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based on 20141 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service people appear to be trained well in customer service.
Sell better thermostats when a customer buys a new furnace and heat pump.
The replacement thermostat was $500. Rediculous price.
The previous owners had used standard to service our boiler
Everyone is prompt, courteous, professional, and helpful
everything
prompt service good help
Very professional with everything, from sales to final cleanup. Thanks again. First name removed
Very professional. Nice employees.
You just feel good about who Standard Heating and Air Conditioning are and the service they provide. You feel confidence in getting your moneys worth and the job got done right.
very timely - both in scheduling an emergency appointment and showing up for it.
Also, very courteous in explaining options and reasons for the problem..
I was very satisfied.
On time. Technicians are polite and know the equipment. They do not push unnecessary additions.
I've said this before and I'll say it again - your staff is friendly, polite and respectful, knowledgeable, clean and tidy, efficient, thorough and just the best workers I've had the pleasure of inviting in to my home to fix our equipment. Thank you for choosing and training the best!!
The service technicians are friendly, courteous, knowledgeable… our only complaint is the $300/hour labor charge in addition to $99fee for just coming to our house.
service tech was very qualified and provided good info to me
Prompt, efficient, and courteous.
We've had a tech named Chris twice now. he is simply terrific!
On time service, attitude and courtesy of Service Tech and the ability of the Tech to take the time to answer my questions.
Friendly, efficient and thorough.
My dad was the one who called for service and oversaw the work. He was frustrated that he did not receive a detailed bill for the $490 charge.
Prompt, personalized servie -- everyone at Standard Heating & AC go the extra mile
Fast, on time, and courteous team - from sales to installation.
Every serviceman that has been here since I bought my furnace from Standard Heating in 2001, has been courteous and thorough in explaining things to me. I just wish that I could get a service window shorter than 3 hours
You're on time, the people are always very courteous, answer questions.
Excellent from start to finish. Could not ask for more.
My technician, Deacon, is always on time with a smile on his face. He is very knowledgeable and has my trust in him and your company. Keep up the good work!
Knowledgable service guy
Prompt, realiable service. Know what you are paying for. Very helpful on the phone.
Technicians who are more than happy to answer questions and readily teach about the heating/cooling systems, what to watch for and what homeowners can do to maintain them.
We've used your service in the past and our always very satified with the knowledge of your service people. At some point I'm sure we are going to have to change out our furnace, and we are always convinced to call on you for our needs. (Bryan & Sue Fosse)
VERY punctual, excellent attention to detail during phone conversations.