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based on 4397 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
First of all, I loved Rich. He was professional, knowledgeable and a really nice young man.
My carpet looks great. All this is done without adding more soap to the carpet!! I feel like it was the best professional cleaning I have received in my home.
Fast Friendly looks and smells clean.
Be more careful do homeowners walls and door jams with large suctioning tool.
Workers were polite.
Tyler worked hard to get stains off of our floor. He was communicative and positive. I had a great experience with Zerorez. Heidi Bolt
Rich was a very nice guy. Recommend more options for me. No pressure when I said no. I appreciate that. My carpets look great
Thank you
He was a very nice guy. On time and very good price, very fair on what needed to be done and why it should have Certain treatment’s.
Kind helpful employee. Thank you. The carpet is clean.
Nice friendly technician.
Left my carpets like new
It's been 3 years since we cleaned the carpets and they turned out like new!
Rich who did your service was Great. Explaining and performing the process to make my older carpet looking better than i had expected.
You missed a spot under a rug and didnt move it. Said you would come back but have not
Staff are friendly and the work speaks for itself
I wasn’t happy with your pushing costly treatments to clean my rooms. when that’s not what you advertise. Every time I have asked for service it is more than advertised and this time was the same. Plus you did a awful job that took you all of 20 minutes . I should say your guy took all of 20 minutes to do 3 rooms! Heck it takes me 45 minutes just to vacuum let alone clean three rooms!
I was very impressed with the gal that did my carpets the first time. Apparently she did such a good job you fired her! Not impressed anymore, especially with this third cleaning.
Carpets cleaned very well, dried in several hours and remained soft.
More attention to detail. Found places on the back of the furniture that wasn’t cleaned.
The info the technician gave me.
Did an excellent job.
We felt that the service and knowledge was very good.
The technician communicated his arrival time. The cleaning was done in a timely manner, and the results were great!
When your employee arrived after checking the carpet he then told us of all the other things we could have done to the carpet which became overwhelming and the end dollar amount kept climbing. It was frustrating to say the least. In the end we went with the enzyme spray for the pet spots and that left a sticky film on our carpet that we can still feel a week later. We have talked about having to clean the carpet again in order to get up the film left in the carpet.
We were told it could take about 8 hours to dry, it was the next day and the closet took 2 days (with a fan).
Thank you,
Name removed
The carpet is dry pretty quickly.
Not crunchy and smelled like new. (Except for the few pet urine stains that still are smelly. )
Technicians are friendly, knowledgeable and efficient. Carpets look and feel really clean and stay that way for a long time. Price is reasonable.
Friendly, professional, efficient
Great service, friendly staff!
The carpet is extremely difficult to vacuum now - like it is stiff from not being cleaned well. It seems it is still dirty. Also, the closet in one of the bedrooms was not cleaned. The carpets were vacuumed prior to cleaning and upon vacuuming today there is lots of debris. As if the cleaning pulled some debris up but didn’t take it out - leaving the carpet dirty.
I feel I should be refunded at least for a closet, at minimum. I have used local cleaners before and have never had this kind of experience and was always happy.
I appreciated the fact that Tyler explained the process, and how he conducted the assessment of the carpet. He worked efficiently and was professional. I would recommend Zerorez to anyone and will contact them again the next time I need my carpets cleaned.
Tyler was great and carpets look much better. Thanks!
Just really good service
we had living room bedroom and hallway cleaned. He let us know that the hallway needed extra solution or the stains would come back. So we understand that the stains there are coming back since we opted not to pay the extra $200.
But in the living room and bedroom he was confident that it would be "no problem" to get the traffic stains out. We noticed discoloration still left in carpet in the high traffic areas but by the time we inspected the job he had already put all his equipment away and we had paid. Now after the few weeks, those high traffic areas are very noticeably still dirty. Wouldn't it make since that he should have noticed this himself and recommend added solution for the stains that didn't come out completely? Or given it another once over?
I guess that's what happens when we wait 5 years to have carpets cleaned?
On a last note. We were scheduled for between noon and 4pm that day. After we called to find out where he was since we hadn't heard from him, and he said it wouldn't be till 7pm, then around that time he had to reschedule for the next day. In which he did show up on time. That is sure a pain when you have moved all your furniture and can't get to your dresser even for a change of clothes.
I gave you a 3 instead of zero because your technician kept us informed during delay, was very courteous and professional while he was here. If i have a friend with relatively clean carpets I might recommend.