- Phone: 509-582-9000
- Visit Website
8094 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Please improve the carpet smell, I had my downstairs cleaned and the wet carpet smell is horrible. They could have atorado opened the windows to let the smell out
I like that you don't use soap because I can see the difference. The service representative who came to my house was very nice and explained some things to me. I appreciated that.
Great customer service and our carpets look wonderful
Great service, Edwin answered all our questions, and did a fantastic job
Nick did a fantastic job. He explained everything. The carpet looks great. Very thorough.
The carpet is never left soaking wet. Dries in no time
I like the way it cleans. The fact they don't use soaps. The representative I had was awesome!!
My carpet looks very good.
The carpet looks like new and the workmen were very considerate and professional.
Carpet not cleaned in professional way as expected from reputation. Carpet has patchy stain of uncleaned carpet. It appears that harsh chemicals were used ( as opposed to what is advertised ) as it is evident in some areas where color of a red carpet can be seen preserved. This is despite opting for all the protection your team recommended. You will have no support or recommendations to any clients.
Thank you for your feedback. Per our phone conversation we will be coming back to your home to address the issues you mentioned. We do only clean with a high temperature steam and no harsh chemicals, we did add the carpet protectant to your scheduled cleaning. I hope after our lead technician is back to assess and address your issues you will be satisfied with our platinum rated services.
They did a great job cleaning up the carpets after a tenant move out. Nice a friendly I would definitely go with Zerorez again!
Super friendly and courteous. Thorough job!
Gentle cleaning, I use you guys to clean up the residue the apartment cleaners leave. Makes a big difference.
Very friendly, accommodating, knowledgeable and pays attention to customers concerns..
Excellent customer service
We cleaned a freshly painted room. After it dried, upon inspection, all of the freshly-painted baseboard was scuffed up.
Professional, prompt, good communication, thorough.
Good job!!
Another well done job
Your advertisement said that my ductwork would be clean when yipou were done. It wasn’t. I sent pictures after the cleaning to the office and they asked the tech about it. He said that was the best that he could do, so no effort was made to do better. When I can afford it I will try again with a company who specializes in ductwork and who guarantees their work.
Very great customer service!! The job was great!
Before the job even started there was a lot of up selling...dryer vent and cleaning the carpets etc, all I wanted was the vents cleaned and the lady on the phone said they could do a small area on the carpet to see how it would turn out whether to get it cleaned or just replace the carpet (never did that). ...They were late because the former job ran late and their machine broke down here and had to wait for another service person to show up.
We appreciate to great floor tile cleaning and carpet cleaning job done by Edwin. Job well done
Carpets look great technician was very good polite
Harrison was a fantastic tech, we was informative, kind, understanding and really worked well with us. He was on time, gave ample notice of coming in. Made sure to ask question and respect our privacy as much as possible. I will definitely be coming back and hopefully get Harrison every time!
Great job!
Great customer service and work as always!
The technician was very nice and thorough!
Every thing went fine. My carpet almost new.
My carpets look new again. Beautiful efficient job and great price
Our Technician, Bryce was very pleasant to talk with and did an excellent job on our carpet. I have used Zerorez for years and after 12 years, my carpet still looks great thanks to keeping it clean by these experts.
I love how bright my carpeting looks it really does look good. The technician was very professional and did an excellent job.