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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The representatives are always knowledgeable, courteous, and friendly....thank you
Seth was fantastic!! He was very informative and helpful. I felt that he was thorough and made sure I clearly understood the problem and my options.
Everything
Felt that you tried to sell me too big a unit for our needs.
My email was answered promptly. I contacted 2 other HVAC companies and I STILL haven't heard from them! Paul the service was great....called 30 minutes prior to coming out and answered all of my stupid questions. Thank you.
full answers, qualifications and trust
excellent service and personal attentiveness
Prompt on-time service. Answered all questions clearly.
You didn't take responsibility for our dissatisfaction when our air conditioning wasn't working. No contact from our sales rep or anyone from Standard. WE had to reach out to Mark Brown. Yes, we talked to customer service and the repair crew, but no one from Standard cared to "make it right" with us beside fixing the air conditioning. We lived in a home that was between 75 and 80 degrees for almost a week, trying to cool off with fans. Needless to say, we had restless and sleepless nights.
Prompt, qualified and professional people
very nice people to work with, service is quick
When I schedule an appointment, I know that I won't be standing around waiting all day; your technicians are always on time and I appreciate the call saying they are on their way! Every technician that has ever come to my home has been courteous, friendly, and very professional. They are always happy to answer questions from the most simple to very complex, and boy do they know their business!
The professional approach of the technicians. Friendly, knowledgeable
courteous service people, on-time arrival, prior phone notice, thorough work
Prompt, neat, professional, reasonable
Honest, accommodating, friendly, timely and you have Deacon!!! We love you guys!
Every technician I have had in my home has been pleasant and very helpful. They never make me feel foolish when I ask a question that probably seems very obvious to them. I like that they put the little booties on their feet. They have always made it to my house within the window of time. Most of all, it is reassuring to know that I can get 24 hour emergency service.
On time service, also appreciated some specific recommendations about maintenance.
Driving up to the house you could see it was a basic 1959 rambler. - one quick look around told you all you needed to know. On top of that, the humidifier was 200.00 more than anyone else. We have decided on a carrier. Thank you
Efficient, on-time, friendly clean service
Friendly service
Prompt and high quality service. Fair pricing.
Thorough, Timely, Cost Effective and very friendly Service Folks. Please note we have recommended you to several of our friends who
have purchased from you.
I always appreciate the peace of mind I get each time the techs take care of my air conditioner and furnace. I know that the equipment is inspected thoroughly and I never worry about any problems. The techs are always on time and always polite.
Thorough explanation and got the job done.
You are there when we need you!
Professionalism of the staff...
Personal attention
Sales person lack of problem solving & communitcating.
They were able to come out the same day that i called and waived the service fee since the problem was something that should have been checked at my last check-up.