- Phone: 509-582-9000
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based on 8079 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The Zerorez Team is dedicated to providing excellent service and we take it seriously when we do not meet or exceed your expectations. We appreciate the feedback. Zerorez has a 30 day Workmanship Guarantee and we can come back to your home and address any issues or concerns you have about the area(s) we cleaned. If you would like we can set up a date and time to re-service the area(s) that we originally cleaned. If there are any treatments used at the time of re-service there would be additional costs added.
The technician was very friendly and professional.
Devin was very through, and friendly. He did a good job.
There is fewer chemicals used, depending on the problem areas present.
I can't remember the techs name but he good the yellow stains out. Way to go. Good job.
Awesome job
I am very satisfied with the job that Zach did on my carpets yesterday. He was very through and answered all of my questions. He was very friendly and professional and I would recommend him highly. I hope I get him the next time I need you guy's 🥰👍Than you Zerorez and Zach!!!
I like the technician that came out. He was super friendly and did a good job.
We like the length of time our carpets have protection against stains compared to other companies we have used. We also appreciate you being willing to come in after hours to get our preschools clean.
I like that you are willing to come in late (after hours) to get our preschools cleaned. I also like that the solution you use keeps the stained areas clean for longer than other companies we have used.
Prompt, fair, and great job!
Tech did an excellent job. Carpet looks great.
the tech was fantastic explained everything and was so nice.
This time the gentleman was very knowledge. , he did a wonderful job and he put the time on sucking up the excess water. The last time we had it done our carpets were wet for over 2 days. There was places on our carpet.That was wet where the water would come up between our toes Thank you for doing a wonderful job.Hope next time will be just as good
Professional and nice staff. More natural clean.
The tech that came to our home was WONDERFUL. We are very happy with the results!!
Good professional service.
I like the fact that the products used are chemical free, which is better for our health and environment!
Nick was the technician who cleaned my carpets and chair. He was thorough, and did a wonderful job! He was easy to talk to and was very pleasant! I will ask for him again the next time I need carpets or furniture cleaned.
I had no issues. Service was good
My carpet doesn’t look any better than before he started. And, to do as much as he did, and he only took about an hour, I have never had carpets cleaned that fast. I’m VERY DISAPPOINTED and will not be referring anyone to you.
Name removed
Thank you for your feedback. The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Great service
Great employees and they do a very good job.
Efficiency
The office was good to work with and the technician that came out. Did an excellent job explained everything. Thank you.
Alex was very nice and professional, and seemed to do a good job, although some areas like behind the doors were missed. He did get a couple stains out, but guess I had higher hopes for the high-traffic areas. I clicked on '5' but would say more like a 7 or 8. Thanks.
we've used you before & are very happy with the results
FastQuickservice carpet looks fantastic
I called the office after business hours. The next morning i received a return call. got the services I needed at a great price and had them scheduled for the next day. When the service tech, Nick, arrived, he was courteous and knowledgable. Got the job done in a timely fashion and did a superior job. Great company with great people!!
Didn’t get any stains out
The Zerorez Team is dedicated to providing superior products and services to our customers and we take it very seriously when our services do not meet or exceed your expectations. Please know Zerorez offers a 30 Day Workmanship Guarantee and will come back to your home to re-service any area(s) you are not completely satisfied with. Please give us a call at 509-582-9000 to discuss a good date and time in which we may come out and address any areas of concern.
Speedy service, friendly and bio treatment. Thanks. The price for sales helps in this expensive economy.
Notified technician to concentrate on areas that are highly trafficking do to visible darkness of color on carpet, when technician was all done carpet looked the same as before.