Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8030 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 18, 2019 — Rated 10 out of 10 by T.S. Zerorez Tri-Cities
What do you like about our products and services?

Our main technician Matthew was on time, courteous, explained things well, worked quickly and efficiently and did a great job with our grout cleaning. The price also was very reasonable compared to other estimates I received. Would recommend you folks to anyone!

Report a concern   February 17, 2019 — Rated 10 out of 10 by C.J. Zerorez Tri-Cities
What do you like about our products and services?

I love Zerorez. My carpet is so clean and soft after it dries. There is no soap residue left behind because of their cleaning method. The technician, Dave, was very knowledgeable about my carpet and how to keep it looking it’s best. I would never have anyone else clean my carpets.

Report a concern   February 14, 2019 — Rated 10 out of 10 by Jean Nelson Zerorez Tri-Cities
What do you like about our products and services?

I found your technician to be reliable and on time, knowledgeable, and accommodating with my request. The carpets turned out better than I expected and I would recommend Zerorez to anyone needing this service.

M.j

Report a concern   February 13, 2019 — Rated 10 out of 10 by M.F. Zerorez Tri-Cities
What do you like about our products and services?

good job, quick and flexible.

Report a concern   February 12, 2019 — Rated 7 out of 10 by J.T. Zerorez Tri-Cities
What could we do to improve?

The amount for the extras i b.c thought were a little over priced.

Report a concern   February 10, 2019 — Rated 10 out of 10 by Keisha Garcia Zerorez Tri-Cities
What do you like about our products and services?

Service was great. Technicians were very knowledgeable

Report a concern   February 9, 2019 — Rated 10 out of 10 by Rachel Morby Zerorez Tri-Cities
What do you like about our products and services?

You were on time and cleaned the carpets in a timely manner. The upgrade to the bio solution for pet stains was worth it, because it eliminated any bad smell after and during drying time. The carpets look new again. Thanks!

Report a concern   February 9, 2019 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Matt & Nick were awesome! They did such a great job of cleaning the carpet, very knowledgeable & explained everything, to include details about different types of carpet and how they handle wear & dirt. My carpet was in bad shape and I wanted to just trash it but thankfully saved us from having to do so! I would highly recommend zeroez & the team that cleaned my carpet.

Report a concern   February 9, 2019 — Rated 10 out of 10 by Bryan Mcglothin Zerorez Tri-Cities
What do you like about our products and services?

The guys were professional and curteous. Did a great job as usual! Thanks Zerorez!

Report a concern   February 9, 2019 — Rated 3 out of 10 by E.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

My appointment was scheduled between 12 and 4. I scheduled this appointment this way on purpose because I work a night shift. J was called at 10 on the day and the cleaner asked if he could come out and said he would be there in 2 min. I was already awake at this point and so I agreed, but I was not happy about the change. For people that live in walla walla, I would prefer to have the cleaners stick to the timeframes they give customers. Further, it would be nice if an appointment can be made sooner than 30 minutes the day of. It ruined my whole day as I was not able to plan anything from 12 to 4.
Also the rate that people in walla walla are being charged does not make it worth it for me to have zero rez come out and clean my carpet, nor would I recommend them because of the rate. If I could get the sales and rates that tri cities customers get, then it would be a completely different story. I give that zero rez should cover the travel fee if they want to continue to have my business.
All being said, carpets are clean and the cleaner did a good job, but the scheduling issue and the amount I had to pay made it more of a bother and burden than it was actually worth.

Report a concern   February 9, 2019 — Rated 10 out of 10 by Amy Hansen Zerorez Tri-Cities
What do you like about our products and services?

I love that my carpets are clean and free of biologicals, and dried before the day was done!

Technician Michael was friendly and helpful, explaining what he was going to do and why it was necessary. He didn’t oversell but he did offer the option of additional services (to make cleaning easier if we have this problem again).

I am very pleased to find a service provider that is professional and kind, and I fully trust them in my home.

Report a concern   February 8, 2019 — Rated 10 out of 10 by C.C. Zerorez Tri-Cities
What do you like about our products and services?

No toxic cleaner use. Very friendly and easy to talk to. They did a great job.

Report a concern   February 7, 2019 — Rated 10 out of 10 by M.E. Zerorez Tri-Cities
What do you like about our products and services?

Very knowledgeable, courteous and professional.

