What our customers think of us!

Eliott was great BUT I was told there was undoubtedly a leak in my freon and he would hear a hissing sound as he filled it. I told him I was willing to take a chance on it. He came in and said no hissing sound. And then does the upswell of leak sealant with the credit if $500 if indeed it does leak. When he told me he would undoubtedly hear a hissing sound and then didn't, your tactics lose me.

Dependable, good service. We trust Standard.

Prompt. courteous, knowledgable.

First, I'd like to say Nathan was an amazing technician and I had no issues with him at all. He was thorough, explained everything to me and did a couple of other maintenance checks that went beyond what I expected. The reason for the low score is that I was surprised by the total cost. I paid $74 for the Angie's List deal, which was for the trip charge. Then I was charge another $165 for replacing the capacitor. I think Nathan was at our house 30 minutes, maybe a few minutes longer. But that's a total of $239. I guess I was expecting the trip charge to include some amount of time, like 30 minutes. Now, compare the $239 to what CenterPointe would have charged me - $115 for 30 minutes plus the cost of the capacitor. I don't know what a capacitor costs but online the most expensive one I found was at Sears for $35. So that's $150. I'm willing to pay extra for a knowledgeable and friendly technician like Nathan, but I think almost $90 more than CenterPointe is too much. If the $165 had included the $74 Angie's List coupon, then that would have been more reasonable.

Timely service and no suprises.

Timely reminders via email and postcards to tell me I need to make an appt. for prepaid service. Also, like being able to make appts. via email.

Your professionalism.

Reliable, professional technicians.

The people know what their doing and go out of their way to gain your trust as a customer.

Promptly responded to my request for service and thoroughly addressed the problem

How reliable and comfortable I feel with Nathan. He treats my furnace and air conditioner like it was his own and communicates well with what he has done and how this helps us.

Professional, friendly and knowledgeable technicians.

Your sales person Mark Brown did a great job explaining and showing different possibilities. Very friendly and competent.

prompt, informative

Standard always does a fantastic job

Efficient, quality, prompt.

polite, prompt, efficient, helpful, friendly and dependable

you are prompt and courtesous.. Your service person comes when expected and is helpful with any questions and has filters in his truck so I do not have to wait to have them come later..and he put them in for me.

I am very happy that you have long term employees who return year after year and know more about my AC than I do. I was so pleased to see Jason and know he had been here before. He was super professional and took care of everything.

I like that the serviceman showed up at the time we were told.

Your service people are great at what they do AND they are always so polite.

Fast & friendly service.

Scheduled services are great. Great service people and office staff on weekdays

Staying with it until it works!

Your technicians seem to know what they are doing.

The employees that did the install were friendly & complete in their work. Very professional job that was done correctly.

I felt that the technician, Nathan, who came to my house was very knowledgeable and had my best interest in mind. He was also friendly and engaged in the job. I am very happy with the service I got and I would certainly recommend your company to others.

Promptness, courtesy and knowledge of employees.

Better sales representatives that are thorough and detailed oriented

Prompt, courteous, explanations of all work done -