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based on 1486 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your people do great work and when I leave a note, they accomplish what is asked of them!
The maids are always polite and kind. I appreciate their thoroughness and efficiency. I enjoy your products and feel good
about the safety of using them in my home. I have two cats and a cockatoo parrot and I do not have to worry about toxins around
them since your products are green. Thank you so much for the peace of mind!
Environmentally friendly products; consistent service
They do a good job cleaning
Good, friendly, folks that run it, great cleaning crews, flexible service (happy to change/add a service if needed) and most importantly - green clean certified!
Green products being used and thorough job every time.
Green cleaning supplies, evaluation cards, insurance for any damage, and friendly staff
Using "green" cleaning products is a big plus. It is such a pleasure to come home to a clean apartment.
Unfortunately, I don't think it is possible, as it is a matter of keeping your prices affordable, yet doing a more thorough job.
Very, very good work, clean, the cleaners are thoughtful and it's always so nice to come home to such a clean house.
Able to change appointments when needed-- sometimes they do a little xtra without asking i.e. polish the cupboards
use of green cleaning materials, attention to details, prompt and thorough followup on any reported items that need to be done differently.
Fast, efficient, and very customer-friendly!
ClGreen cleaning products; reliability and consistency of services; friendliness and conscienciousness of staff; flexibility when there is a need to change arrival time; quality of cleaning
I like the green products and the accessibility of the management staff. I love that feedback is not only requested but followed up on!
The team is very thorough and we like the use of earth friendly products. The house dosen't smell like chemicals after the cleaning.
Consistency of visits... different teams sometimes do a vastly different job cleaning than others. I would like to point out the management staff is VERY easy to work with and resolves problems very quickly!
It seems like sometimes people I don't recognize are brought along to help. That makes me a little uncomfortable. They've been doing good work, no complaints there, but I just wanted to mention it.
Also, lowering prices would be a big help. 3 people get my house done in well under 2 hours. So, even if we call it 6 person hours, the rate still seems quite high, given the current economy especially.
Prompt, polite, careful service. Cheerful.
The service is so automatic -- I know the schedule, there has never been an issue with the appointment being late/re-scheduled/missed. The cleaning is thorough and non-intrusive -- the place not only looks clean, but truly is clean, and is ready to be lived in again without having to deal with items out of place of additional cleaning that has been missed. And it is easy to tailor to our needs -- we can schedule additional services, have the same services done automatically, and adjust the schedule as we need to. The cleaning always happens and is effortless.
Very professional, convenient, accomodating, courtious,and delivers a good, satisfactory result/product.
Prompt, thorough and trustworthy.
More consistency with level of cleaning. Sometimes it's great. Sometimes it's not.
It has been challenging to reschedule when we need to do it. You've let me do it, but you've given me grief about it. Your philosophy is that a consistent team is of utmost import, but for me flexibility is more important.
Love that Maid Brigade is GREEN! I have found your staff always consistant in providing the best service.
Thorough each time.
Responsive to my requests.
Professional.
Respect my home.
green cleaning. thorough cleaning.
The vacuum cleaners are really good. I like not having to worry about cancellations, it is hassle-free.
Employees are friendly, polite and do excellent work. Managers are easy to contact and very accommodating.
I love how clean and fresh my home is after my cleaning!