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8071 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great results with getting stains out entirely. Some stains didn’t come out all the way, and I didn’t expect them too because it was oil or red wine. But, they were significantly reduced.
Did a good job, and the cleaner was very friendly and accommodating.
Great communication. Service techs are always nice and professional. Carpets look great!
No residue.
The staff were knowledgeable, friendly, and professional. He explained how their system works. My carpets are egg shell white again
Fantastic job.
Tech, was on time, he was nice, and courteous, he was very professs, and he explained how the process works, explained the services you have available. My carpet looks great, and smells good.
Thanks for a Great job, and the price was nice and affordable.
carpet looks great, technician was very helpful and professional.
Technicians were thorough providing recommendations and services needed without being overbearing or pushing the sale. Removed major stains with minimal marks left from small children wear and tear over the years.
Thank you!
DEVYN!! On the most recent referral, I requested him. On your previous visit to this referral, the customer was totally unhappy with the fact that the tech used an irrigation water supply. No one (well, except me) would believe how good the filtration system is on that rig. She swears to this day that the carpet was wet and muddy for 2 days. WE know not true. This time Devyn explained, as he always does, what he was going to do and why. She is thrilled! Of course, having 4 fans helped the drying process..duh..! She as well as the other 2 customers I recently referred will be back!
Devon was fantastic. The product works well.
QUICK AND FRIENDLY , MOST IMPORTANTLY IT WORKS ,, ALSO PRICES ARE REASONABLE...
The process was a breeze. I scheduled an appointment online, our technician was very polite and professional and my carpets look brand new once again. Thank you!
Employees are hopeful on the phone and in person. Friendly staff
I love the fact that Zerorez provides chemical free products that don’t harm my little ones, yet they smell very refreshing. My carpets were dry and super clean an hour after completeting the cleaning service so no soaking wet socks for our little fam! Fernando was great and had excellent customer service so comforting and trustworthy that we actually went furniture shopping while he stayed back to cleaned our carpets. I will definitely be referring Zerorez to my family and friends!! Thanks guys ❤️
Polite and great confirmation of appointment and time arrival. Work done well and efficiently.
The first cleaning didn't clean our carpets. I pulled up three full tanks of dark sludge water with our home carpet cleaner using just water. Our floors still looked dirty. The surface stains diminished but they were very obviously not clean. we opted to go with professional cleaners prior to moving into our new house to get a good deep clean, theoretically better than what we could do with our residential cleaner. Since it was such a poor job the first round we did request a second cleaning but that happened after we had moved furniture in so was more limited in what could be cleaned. We put off moving for a week so we could move in on clean carpets and liked the idea of using your services because of the lack of chemicals. Unfortunately, we were let down and still had to move in on dirty carpets.
The guys were clean and respectful and were wonderful to have in the home. They protected the corners of my walls, wore boot covers and didn’t arrive smelling like smoke!
Super clean carpets! Service was exceptional! Kya made sure I knew what he was going to do and why. His customer service skills are excellent! I look forward to having him come back next time!
DEVON is the best! Like all rug care companies, I am sure they're all trained to upsell, and unfortunately probably rated on that, instead of customer satisfaction. I made it clear from the outset that the upsell wasn't going to work, but if he had specific things he thought might be of benefit to me, I would consider them. This time, because the dogs are rolling around in a particular area, he recommended a treatment, which I bought. GO DEVON!
Price, quality, good customer service
I have always ben very satisfied with the cleaning I receive. The technicians are very respectful and do a thorough job.
Figure out a way to have the carpet dry faster.
Good job. Very professional
Prompt...good emails special reminders...fast
Kya was wonderful and so knowledgeable. Explained everything very well. It was discovered during his initial walk through that there was urine spots in the carpet. I have no pets and haven’t had any pets since I’ve lived in the condo. I have lived here at least 8 years, so who knows how long the urine had been there. I paid for the biological agent to get the urine up. He made it sound that the agent would bring it right up despite the length of time. How very wrong. In the room where it was the worst the agent did nothing. I used a black light tonight and it is still all over in the carpet. So what I thought I paid for was a waste of money. I now have to use my weekend to try getting it up because now that I know it is there I cannot just ignore it.
Clean no odor got ride of odors. On time fair price
I have been very pleased for the 2 times I have used Zerorez and the employees do a fantastic job
I appreciated not being "upsold" and that the technician was very knowledgeable.
I was upset that my heavily trafficked areas didn't turn out better. My house is 7 years old so the carpet isn't new but I was hoping that more of the dirt and oil would come out. Maybe you guys need to pretreat with some Super Clean degreaser or something that can break those oils down.
But in general I was happy about how my carpet came out.
Zerorez did an excellent job cleaning my carpets. They were very personable and professional. They got stains up that I did not expect to come up including nail polish.