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based on 8071 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets look fabulous! Such a great job!
Quick, odorless, fluffs up the carpet
happy with them
GREAT CUSTOMER SERVICE!
The carpets look great and nothing that can harm any of the three dogs and cats we have. The technician was very nice and explained everything. We will be using Zerorez again and I have recommended your company to family and friends.
Excellent in all phrases.
Excellent customer service!
Technician was knowledgable, friendly, polite and did a great job!
Quick, friendly, and effective
Like the chemical free process. Technician was right on time. Very professional and through. Will be sure to use them again in the future.
You left big gouges from your van on my lawn when you got stuck and didn’t try to fix it
I was happy with the outcome but thought the service was a little more expensive than other carpet cleaning services.
The carpet still smells like urine and I spent an extra 45 dollars per room to have it taken care of but Fernando did explain this indeed may happen, I'd just have to pay for you to come again. I explained that was silly because for an extra 45 dollars the treatment should work, but it is what it is.. He was very nice and professional, you apparently just do not guarantee work and I assumed it would work, yet was warned it may not.
Kya is very professional and knowledgable. We had a wax spill on our carpet and he was very forth right about if the stain would come out or not. He did everything he could, but the stain would not come out. This did not bother me because he was honest from the start. I have already mentioned to family and friends about Zerorez. We will do more business with you in the future.
The cleaning looks very good. The front office staff should publish prices exactly. The person cleaning the work needs to discuss the costs exactly before work starts. The final price needs to be settled on before starting.
When I made the call to set up the appt. the office staff quoted a minimun price for so many areas. When the cleaner arrived with the understanding from the call on pricIing I showed him the area I wanted cleaned. Family room, nook and the main areas in my bedroom to cover the remaining part of the minimun price. That price was $138.00 for 2 rooms and a hall. I added a soil resistant for $40.00. After all the conversation, the final cost ended up to be $243.00, this was more than I expected. I feel the person doing said a lot about what he knew but did't say the cost until he had done more than I origially expected. He needed to cut his presentation more to the point and then do the work as agreed with no more sales talk.
My carpets didnt look as clean as i thought they would
I paid for spot treatment and i still had spots in places
There is no odor
Mathew the technician was extremly informative and knew allot about material, sofa and carpet. We definitely saw a difference in our sofa after it was cleaned.
We are moving to AZ next winter and will definitely use your company for future carpet, and sofa cleaning needs.
The front entrance of the carpet was not cleaned as good as the rest of the rooms
Could have been a bit better
Joe
Quick thorough and very friendly
Great service man. Going the extra effort and doing well.
Technician explained all details of carpet cleaning and explained the differences of different types of carpets. Over all experience was great.
he did a good job even got a spot of wax out of the rug. pleased
Kyler did show up on time, however he didn't wear the booties and tracked in dirt not just on the tile (before AND after) he cleaned the tile but on the carpet in the bedroom. Luckily the carpet vacuumed up just fine. But there was a lot of water left on the tile in most every room and there were areas I had to go back and clean myself. Over all my tile didn't look any better (grout included) than when I mop the floor myself which would be a great deal cheaper. I had to jump through a few hoops to get the price I was offered as the promotion dept didn't seem to notify the local Zerorez office, it took three calls to get it accepted. I think I'll just stick to having Zerorez clean my carpets.
Areas were left way too wet
I was able to get an appointment right away. The man that did the cleaning was friendly and professional. I was surprised how quickly he got everything done, and the results are amazing!!!
I think the advertised price of $42 per room is a bit of a "bait and switch " since there is a 3 room minimum. Then another $45 was added for pet stain treatment. The carpets are pretty clean but I can still see some spots.
Great job and super great service!
Arrived on time, did a great job.