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based on 8081 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
No chemicals. And four rooms for 99$
Hello,
I’ve been sitting on my review for several days. I wasn’t happy at all with our experience.
Carpets look great, that isn’t the issue.
My issue comes in to play with the “technician “ that was sent out to our house.
You guys pride yourselves on being careful to consider the customer, shoe covers and corner protectors specially.
Well, our technician, wasn’t very disciplined about wearing the shoe covers. He entered our home through our garage door. Went up about 5-6 steps, to the main floor level, walked approximately 4-5 ft, then put on the covers. However, he had mud on his shoes and left a couple large stains on one of my runner rugs that starts at the top of the stairs. I found a few chunks of mud on my laminate flooring and on our living room rug (that probably fell off the side of his shoe covers)
The job entailed going up a whole flight of stairs to our bonus room. While bringing in the blue hoses he didn’t wear the shoe covers while going up our stairs.
At one point, the technician went out to the van and left his shoe covers on our floor. I attempted to get a photo of his covers, it was blurry unfortunately. So I was hoping for another chance.
After the technician came back in from the van, he picked up his shoe covers, noticed debris inside the covers, and promptly turned them inside out dumping all the debris while standing on our stairway heading down to the garage. He just dumped all that mud and dirt chunks on my linoleum covered stairs. I was totally shocked. I mentioned it to my husband, my husband did tell the technician about our concern.
The technician, took our criticism and responded as if he just brushed it off. 😡 claimed he appreciated our comments, but body language said otherwise.
We did point out the stains on our runner rug, where the technician implied it looked like an oil stain! An oil stain that was from fresh mud!🙄 Please! I’m very OCD about my house cleaning!!
(We did have the technician clean our runner rug, as it was directly his doing.)
We used your services previously and were very happy.
I have to say, I’m not so sure we’d be as willing to use them in the future after this experience.
Our technician was Matthew.
The tech came over to our home and was very friendly and efficient. I would definitely recommend Zerorez.
Great service but a few soapy spots were left dryed on my tile, other than that no complaints
I appreciate that my carpet isn't being saturated with cleaning products.
The price was reasonable but the real gem is the customer service, from the person setting up the appointments to the service tech who came out and did the work. Everyone was super friendly, knowledgeable and pleasant to work with.
Prompt, professional and affordable service. Have been very satisfied every time I use them.
The technicians are very thorough, knowledgeable, prompt & extremely pleasant.
Very good products. Excellent service!!
It was great. On time and quick.
If possible, it would be easier on my heating bills if the hoses and cords from the truck were run thru the pet door so my back door didn't have to stay open for the hours of the cleaning process.
You came back !
You did a thorough job. I’ll have you back soon
They did an outstanding job cleaning our carpets. Everyone we dealt with was very friendly and helpful. Thank you.
Friendly and professional employees, and beautiful carpet!
Service was good like the fact that there is not a lot of harsh chemicals was a little shocked that there was still some wet spots 24 hours later however now it's all dry and I'm happy
My carpets were installed 9 years ago and this is the first time I had them cleaned. (They really weren't very dirty, but felt kind of "flat" when I walked on them barefooted.) I have rentals and noticed that when the carpets were cleaned the dirt would stick in the remaining residue so I didn't want that to happen here at my home. That is why it took me 9 years to finally agree to have them cleaned. I will be watching to see if the dirt is attracted now, but believe that the zerorez may prevent that from happening. The jury is still out because it has been only one day since they were cleaned. But I immediately noticed how nice and new and "perky" they felt on my bare feet! They look like new again too and I am very pleased.
I have already told my daughter in law about the job and am sure that I will be telling many more people about you too.
Thank you for a nice job. The two gentlemen were very professional and efficient as well.
I loved how quick I was able to make an appointment and how great the carpets looked afterwards
I get my carpets cleaned about once a year, and the last three times have been with ZeroRez. Bottom line, when the cleaning is done my carpet looks great! I like their products, I like their cleaning system, and all the employees I’ve been in contact with have been great.
Keep up the good work. I’m glad you’re here in the Tri-Cities now!
We were happy with the carpets. The tile however, only looked clean in the test spot unfortunately.
Employee was very professional and took the time to do a good duct cleaning job even if he ran late doing so.
Armando was a great tech, I was able to get an appointment quick and the cleaning only took a little over an hour.
I love how efficient our service was. Our service man was very kind, helpful and answered all of our questions. I will definitely be referring him to our friends!
Highly recommend Zerorez to another. They scheduled me in with ease and kept in contact with me all the way through the technician arriving. The technician was very friendly, through and did a very good job. My carpets haven't looked this good since the day I moved in.
The gentleman that came to clean knew what he was talking about. He was very thorough and went over every room checking for problem areas. He gave us a run down of What to expect and even tried to upsell some product. We didn’t take the extras but he did it in a very nice way. Explained why we might need it but wasn’t pushy about it. And our carpet was dry when they said it would be not still damp at the base. I would use them again for sure.
The tech was prompt, courteous, careful and caring about our home when it came to his equipment. Always a job well done.
I love how quick you were able to come and service our home ! We have a baby due in a week and last minute wanted to have the carpets serviced and you made that happens! Also we have 2 puppies and potty training time is fun , we got the extra treatment and purchased a product for any future accidents.
Thank you very much !
Love how quickly the work is completed and how fresh my “old” carpet looks!
The guy did very good job. And right on time; THANK YOU FOR DOING A GOOD JOB
Our service guy