Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8080 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 29, 2024 — Rated 10 out of 10 by Kate Kunkel Zerorez Tri-Cities
What do you like about our products and services?

Speedy service, friendly and bio treatment. Thanks. The price for sales helps in this expensive economy.

Report a concern   February 29, 2024 — Rated 10 out of 10 by L.B. Zerorez Tri-Cities
What do you like about our products and services?

Great, polite technician, quick drying and sparkly clean.

Report a concern   February 29, 2024 — Rated 10 out of 10 by F.B. Zerorez Tri-Cities
What do you like about our products and services?

You guys did a thorough job and kept me updated every step of the way.

Report a concern   February 29, 2024 — Rated 10 out of 10 by P.M. Zerorez Tri-Cities
What do you like about our products and services?

Technician was knowledgeable, processional.
My carpets are cleaned and look great!
I have used Zerorez several times. This was my best result. Thank you!

Report a concern   February 28, 2024 — Rated 10 out of 10 by R.S. Zerorez Tri-Cities
What do you like about our products and services?

The finished product was the best I have done for my condo.

Report a concern   February 28, 2024 — Rated 10 out of 10 by Jaime Nealey Zerorez Tri-Cities
What do you like about our products and services?

The whole experience was wonderful. From setting up the appointment to having the service done, I felt comfortable. Great customer service and workmanship.

Report a concern   February 28, 2024 — Rated 10 out of 10 by B.W. Zerorez Tri-Cities
What do you like about our products and services?

Tony was really kind and wanted to make sure I got my service done the right way. Was thorough and efficient. I have a dog and he was extra caring about getting the hair and any odor out. I would be happy to have him the next time.

Report a concern   February 26, 2024 — Rated 10 out of 10 by J.W. Zerorez Tri-Cities
What do you like about our products and services?

Brandon did an excellent job!

Report a concern   February 25, 2024 — Rated 8 out of 10 by A.P. Zerorez Tri-Cities
What could we do to improve?

Would have been nice to know that regular cleaning would not take care of blood so I would not have had to spend an additional 70 dollars to get another “special “ spot treatment!

Report a concern   February 25, 2024 — Rated 10 out of 10 by Austin Thornhill Zerorez Tri-Cities
What do you like about our products and services?

Quick and easy

Report a concern   February 24, 2024 — Rated 10 out of 10 by Ebertt Benton Zerorez Tri-Cities
What do you like about our products and services?

you did a very good job on my three rooms

Report a concern   February 24, 2024 — Rated 10 out of 10 by R.M. Zerorez Tri-Cities
What do you like about our products and services?

Very satisfied with the carpet cleaning that was done

Report a concern   February 24, 2024 — Rated 10 out of 10 by Robert Jordon Zerorez Tri-Cities
What do you like about our products and services?

Great service

Report a concern   February 24, 2024 — Rated 5 out of 10 by C.W. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

The technician did his best but the carpet didn’t come as clean as we’d hoped. We can’t tell the difference before and after. Sorry.

Response from Zerorez Tri-Cities:

Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.

Report a concern   February 23, 2024 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

The technician, Al, was courteous, professional and did an excellent job! Answered all our questions very knowledgeably. Our rugs look fantastic.

Thanks

Report a concern   February 22, 2024 — Rated 10 out of 10 by R.W. Zerorez Tri-Cities
What do you like about our products and services?

Efficient

Report a concern   February 21, 2024 — Rated 10 out of 10 by L.K. Zerorez Tri-Cities
What do you like about our products and services?

I like the fact that the treatment dries so quickly. I especially like how clean the fabric looks and feels since being cleaned. Nick did an outstanding job. Thank you!

Report a concern   February 21, 2024 — Rated 10 out of 10 by C.B. Zerorez Tri-Cities
What do you like about our products and services?

The carpet always looks great after cleaning and there’s no residue from harsh chemicals. The technicians are always friendly and knowledgeable.

Report a concern   February 21, 2024 — Rated 10 out of 10 by Bryan Aunspaugh Zerorez Tri-Cities
What do you like about our products and services?

Very easy to deal with and professional.

Report a concern   February 20, 2024 — Rated 10 out of 10 by Pat Fuhrman Zerorez Tri-Cities
What do you like about our products and services?

I was so happy to have my carpets cleaned so thoroughly by zero rez yesterday. I have had them several times and they are prompt, letting you know they are on the way. I took advantage of their recent offer. I know that I will definitely have them again when my carpets need cleaning.
Thank you

Report a concern   February 20, 2024 — Rated 10 out of 10 by Jan Warren Zerorez Tri-Cities
What do you like about our products and services?

My carpet from 1981 looks brand new. I was very happy with the results.

Report a concern   February 20, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

Good job

Report a concern   February 19, 2024 — Rated 10 out of 10 by Stephan Lang Zerorez Tri-Cities
What do you like about our products and services?

I enjoyed the cleanliness. The professionalism of the carpet cleand the speed in which you guys were able to come out and take care of the job very friendly and fast at the end result was fantastic. Thank you very much.

Report a concern   February 19, 2024 — Rated 10 out of 10 by J.H. Zerorez Tri-Cities
What do you like about our products and services?

What impressed me the most was the technician that did the work. His name is Zack and I need to say that he is nothing but an asset for your company. Especially in consideration of his young age. As a custom home builder, I have hired employees over a period of time that has spanned thirty years. I call tell you without reservation that Zack is a keeper. I would strongly advise that you provide the necessary monetary and recognition incentives to keep him onboard in respect to continuing to work for your company. Individuals like Zack are hard to find and once you have such a person it is in your best interest to make sure that it is worthwhile for Zack to want to stay with you. I strongly advised Zack to make business cards, (that include his name), which can be handed to customers. The reason is straight-forward. Given Zack's demeanor and the level of engagement with his work there will be customers specifically requesting him for future work. Again, Zack is an asset and it financially behooves you to find a way to hold onto him.

Respectfully,

Name removed

Report a concern   February 17, 2024 — Rated 10 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Carpet looked great, came on time, very professional.

Report a concern   February 16, 2024 — Rated 9 out of 10 by G.M. Zerorez Tri-Cities
What do you like about our products and services?

Nick was very professional and courteous. He also took time to explain the cleaning to me.

Report a concern   February 16, 2024 — Rated 10 out of 10 by Ryan Quesenberry Zerorez Tri-Cities
What do you like about our products and services?

Professional and informative along with a great job

Report a concern   February 16, 2024 — Rated 10 out of 10 by Tony Quintero Zerorez Tri-Cities
What do you like about our products and services?

Great service, knowledgeable and efficient employee. Great job.

Report a concern   February 16, 2024 — Rated 10 out of 10 by B.G. Zerorez Tri-Cities
What do you like about our products and services?

!!!!!!!!

Report a concern   February 15, 2024 — Rated 10 out of 10 by C.R. Zerorez Tri-Cities
What do you like about our products and services?

Love the clean after. Very helpful and informative


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