Zerorez Tri-Cities
1355 Dakota Ave, STE A
Richland
WA 99352
United States

Average rating: 9.2 out of 10 based on 8070 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   November 11, 2018 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

Nick was a wonderful technician. He explained everything we asked. Took the time to do a very well job on our carpets and tile. Recommend Nick for doing a great job

Report a concern   November 10, 2018 — Rated 10 out of 10 by B.C. Zerorez Tri-Cities
What do you like about our products and services?

The gentleman who performed the service was very polite and knowledgeable. He made sure we were happy with the cleaning 2-3 times during the process.

Report a concern   November 10, 2018 — Rated 10 out of 10 by Sandra Anderson Zerorez Tri-Cities
What do you like about our products and services?

Prompt. My cleaner knew so much about carpets I was impressed! Wayy better than chemdry! The carpets cleaned up wonderfully.

Report a concern   November 10, 2018 — Rated 10 out of 10 by J.A.D.J. Zerorez Tri-Cities
What do you like about our products and services?

Nick did an excellent job asking me through the process. He was never in a hurry, and made sure he provided quality services.

Thanks Nick for doing a great job on our carpets.

Report a concern   November 10, 2018 — Rated 0 out of 10 by C.V. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Not all the vents were cleaned as agreed. He completely ignored the kitchen vents and the major vent heating the basement office.
He arrived very late (after 4:30) and spent little time. I had taken a half-day off from work so as to be here during the "window" of 12 noon to 4 PM. Our home was last on his list of 3.
He had no way to empty the waste container he said, so our house lint went directly onto the top of two other homes' debris. The efficiency of the vacuum was likely affected.
This was a very expensive, partial cleaning.
The technician was eager to please and very considerate, but It appears that he was poorly trained and had very little experience.
If you want to make things right, you should refund at least half of what I paid, which was $299.
Kathryn Vogler

Report a concern   November 10, 2018 — Rated 10 out of 10 by A.B. Zerorez Tri-Cities
What do you like about our products and services?

The service tech, Kyler was very professional, polite, and respectful. He was both passionate and knowledgeable about his job. He explained the process to me and showed me why Zerorez is the way to go.

Report a concern   November 9, 2018 — Rated 10 out of 10 by B.A. Zerorez Tri-Cities
What do you like about our products and services?

Exceptional customer service and I referred Jeff Hanly today!

Report a concern   November 9, 2018 — Rated 5 out of 10 by A.F. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

I had to spend nearly $700 in carpet cleaning 800 sq ft. I originally paid nearly $400 the first time and the second them when you came back out it was my only option to pay that another $255. So I feel like I got ripped off, should have been a quote the first time then maybe I wouldn’t have cleaned them and just replaced.

Report a concern   November 9, 2018 — Rated 10 out of 10 by C.M. Zerorez Tri-Cities
What do you like about our products and services?

Great communication, on time and clean!

Report a concern   November 9, 2018 — Rated 10 out of 10 by R.L. Zerorez Tri-Cities
What do you like about our products and services?

did a good job.

Report a concern   November 8, 2018 — Rated 10 out of 10 by Fred Witt Zerorez Tri-Cities
What do you like about our products and services?

The service technician was pleasant, efficient and knowledgeable. My carpet was pet and use stained and with this cleaning it looks like new. I couldn't be more pleased with the service and the result.

Report a concern   November 8, 2018 — Rated 0 out of 10 by T.G. Zerorez Tri-Cities
How did we disappoint you and what can we do to make things right?

Carpets didn't look fresh and clean, they were soaked for two days! Not impressed at all especially paying 450 bucks. Honestly I'd like to have a refund and use someone else

Report a concern   November 7, 2018 — Rated 10 out of 10 by D.S. Zerorez Tri-Cities
What do you like about our products and services?

Great service. Well trained. Thanks

Report a concern   November 7, 2018 — Rated 7 out of 10 by J.L. Zerorez Tri-Cities
What could we do to improve?

Customer service was fantastic but I still have residual smell from cleaning. I paid a lot of money to go with zerorez, I believe there should be zero residue.

Report a concern   November 6, 2018 — Rated 10 out of 10 by T.D. Zerorez Tri-Cities
What do you like about our products and services?

Very professional, friendly and carpets turned out amazing !!!

Report a concern   November 6, 2018 — Rated 10 out of 10 by B.D. Zerorez Tri-Cities
What do you like about our products and services?

the clean process - and the lack of residue on the carpet after the cleaning

reliable and trustworthy employees

Report a concern   November 5, 2018 — Rated 10 out of 10 by N.M. Zerorez Tri-Cities
What do you like about our products and services?

The man that did our cleaning was very thorough. He was polite, and extremely helpful.l

Report a concern   November 4, 2018 — Rated 10 out of 10 by G.K. Zerorez Tri-Cities
What do you like about our products and services?

Technician was very knowledgeable, helpful and did a professional job.

Report a concern   November 4, 2018 — Rated 10 out of 10 by Mark Levenite Zerorez Tri-Cities
What do you like about our products and services?

Our micro-fiber couches look like new after suffering the effects of a bulimic cat.

Report a concern   November 4, 2018 — Rated 10 out of 10 by Stephanie Morris Zerorez Tri-Cities
What do you like about our products and services?

The price and the staff

Report a concern   November 4, 2018 — Rated 10 out of 10 by J.R. Zerorez Tri-Cities
What do you like about our products and services?

My floors look and feel so clean.

Report a concern   November 3, 2018 — Rated 8 out of 10 by K.R. Zerorez Tri-Cities
What could we do to improve?

Our carpets look great and feel much better! There are just some stain spots left over, but I understand some spots can’t come up.

Report a concern   November 3, 2018 — Rated 10 out of 10 by Thomas Mackey Zerorez Tri-Cities
What do you like about our products and services?

Well let’s see- maybe because they were on time, knowledgeable, professional, courteous, and efficient. Oh ya - also trained and certified. The price is much less than I would have expected for this quality workmanship.

Report a concern   November 3, 2018 — Rated 10 out of 10 by Will Ricard Zerorez Tri-Cities
What do you like about our products and services?

Excellent field technicians, representing ZeroRez prossionally!

Report a concern   November 3, 2018 — Rated 10 out of 10 by M.M. Zerorez Tri-Cities
What do you like about our products and services?

They get the job done and the workers are very friendly and kind.

Report a concern   November 3, 2018 — Rated 10 out of 10 by Darron Durna Zerorez Tri-Cities
What do you like about our products and services?

Overall experience was good good cleaning stains came out except 1 which was to be expected since we had just moved in. Overall I reccomend this company.

Report a concern   November 2, 2018 — Rated 10 out of 10 by M.O. Zerorez Tri-Cities
What do you like about our products and services?

No residue.

Report a concern   November 2, 2018 — Rated 10 out of 10 by Matt & Cindy Stevens Zerorez Tri-Cities
What do you like about our products and services?

Carpets looked great after they were cleaned.

Report a concern   November 1, 2018 — Rated 10 out of 10 by Sara Barron Zerorez Tri-Cities
What do you like about our products and services?

Great service, great job. Expectations fully met.

Report a concern   November 1, 2018 — Rated 10 out of 10 by K.S. Zerorez Tri-Cities
What do you like about our products and services?

Always quality customer service and work


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