- Phone: 509-582-9000
- Visit Website
based on 8094 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional, quick, and did a very nice job!
Very good service & carpets well cleaned!
Zack was great very good at his job and what to do to get the job done thanks ZACKI!
Like how professional they are and so thorough.
I was very clear about what I was needing. I was given a quote. It was an urgent situation and I took time off work. When the technician arrived he was scheduled for a cleaning not water extraction. The cleaning was the same amount I was quoted. The extraction was 100.00 more than my quote. I feel this was bait and switch. I want to stress this was not the technician’s fault. He was great. Whoever scheduled my appointment knew full well what they were doing. I have the text where I was told they couldn’t do cleaning until the carpet was dry. He knew full well. Bait and switch. Won’t return and won’t recommend and really I feel you owe me an 80.00 refund. Which is the difference between my quote and what the new amount was that I was charged.
The advertised sales price isn’t realistic as the additional up charges are high. I had to decline spot removal during my service as it would have cost an additional $30 to try and remove a spot the size of a quarter. I declined because my $99 service was had already doubled by adding 2 5x7 area rugs which was pricey. Recommend improving the cost structure for better prices on the add one.
Everything! The crew were pleasant, competent,knowledgeable,AWESOME!
Jayden, River, Eli were AMAZING ! I think I have at least 2 more moves and I would like to request the same teem.
Sincerely,
Cindy Norberg
I informed that the carpets in 3 room , hallway and one room that was horrible needed to be cleaned. I was told it would be 289.00 . It was a little over 500.00. Price was way beyond quote.
Thank you for your feedback. We at Zerorez do our best to provide excellent customer service and as accurate of an estimate over the phone as possible. During our phone conversations our goal is to provide details in regards to how our pricing is structured and how our onsite estimates are assessed and can be updated by your technician. However, estimates for additional treatments can be tricky, since our call representatives are not in the home to assess the problem areas, this makes it difficult to know severity and in some cases what the issues might even be. Because of this, our call representatives are required to disclose that all pricing is subject to our technicians assessment on the day of the cleaning. It is disappointing to hear we have let you down but we appreciate your feedback and will use it to help our team grow.
I think a little explaining of the process you are using, without being asked, is a good thing. Especially, to those of us that don't use these services that much.
Edwin did an AWESOME job!!!
Scheduling is easy and prompt responses to appointment inquiries. Fast, friendly and efficient service!
The guy you sent to do my carpets did and excellent job.
Very friendly and knowledgeable staff. Carpets look great!
Great job
As usual, great job
Zach did an amazing and thorough job. He was respectful and polite and made sure to ask questions when needed. My couches look brand new!
Amy Porter
No residue on carpet and professional staff.
Looks good afterwards.
Good job
Effective cleanliness and friendly staff.
Did a great job
He did a great job and super friendly! My carpets look great!!
It was easy to make the appointment. It was just days after I made the appointment that they came to my house. You didn't have to wait weeks.I liked how they called to let you know when they were coming, The guy introduced himself. His name was Nick. He was very friendly. He put on covers over his shoes when he did the walk through. He did a terrific job cleaning the carpet.
I would recommend this company to my friends..
The house smelled worse after the cleaning than it did before. We have had the windows open all weekend trying to air it out. We applied a carpet deodorizer. This improved the odor a little bit there is still a bad smell.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
The technician was very professional and detailed. Answered all of our questions about how your cleaning process works. Explained that places in the carpet have high traffic worn spots.
Really appreciated the service.
The technician was punctual, knowledgeable and very pleasant. The carpets looked great when they dried, and we always have the protectant applied. Clean carpets are a fantastic way to welcome Fall and Spring.
Brandon did a great job and took pride in his work
Your technician arrived on time and was very polite and helpful. He answered all questions I had. The service was done in a timely fashion and the carpets look amazing. There were a couple trouble spots, but they had no problem removing them. Thank you Zerorez!
The tech was great!
Great Service. Does the job throughly and explains exactly of the what and whys. Am very impressed by such good service. Thank you