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based on 4402 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet is extremely difficult to vacuum now - like it is stiff from not being cleaned well. It seems it is still dirty. Also, the closet in one of the bedrooms was not cleaned. The carpets were vacuumed prior to cleaning and upon vacuuming today there is lots of debris. As if the cleaning pulled some debris up but didn’t take it out - leaving the carpet dirty.
I feel I should be refunded at least for a closet, at minimum. I have used local cleaners before and have never had this kind of experience and was always happy.
I appreciated the fact that Tyler explained the process, and how he conducted the assessment of the carpet. He worked efficiently and was professional. I would recommend Zerorez to anyone and will contact them again the next time I need my carpets cleaned.
Tyler was great and carpets look much better. Thanks!
Just really good service
Adam did a great job.
The service was great, and the workers were very polite and knowledgeable. Our carpets are nice and clean. They took care to make sure we were pleased with the work provided.
The only part that we were concerned about was the add-ons. Everything was an extra charge from when I spoke to the office and made the appointment. What started out as a cost around $250 turned into $600. It would be nice if we were told of the additional amounts at the time of the initial appointment so that we would be prepared for the change in the cost.
Other than that we were pleased with the service and will use your service again. We have recommended you to our neighbors too.
Thank you.
Well done. Good service and advisement.
This was my 2nd usage of your service & the results were great!
Adam from Zeroez did a good job cleaning my carpets.
You tried to upsell me on unnecessary chemicals to "deep" clean my carpet, and then left spots that I denied the "deep" clean chemicals for. Which I then was able to remove with my store-bought carpet cleaner's hand tool, using only hot water.
220$ to clean my carpets, so clean them. Stop nickel-and-diming people. 15$ extra charge for closets, wow. The walk-in closet only adds 5 or less minutes of labor, never mind the piddly hanger-only closets.
The crew was quick and professional. They really helped target animal smells in the carpet and extract them. I would have appreciated if they could have gone over the high traffic areas a couple more times but I will know to ask for that next time. Otherwise I’m very satisfied!
Clean floor. No chemical smell. Very helpful technician. Very happy.
Great service
Very professional
Carpets look amazing when cleaned even some old stains and they dry so much faster than traditional carpet cleaners.
The carpet had very little difference for all three rooms. The stench did not remove and there are still dark spots. I agreed to additional prep with something stronger to help but very little change occurred. I have used other companies and have had more success.
Very nice technician. Tyler arrived promptly despite the 4 hour window. Carpets smell great.
Service and our technician (Rich) were FABULOUS. Definitely a 10+.
Frankly, we were slightly disappointed in the appearance of our carpet compared to previous cleaning by another company.
Thank you, Name removed
Fast, friendly, amazing results
Friendly and thorough cleaner. Carpets dried in a few hours. Looks good.
Adam was very professional, polite and did a thorough cleaning job.
Timely service and they do a great job cleaning my carpets.
Great customer service and my carpets look AMAZING!!!
The young man did a very good job. Extremely pleased .
Very kind and Profesional
Zeroez is a very customer centric business. I am a repeat customer and find that with each service, no matter the technician, I receive the best in the business care and attention. I have pets and with one being a puppy, I’ve had several pet accidents. I care a lot about the smell and atmosphere of my home, and I would not trust just any other company to care as much as I do. This crew is passionate about their work and this reflects very well on their business owner, Kyle, whom I’ve had the pleasure of working with on several occasions too. You know the business is doing well when the business owner makes house calls like the rest of the crew. I’ve had several different carpet treatments from Zeroez and the results are amazing. My carpets are smoother than the day we moved in to our new home. The pet extraction is the most amazing process and I’ve never dealt with a carpet cleaner company that has been able to truly obliterate the site and sent of pet urine, barf, or stool the way Zeroez does. I highly recommend this company for whatever your carpet cleaning needs are! I’ve had Zeroez come out so many times, I feel like their crew is a part of our family- they truly care! ⭐️⭐️⭐️⭐️⭐️
Service was great. Very knowledgeable and professional. I had 4 area rugs cleaned and the came out great!
The worker who did our carpets was professional, courteous and thorough.
Looks good!
First off, the young man who came over was very civil, respectful, courteous, professional. He analyzed our carpet and made some recommendations. He got after it and went to work. He tried his best to get out a couple of coffee stains and got approx. 95% out. He finished and left. My wife and I noticed large dark spots in the carpet that were not stains. We thought it might lighten up in the morning, nope. 2 days later, dark spots.
The carpet smells good, however, we do not feel that your cleaning system is very good. It might be good for lightly dirty carpets, but medium to heavy dirty carpets, NO.
Sincerely,
First name removed and Deb Last name removed
Great service, friendly staff!