Report a concern   February 7, 2019 — Rated 10 out of 10 by T.N. Zerorez Tri-Cities
What do you like about our products and services?

The costumer services is easy to work with, friendly, flexible and quick.

Report a concern   February 7, 2019 — Rated 10 out of 10 by Matt Crusselle Zerorez Tri-Cities
What do you like about our products and services?

Zerorez came out to clean my hvac ducts. The guys were on time and got right to work. They were very clean and professional as they made thier way through our home. I will be hiring them again to clean my ducts next year.

Report a concern   February 7, 2019 — Rated 10 out of 10 by L.S. Zerorez Tri-Cities
What do you like about our products and services?

Timely. Text 20 minutes before arrival. Carpets look great.

Report a concern   February 7, 2019 — Rated 7 out of 10 by L.E.S. Zerorez Tri-Cities
What could we do to improve?

The only concern I had this time was the bedroom carpet was so wet when I got home it took several towels to mop it up. This has never happened before
The tile is absolutely beautiful

Report a concern   February 7, 2019 — Rated 10 out of 10 by Sarah Robbins Zerorez Tri-Cities
What do you like about our products and services?

Knowledgeable and helpful employee

Report a concern   February 6, 2019 — Rated 0 out of 10 by D.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I don’t feel like the cleaning anything to remove any of the smell from the carpet. Even after paying the extra money for the pet stain remover. The techs said our carpets look good with only a few spots that needed addresses.

Report a concern   February 6, 2019 — Rated 10 out of 10 by S.R. Zerorez Tri-Cities
What do you like about our products and services?

Zerorez did an excellent job cleaning my carpets. They were very personable and professional. They got stains up that I did not expect to come up including nail polish.

Report a concern   February 6, 2019 — Rated 10 out of 10 by Zahra Roach Zerorez Tri-Cities
What do you like about our products and services?

Great results with getting stains out entirely. Some stains didn’t come out all the way, and I didn’t expect them too because it was oil or red wine. But, they were significantly reduced.

Report a concern   February 5, 2019 — Rated 10 out of 10 by Patty Milton Zerorez Tri-Cities
What do you like about our products and services?

Did a good job, and the cleaner was very friendly and accommodating.

Report a concern   February 5, 2019 — Rated 10 out of 10 by C.H. Zerorez Tri-Cities
What do you like about our products and services?

Great communication. Service techs are always nice and professional. Carpets look great!

Report a concern   February 5, 2019 — Rated 10 out of 10 by M.B. Zerorez Tri-Cities
What do you like about our products and services?

No residue.

Report a concern   February 5, 2019 — Rated 10 out of 10 by Tim Shipley Zerorez Tri-Cities
What do you like about our products and services?

The staff were knowledgeable, friendly, and professional. He explained how their system works. My carpets are egg shell white again

Report a concern   February 4, 2019 — Rated 10 out of 10 by Kathy Ransom Zerorez Tri-Cities
What do you like about our products and services?

Fantastic job.
Tech, was on time, he was nice, and courteous, he was very professs, and he explained how the process works, explained the services you have available. My carpet looks great, and smells good.
Thanks for a Great job, and the price was nice and affordable.

Report a concern   January 30, 2019 — Rated 10 out of 10 by T.C. Zerorez Tri-Cities
What do you like about our products and services?

carpet looks great, technician was very helpful and professional.

Report a concern   January 30, 2019 — Rated 10 out of 10 by Raquel Martinez Zerorez Tri-Cities
What do you like about our products and services?

Technicians were thorough providing recommendations and services needed without being overbearing or pushing the sale. Removed major stains with minimal marks left from small children wear and tear over the years.
Thank you!

Report a concern   January 29, 2019 — Rated 10 out of 10 by S.S. Zerorez Tri-Cities
What do you like about our products and services?

DEVYN!! On the most recent referral, I requested him. On your previous visit to this referral, the customer was totally unhappy with the fact that the tech used an irrigation water supply. No one (well, except me) would believe how good the filtration system is on that rig. She swears to this day that the carpet was wet and muddy for 2 days. WE know not true. This time Devyn explained, as he always does, what he was going to do and why. She is thrilled! Of course, having 4 fans helped the drying process..duh..! She as well as the other 2 customers I recently referred will be back!

Report a concern   January 28, 2019 — Rated 10 out of 10 by L.L. Zerorez Tri-Cities
What do you like about our products and services?

Devon was fantastic. The product works well.


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