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based on 8071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service - awesome final product.
The work was results were outstanding!
Technician was very helpful, respectful of my home. Left me with excellent customer service and results.
Very responsive for scheduling. Quality for price value
Very professional and kind. Very informative.
Very educated personnel . Fast, cordial.
Almost a bait and switch presentation when tech arrive
Excellent and speedy service provided by Michael. He was courteous and took the time to answer all my questions.
Mike was both courtesy and competent. I will use your services, again. Thank you!
Devyn did an amazing job! Thank you!
Great job, guys kept me well informed about the process and steps of cleaning my carpets!
Our main technician Matthew was on time, courteous, explained things well, worked quickly and efficiently and did a great job with our grout cleaning. The price also was very reasonable compared to other estimates I received. Would recommend you folks to anyone!
I love Zerorez. My carpet is so clean and soft after it dries. There is no soap residue left behind because of their cleaning method. The technician, Dave, was very knowledgeable about my carpet and how to keep it looking it’s best. I would never have anyone else clean my carpets.
I found your technician to be reliable and on time, knowledgeable, and accommodating with my request. The carpets turned out better than I expected and I would recommend Zerorez to anyone needing this service.
M.j
good job, quick and flexible.
The amount for the extras i b.c thought were a little over priced.
Service was great. Technicians were very knowledgeable
You were on time and cleaned the carpets in a timely manner. The upgrade to the bio solution for pet stains was worth it, because it eliminated any bad smell after and during drying time. The carpets look new again. Thanks!
Matt & Nick were awesome! They did such a great job of cleaning the carpet, very knowledgeable & explained everything, to include details about different types of carpet and how they handle wear & dirt. My carpet was in bad shape and I wanted to just trash it but thankfully saved us from having to do so! I would highly recommend zeroez & the team that cleaned my carpet.
The guys were professional and curteous. Did a great job as usual! Thanks Zerorez!
My appointment was scheduled between 12 and 4. I scheduled this appointment this way on purpose because I work a night shift. J was called at 10 on the day and the cleaner asked if he could come out and said he would be there in 2 min. I was already awake at this point and so I agreed, but I was not happy about the change. For people that live in walla walla, I would prefer to have the cleaners stick to the timeframes they give customers. Further, it would be nice if an appointment can be made sooner than 30 minutes the day of. It ruined my whole day as I was not able to plan anything from 12 to 4.
Also the rate that people in walla walla are being charged does not make it worth it for me to have zero rez come out and clean my carpet, nor would I recommend them because of the rate. If I could get the sales and rates that tri cities customers get, then it would be a completely different story. I give that zero rez should cover the travel fee if they want to continue to have my business.
All being said, carpets are clean and the cleaner did a good job, but the scheduling issue and the amount I had to pay made it more of a bother and burden than it was actually worth.
I love that my carpets are clean and free of biologicals, and dried before the day was done!
Technician Michael was friendly and helpful, explaining what he was going to do and why it was necessary. He didn’t oversell but he did offer the option of additional services (to make cleaning easier if we have this problem again).
I am very pleased to find a service provider that is professional and kind, and I fully trust them in my home.
No toxic cleaner use. Very friendly and easy to talk to. They did a great job.
Very knowledgeable, courteous and professional.
The costumer services is easy to work with, friendly, flexible and quick.
Zerorez came out to clean my hvac ducts. The guys were on time and got right to work. They were very clean and professional as they made thier way through our home. I will be hiring them again to clean my ducts next year.
Timely. Text 20 minutes before arrival. Carpets look great.
The only concern I had this time was the bedroom carpet was so wet when I got home it took several towels to mop it up. This has never happened before
The tile is absolutely beautiful
Knowledgeable and helpful employee
I don’t feel like the cleaning anything to remove any of the smell from the carpet. Even after paying the extra money for the pet stain remover. The techs said our carpets look good with only a few spots that needed addresses.
Had a great experience with Zerorez! Will definitely use again! Thank you!