based on 4319 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Courteous workers and efficient service!!
Friendly and responsive staff. Especially that guy Dave in the call center. He took the time to list and discuss all of my questions and concerns regarding the warranty forever. I actually ran into him at a campground and even off duty he gave me some tip for my next camping trip
The very best value for the dollar! Everyone is treated as family and friends.
Our sales rep from 2 yrs ago was great. The techs in the repair shop do a good job and are very helpful. However, it is very hard to get through to the service or parts desk on the phone. I left multiple messages on multiple days during a recent service visit. The voice mail message claims all messages will be returned at the end of the day. I never received any. I found that if I want to talk to someone I'm better off driving there in person. A few weeks ago I was interested in upgrading the battery in my travel trailer. After not receiving any call back from that request, I took my $800 worth of business elsewhere. The sales rep and repair techs get a 10, service desk a 0, hence my overall rating of 5.
Great staff.
Sold me an RV that was already leaking and it is costing me over $3000.00 to fix it. This was not a very old unit.
on time, friendly,fixed the problem in no time.
Very professional and dependable employees
Dealing with Service items is very difficult snd very expensive. I feel like I’m promised the world when I bought the camper, but having it serviced and getting items covered under my warranty is a huge process
Friendly and professional service. Repairs are scheduled and start on time. Work is completed with no remaining issues. Happy to bring our RV there for services.
I have been buying from Alpin Haus for years. They cater to my interests and meet my needs.
You have a good service department.
Staff is very friendly and knowledgeable..
Service has been excellent , And everyone there so far has been very very friendly
employees were attentive and responded to my issues. As a building contractor of 40 years i can recognize people who are happy in their work . It comes thru in the way they listen and how they respond. I am one of those customers that you would like to refer me to the waiting room. I had occasion to speak with several employees and every body was great. I do hope they have found the parts necessary to fix the slide out.
I'm hoping the new Oak Ridge facility is doing well and look forward to having services available there.
Thanks to everyone that helped and I hope the parts are found to repair the slide out .
Andy Casper
Good professor folks available to deal with RV issues that may arise!
Great products
The mechanics took my concerns seriously. The salesmen are knowledgeable.
We love our Reflection 337RLS. We had looked at many other brands, Jeff our salesperson had the patience of a saint, and there was no pressure to close us. The people in the service department are great, and have always been helpful. John, the guy who does a lot of the work and our yearly maintenance inspection for the lifetime warranty is the best.
The staff is most attentive and helpful regarding our questions on our new RV
Quality and able to get service when needed.
No one returns calls
Dont BS me if part isn't there
You said my motor home was only worth 37000 and you couldn’t go down on the trailer I was buying but I see you have my motor home on your site for 65999 so I don’t know how you make me feel good about that
Great service, fast and efficient. Got a chance to talk to the tech, that's the best part.
I feel that it's always important to talk to the tech that is doing the work!
The staff was friendly and informative.
Service is excellent
Never in my life has I EVER been more satisfied with my experience at Alpin Haus. Charles was the most professional and friendly salesman. Kyle was thorough and experienced. John was knowledgeable and helpful. These three men not only provided OUTSTANDING service but made me feel like I was part of of a family. I feel truly blessed to have met them. You won’t find better customer service anywhere else. Thank you fellas for an awesome experience. I love my new camper and I couldn’t be happier!
I had my camper in for a recall. The work was completed quickly; after a wait for a back ordered part. The work was neatly done. The rig was returned nice and clean.
Courteous, friendly, no pressure salespeople. Great service regardless whether you bought your rv from them. Reasonable prices.