Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8080 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 15, 2024 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Stains came out, which is amazing. Technician was friendly and professional.

Report a concern   February 14, 2024 — Rated 9 out of 10 by Mark Michael Zerorez Tri-Cities
What do you like about our products and services?

Devin did a great job on our throw rugs!

Report a concern   February 14, 2024 — Rated 10 out of 10 by Lori Rindlisbacher Zerorez Tri-Cities
What do you like about our products and services?

I love this carpet cleaning company! The gentleman that cleaned my carpet was so knowledgable! I have multiple dogs, and he knew what was needed to get my carpets looking and smelling fresh again!! Will definitely be calling them again!,

Report a concern   February 10, 2024 — Rated 10 out of 10 by Eve Norris Zerorez Tri-Cities
What do you like about our products and services?

I was truly shocked at how clean my carpet looks. There were lots of stains and he got them all out. He was very friendly while still being professional. I will definitely use Zerorez for future cleaning. Thank you.

Report a concern   February 10, 2024 — Rated 10 out of 10 by Helen Zinn Zerorez Tri-Cities
What do you like about our products and services?

Besides being a wonderful price, the service was the best I've ever had. They actually came the same day I called! The tech was helpful and polite he did a beautiful job and I will continue to deal with this company again, as I have in the past.

Report a concern   February 10, 2024 — Rated 10 out of 10 by Nikki Zimmerman Zerorez Tri-Cities
What do you like about our products and services?

Great from start to finish. Our technician was fantastic. Highly recommend

Report a concern   February 10, 2024 — Rated 7 out of 10 by J.L. Zerorez Tri-Cities
What could we do to improve?

Do a better clean up

Report a concern   February 10, 2024 — Rated 0 out of 10 by E.D. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Our service tech was a very nice gentleman. Our issue however started when he arrived and was ready to just work. He did not walk through and try to explain what was going to be done and how. We have a dining table with chairs that were not moved prior to the cleaning. As i saw the tech cleaning I offered to move the chairs to make sure he would clean under them. After the cleaning, the clean up was the terrible part. I have hardwood flooring and baseboards that were not cleaned and residue from the tile cleaning had spread over to these areas. Residue was left where doors were and walls as wells as our appliances. Overall the tech no matter how nice should have told me I needed to clean residue after the cleaning chemicals had settled or explained what the process looked like.

Report a concern   February 8, 2024 — Rated 10 out of 10 by D.M. Zerorez Tri-Cities
What do you like about our products and services?

My technician was fantastic this week. Mr. Zirker was phenomenal and went above and beyond to help. Carpet looks and feels like new.

Report a concern   February 4, 2024 — Rated 8 out of 10 by J.L. Zerorez Tri-Cities
What could we do to improve?

The somewhat-hidden costs; the extras. Be more transparent.

Report a concern   February 3, 2024 — Rated 8 out of 10 by M.K. Zerorez Tri-Cities
What could we do to improve?

I’m not a fan of the upsell. Please stop the add on service sell at the door. Let me choose the options when I sign up for service.

Report a concern   February 1, 2024 — Rated 10 out of 10 by Robert Boneck Zerorez Tri-Cities
What do you like about our products and services?

Quick, as well as good. They were on time

Report a concern   February 1, 2024 — Rated 8 out of 10 by M.M. Zerorez Tri-Cities
What could we do to improve?

incude the list of fees such as disposal fees etc when giving quotes

Report a concern   January 27, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job.

Report a concern   January 26, 2024 — Rated 10 out of 10 by Rainey Harris Zerorez Tri-Cities
What do you like about our products and services?

Everything! The smell isn't overpowering, the products seem to really help especially with the pet spots, and the technician was so helpful and kind, and went above and beyond!

Report a concern   January 26, 2024 — Rated 9 out of 10 by Jack Buterbaugh Zerorez Tri-Cities
What do you like about our products and services?

on time and left no mess!! very professional

Report a concern   January 24, 2024 — Rated 5 out of 10 by S.M. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

In certain areas I don't think the area came as clean as it could/should be.

Report a concern   January 24, 2024 — Rated 10 out of 10 by H.C. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez has cleaned my carpets and tiles several times. They are alway professional and the results are excellent.

Report a concern   January 23, 2024 — Rated 10 out of 10 by E.H. Zerorez Tri-Cities
What do you like about our products and services?

The technician that came out was very knowledgeable and nice! He knew what he was doing and took pride in his work

Report a concern   January 23, 2024 — Rated 10 out of 10 by Wendy Mineke Zerorez Tri-Cities
What do you like about our products and services?

After the cleaning my grout looked new.
Great customer service.

Report a concern   January 23, 2024 — Rated 10 out of 10 by April Osborn Zerorez Tri-Cities
What do you like about our products and services?

It was a very smooth process from initial call to carpets cleaned. I like the quick drying so that the shop was ready to open after a day. Everything was handled professionally.

Report a concern   January 19, 2024 — Rated 10 out of 10 by Ann Peters Zerorez Tri-Cities
What do you like about our products and services?

Very friendly and efficient; did a great job!

Report a concern   January 19, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

I'll give them this, but they did not show for their scheduled appointment and did not call to let us know they would not be there.

Report a concern   January 17, 2024 — Rated 10 out of 10 by J. Zerorez Tri-Cities
What do you like about our products and services?

Great job and great service!

Report a concern   January 16, 2024 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

I was not home when the tech came to clean our carpets, my husband was and he is a harsh critic. He traditionally does not tip, he was so impressed with his professionalism that he actually tipped him. So clearly, i was pleased and our carpets look great!

Report a concern   January 16, 2024 — Rated 10 out of 10 by L.T. Zerorez Tri-Cities
What do you like about our products and services?

Brandon was just great!

Report a concern   January 14, 2024 — Rated 10 out of 10 by Robert Parker Zerorez Tri-Cities
What do you like about our products and services?

Do a good job.

Report a concern   January 12, 2024 — Rated 10 out of 10 by L.O. Zerorez Tri-Cities
What do you like about our products and services?

The technician was very good and friendly
I have used zerorez before and have been very happy. I had 2 recliners, sofa, loveseat and 2 area rugs cleaned all turned out great. The furniture was very wet so it took awhile to dry.
I will use zerorez again and very happy with the work they did

Report a concern   January 12, 2024 — Rated 10 out of 10 by T.T. Zerorez Tri-Cities
What do you like about our products and services?

Your techs did a good job, and were extremely polite and personable.

We will definitely use you again.

Report a concern   January 11, 2024 — Rated 10 out of 10 by V.S. Zerorez Tri-Cities
What do you like about our products and services?

The service was professional. The cleaning was thorough. The cost was reasonable. It was great doing business with Zerorez.


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