Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8081 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 16, 2018 — Rated 10 out of 10 by G.J. Zerorez Tri-Cities
What do you like about our products and services?

Armondo did an amazing job. Very knowledgeable and friendly!
Report a concern   February 15, 2018 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Quick, easy and professional.
Report a concern   February 15, 2018 — Rated 10 out of 10 by R.F. Zerorez Tri-Cities
What do you like about our products and services?

Everything nice people good product. I only use zerorez
Report a concern   February 14, 2018 — Rated 9 out of 10 by J.G. Zerorez Tri-Cities
What do you like about our products and services?

Was fast and courteous. And I dont know if i filled this out already.
Report a concern   February 14, 2018 — Rated 10 out of 10 by N.B. Zerorez Tri-Cities
What do you like about our products and services?

Technician Ace did a good job explaining what he was doing and how much it would cost. He didn't give me a hard sell for some of the add-on services or products, which was nice.
Report a concern   February 14, 2018 — Rated 10 out of 10 by B.B. Zerorez Tri-Cities
What do you like about our products and services?

Excellent Customer Service
Stayed until the job was done
Report a concern   February 14, 2018 — Rated 7 out of 10 by T. Zerorez Tri-Cities
What could we do to improve?

Service was great but feel like the stains are worse now
Report a concern   February 14, 2018 — Rated 10 out of 10 by V.R. Zerorez Tri-Cities
What do you like about our products and services?

It cleans beautifully and dries fast. Carpets seem to stay cleaner longer.
Report a concern   February 13, 2018 — Rated 9 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Fast and carpets look great
Report a concern   February 13, 2018 — Rated 10 out of 10 by S.H. Zerorez Tri-Cities
What do you like about our products and services?

Impressed with the service

Report a concern   February 12, 2018 — Rated 10 out of 10 by J.D.B. Zerorez Tri-Cities
What do you like about our products and services?

Thomas was great. I enjoyed meeting him.

He told me to call if any spots re-appeared when dry. They did so I liked hearing that was possible and what to do. Very open and informative.

Thank you Thomas!
Report a concern   February 11, 2018 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Matt did a very good job ,very personable and very professional,Will use him again Thank You
Report a concern   February 11, 2018 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

Floors are clean!!!
Report a concern   February 10, 2018 — Rated 6 out of 10 by M.B. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I've always been satisfied with your work. But this time the carpet stains didn't come up. We vacuumed twice and filled the canister both times, that's awful. The room looks good in other areas but too many stains left even though we paid for pet stain removal. You might need to come take a look but we wanted the carpet cleaned before our furniture arrived now the furniture is in.
Report a concern   February 8, 2018 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Jeremy was a very good serviceman today.
Report a concern   February 8, 2018 — Rated 10 out of 10 by B.R. Zerorez Tri-Cities
What do you like about our products and services?

keeps carpets clean longer because there is no soap residue
Report a concern   February 6, 2018 — Rated 10 out of 10 by J.B. Zerorez Tri-Cities
What do you like about our products and services?

Fernando was one of the best employees I have ever come into contact with as far as customer service goes. He was extremely pleasant and preformed a wonderful job! Please commend him. He is the perfect example of an employee I would want working for any business.

Report a concern   February 6, 2018 — Rated 9 out of 10 by S.C. Zerorez Tri-Cities
What do you like about our products and services?

You offer a great service.
Report a concern   February 5, 2018 — Rated 10 out of 10 by M.S. Zerorez Tri-Cities
What do you like about our products and services?

Great
Report a concern   February 4, 2018 — Rated 10 out of 10 by D.M.L. Zerorez Tri-Cities
What do you like about our products and services?

Our appointment made for the day after we called and the cleaners arrived at the promised time. They were able to solve a stain problem we had and to efficiently clean our carpet. We were very satisfied. We also like the faster drying treatment than others we had used previously.

Report a concern   February 4, 2018 — Rated 10 out of 10 by J.M. Zerorez Tri-Cities
What do you like about our products and services?

The technicians are very knowledable and helpful.

Report a concern   February 3, 2018 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

Excellent job. Friendly and courteous technicians.

Report a concern   February 3, 2018 — Rated 9 out of 10 by K.W. Zerorez Tri-Cities
What do you like about our products and services?

Came back two additional times after initial service to remove a particularly difficult stain.
Report a concern   February 2, 2018 — Rated 10 out of 10 by J.L. Zerorez Tri-Cities
What do you like about our products and services?

Odorless and effective. Great staff.
Report a concern   February 1, 2018 — Rated 10 out of 10 by T.P. Zerorez Tri-Cities
What do you like about our products and services?

Service was quick and professional. Thank you!
Report a concern   February 1, 2018 — Rated 10 out of 10 by M.P. Zerorez Tri-Cities
What do you like about our products and services?

Armando was awesome! He did a great job on my carpet and rug. He explained everything that he was doing and got the stain out of my great room rug! Yay!
Great Job Armando!!
Report a concern   February 1, 2018 — Rated 10 out of 10 by S.K. Zerorez Tri-Cities
What do you like about our products and services?

Gentleman that was here did an excellent job and kept me informed throughout the day. Definitely went above and beyond with the clean up prior to shampooing.
Report a concern   February 1, 2018 — Rated 0 out of 10 by C.H. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I’m so angry! Your technician told the tenant what he found and how bad it was. I wasn’t aware of it previously. When the tenant complained I sent Zerorez immediately. The tenchnician scared the tenant so bad he’s threatening lawsuit against me!

IF THE TECHNICIAN FINDS SOMETHING HE NEEDS TO DISCRETELY CONTACT ME!

I will always fix the problem. But I do it in a manner that doesn’t alarm or panic a tenant!

For an issue I had no idea existed..... he’s demanding replacement of his mattresses. Refunded rent. Refunded deposit. Hotel rooms for every member of his family!

Technicians should ONLY SPEAK TO THE OWNER!

Report a concern   February 1, 2018 — Rated 9 out of 10 by L.C. Zerorez Tri-Cities
What do you like about our products and services?

No harsh chemicals.
Report a concern   January 30, 2018 — Rated 10 out of 10 by P.T. Zerorez Tri-Cities
What do you like about our products and services?

Super clean service and very nice to work with. Great Service from the making the appointment, arriving on time and superior cleaning done by a very polite man.


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