- Phone: 509-582-9000
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8079 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
With just the basic cleaning process my carpet is 100 times better then before.
I will definitely go through Zerorez again in the future
Great tech.was on time and did a great job!
Awesome job.
Quick and friendly service. Carpets looked awesome and on time when arrived. Would definitely recommend to use them.
i was impressed with your tecnicians. one was in training. both were very polite and courteous. i did not get a email receipt. thanks for a great job!
Technicians are always friendly and ontime. The results have always been satisfying. The office stall always called ahead to let us know when the tech. Would be arriving.
The service was done quickly and quietly. Our carpets look great and smell great. The sevice truck arrived on time and was very efficient.
Very polite workers. I found many areas on the rugs and the couch that were not cleaned satisfactory. I called and the same person came back and tried to resolve the troubled areas. Many spots still exist and we have decided to hire another company to fix after the holidays.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Efficient appointment timing. Appreciated the heads up call and text.
Edwin was a cheerful friendly guy and he did a good job on my vinyl and carpets.
The special made it affordable to have it done.
Thank you!
Good clean results...no fussing, good prices. I'm a happy camper!
You were very professional and everyone was great to communicate their intent. Thank you.
Got right to work, very professional, and informed me on future promos and potential deals.
Did a good job - on time & efficient
The tech has not returned to finish a couple of things however the job was done well he was very conscientious
The technician was very polite and professional. He did a great job.my rugs are visibly cleaner. I’ll use zerorez again.
Let me start by saying that the gentleman doing the cleaning was absolutely professional, friendly, arrived on time, and came ready to work. I did not feel he was rushed at his job, and did everything that I paid for. And answered any questions I had.
That being said, the actual product (clean carpets) left something to be desired. First off we noticed that there was at least one visible pet stain that was not lifted, and remained after cleaning. Even though we paid for the pet treatment. We also feel that the carpets didn't look any more clean after the cleaning, they do smell better though. One final thought; the carpets, mainly the area rug, contained a lot of water, and were very wet. I went over the carpets with my own personal rug machine to suck up the excess water. And it was able to pull a fair amount of water out of the carpets. I feel that the rugs would not have dried in a timely manner had I not done this.
Sorry to say, I had high hopes for the zero rez cleaning service, as I like the idea of not using any solutions for cleaning. I guess my expectations were too high. I do not feel like I will recommend others to this service.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Stayed so much wetter than we were told.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Your tech. Was the best, great personality. Worked hard. I am old. It was hard for me to move furniture and junk. Again, our tech. was the nicest and helped me get fans down in garage. He didn't have to do that.
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Warranty and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Dries quickly, no residue, no perfumes, removes stains and carpets looked clean.
Professional, prompt, thorough and friendly
Very nice, knowledgeable technician. Did a great job explaining my options, was very honest.
I love how my carpets look and smell after Zerorez has completed their service on my carpets.
That they were honest and quick and very informative they walked me through the process and let me see the before and after with black light
The technician was knowledgeable and upfront about expectations, thorough and friendly. He wasn't able to remove all of the stains but the carpet still looks great. This was our second time having zerorez clean and I would absolutely hire them again.
The technician was very professional and hard-working. I was very pleased with his attention to detail and expertise.
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The gentleman who came to my home was phenomenal! He explained things well and what he was doing. He was respectful, kind, and thorough!
A wonderful technician was here!! Just a awesome young man!! Great job!! Thanks First name removed
Courteous, cautious and quiet.
They did a great job