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based on 8094 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, courteous and knowledgeable about the services they offer.
I truly appreciated the attention to detail and the level of service options specific for my needs. The communication between the company, the technician, and myself was great.
I spent $200 to have my carpets cleaned and although the technician I believe was professional and was only doing what he’s been trained to do he said that the “every day and normal spots“ we would see in our carpet could only be cleaned if we purchased the upgrade cleaning method. I have used zerores before and those very common spots were removed without the upgrade. We have been very satisfied with zerores with previous cleanings, this time around was much different. I have spent a total of about two hours removing those spots which took very little effort since your technician left.
My carpets looked and felt very clean. The technician was very professional. Fernando was friendly and hard working. He did a very good job.
Affordable, house smelled great
I loved that you were able to come immediately to deal with an emergency carpet cleaning! Jeremy was great.
How professional the service was.
Technician was very thorough and made recommendations on caring for carpet.
Fast , professional , and quality service
From a ugly dirty carpet to looking most new. Thank you. No nasty wet carpet smell afterwards. Thank you again. Will use you for sure with all my floor cleanings.
I like the integrity of the service people, never fell taken advantage of but know they are doing the right thing. enjoy their suggestions on what we can do to improve the service if we choose. never pushy, always professional and they stand by their work.
On time, on budget, well done job!
The service and the quality of cleaning
The technician was very well informed about his service and all the different ways to help get my carpet clean and odor free! The carpet is as good as new and free of pet odor!
Very friendly and professional staff that provides so many great services for a great price. Loved working with them and will definitely be calling them again for more services.
Professional and courteous. Carpets looked great when done.
Really happy with your service. Unfortunately a number of the stains has been there for so long that it was impossible to completely remove them. Still the carpet as a whole looks better. The technician who serviced us, Fernando, was lovely.
I was put off at first with the 4 hour window but was glad when I received the call that they were coming at the very beginning of the window. The tech that came was very knowledgeable. He recommended a few treatments for the carpets. He was so friendly the entire time. Thanks so much!
Your tech who came out was very nice. He was accommodating, polite and very thorough. He didn’t try to push me on any unnecessary services that cost extra. The whole experience from setting up the appointment to paying for the services was amazing. Thank you for a wonderful first time use of service!
Perfect!!!
Clean carpets
Products: plus for non-allergenic and quick-drying.
Service:
The 2 reps came over to inspect the carpet, esp. with a possible problem area, and gave an on-the-spot assessment of what they could do/ what would happen and might not happen, and an estimate. I was very happy that they could do this then and proceed with the cleaning.
After a short discussion and agreement, they got to work. They were very organized and efficient in the handling of their equipment and were respectful in our house [wearing booties, asking permission to use the water, etc.].
I saw immediate results, esp. with the problem spot gone.
Ace was very thorough about what he was going to do. There was no surprise about the bill at the end.
As for my carpets, they look brand new. Very professional and courteous. I would highly recommend Zerorez to anyone!
GOOD SERVICE AND RESULTS
Ace was great! Did a great job
Love that we can request the same person.......already k ows the house , dogs etc.
Honest, and fast to respond ........love love love😁
We haven't had the cleaning yet, but I was very impressed with the office staff and I'm sure the cleaning will be great.
Carpet looks great!
They were very professional and nice
No chemical residue left in the carpet. Friendly workers. Curious phone staff