, 2023 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Another well done job

Report a concern   September 15, 2023 — Rated 0 out of 10 by S.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Your advertisement said that my ductwork would be clean when yipou were done. It wasn’t. I sent pictures after the cleaning to the office and they asked the tech about it. He said that was the best that he could do, so no effort was made to do better. When I can afford it I will try again with a company who specializes in ductwork and who guarantees their work.

Report a concern   September 14, 2023 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Very great customer service!! The job was great!

Report a concern   September 14, 2023 — Rated 8 out of 10 by P.M. Zerorez Tri-Cities
What could we do to improve?

Before the job even started there was a lot of up selling...dryer vent and cleaning the carpets etc, all I wanted was the vents cleaned and the lady on the phone said they could do a small area on the carpet to see how it would turn out whether to get it cleaned or just replace the carpet (never did that). ...They were late because the former job ran late and their machine broke down here and had to wait for another service person to show up.

Report a concern   September 14, 2023 — Rated 10 out of 10 by B.H. Zerorez Tri-Cities
What do you like about our products and services?

We appreciate to great floor tile cleaning and carpet cleaning job done by Edwin. Job well done

Report a concern   September 12, 2023 — Rated 10 out of 10 by C.F. Zerorez Tri-Cities
What do you like about our products and services?

Carpets look great technician was very good polite

Report a concern   September 11, 2023 — Rated 10 out of 10 by Derrick Williams Zerorez Tri-Cities
What do you like about our products and services?

Harrison was a fantastic tech, we was informative, kind, understanding and really worked well with us. He was on time, gave ample notice of coming in. Made sure to ask question and respect our privacy as much as possible. I will definitely be coming back and hopefully get Harrison every time!

Report a concern   September 10, 2023 — Rated 10 out of 10 by Brandon Davenport Zerorez Tri-Cities
What do you like about our products and services?

Great job!

Report a concern   September 10, 2023 — Rated 10 out of 10 by R.G.J. Zerorez Tri-Cities
What do you like about our products and services?

Great customer service and work as always!

Report a concern   September 10, 2023 — Rated 10 out of 10 by P.P. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very nice and thorough!

Report a concern   September 10, 2023 — Rated 9 out of 10 by R.P. Zerorez Tri-Cities
What do you like about our products and services?

Every thing went fine. My carpet almost new.

Report a concern   September 10, 2023 — Rated 10 out of 10 by R.A. Zerorez Tri-Cities
What do you like about our products and services?

My carpets look new again. Beautiful efficient job and great price

Report a concern   September 10, 2023 — Rated 10 out of 10 by Jane Payne Zerorez Tri-Cities
What do you like about our products and services?

Our Technician, Bryce was very pleasant to talk with and did an excellent job on our carpet. I have used Zerorez for years and after 12 years, my carpet still looks great thanks to keeping it clean by these experts.


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