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based on 8071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Derrick was personable and knowledgeable. Enjoyed having him clean our home and the expertise he offered.
Quick and efficient carpet cleaning. Great customer service!!
Tim and Rebecca Makeeff
Pacific Fire Inspection Services
Friendly and explain every thing. Great communication and timely.
On short notice, ZeroRez was able to schedule a Saturday commercial service for our office. They completed our sales floor as well as 4 offices in less than 2 hours and the difference is amazing!! Their service team was very professional and informative, as was their scheduler. We will be using them for all of our carpet cleaning needs moving forward. Their price was competitive and service was outstanding. Thank you! Vicki- Applied Industrial Technologies Pasco, WA
They were careful of our furniture and flooring and they explained what they were doing. They told about other services the company offered.
Price is a bit high compared to other companies.
Tech also showed up 2 hours after time block.
Very easy to schedule and technicians are always on-time and friendly.
Your tech guy was very nice and honest about our situation. He didn’t try to over sell us. It was fast and convenient service. We were pleased with the results
The incompetent technician did not clean the whole bedroom because a rolling chair was in the way. We have called and complained and now I get to wait in my house AGAIN to have my carpet clean. I love it that I paid for the entire house to be cleaned plus extra for animals and not even get close to my moneys worth. He also did not move any chairs to clean under them. My old carpet cleaning company would move all chairs and couches and then move them back
Fernando was friendly and professional. Explained everything. And my carpets look new.
The carpets look clean and smell fresh. The crew was professional. Nice job.
Prompt, friendly service !! Efficient carpet cleaning !!
I'm only giving a four for how friendly they were but the carpet cleaning was not the best when they clean the carpet it look fine but after it was dry completely the dirt spot we're still there my carpet look almost the same as before the clean it. Not good.
We live in Hermiston and would be nice to have more freequent visits but I also realize this depends on orders.
It was all good.
We recently bought a new house. After Ace and Maciah cleaned the carpets, the carpets looked really good and the whole house smelled fresher. The next day it was even better.
These two gentlemen were very thorough and explained exactly what they were doing. I would happily have them come again the next time we need the carpets cleaned.
fast and timely response and quality work
A better way of duct cleaning and a more accurate dry time. My carpets were still wet after 24 hours...
I was a little disappointed this time because there were some spots of wax that I asked him to try and get up and he only did two of them and left the rest alone and I’m not quite sure why.
Floor was cleaned very well
The service that zerorez provided was excellent, my carpet and breakfast chairs look brand new! Knowing that our vents are clean and have antimicrobacterial agents to help keep my home healthy is a great comport!
Thank you,
Name removed
Service guy was very thorough.
The representative that came to my house was informative, helpful, and did an amazing job cleaning my carpets!
Tech was professional
The Tech was very polite and respectful and explained everything up front. Great customer satisfaction.
Did a great job and very awesome guys work for you!
Professional team!
We were disappointed in Zerorez. We recently had our interior painted and the individual who came to do the carpets from Zero rez did not put any protectors up to not rub paint off wall corners....he also would not move furniture with a 70 and 78 year old living in the house and having already pretty much emptied the house of furniture except for a few pieces which we had on sliders that was disappointing as well. The company was expensive as well in comparison to the other company hired later to complete cleaning of the carpets. Also the carpets that they did clean they were soaked for a few days and there were spots in the carpets that we had removed years before that were once again present. We would not recommend Zerorez. The other company would get our recommendation. They protected the walls from their cleaning hoses from hitting and scraping the walls, the moved the furniture around that was on sliders. And they were very courteous.
The results of the carpet cleaning are wonderful. It looks (and feels) cushey and bright.
The young man who did our work was informative and polite. He worked efficiently and we were very pleased with the job.