Guest Testimonials

Nice, clean and comfortable !

Great service at the concession stand

SERVICE PRODUCT AND SECURITY

Friendly employees
I do wish you had a person at the box office and not just kiosks

love the self refill and recliner seats

The theatre and lobby were very clean and well kept. The staff was very friendly and attentive.

Tremendous AV experience

I always enjoy the experienc in Santikos. One thing I would recommend it to address the seats in the theaters . I was in theater 12 at palladium and the seats are peeling so badly it is very uninviting to sit in. Feels almost dirty.

Everything

Staff and security are always helpful. You get free drink and popcorn refills. Food is always good. They serve liquor. Seats are comfortable and there is a table to set your stuff on. Love the chandeliers and window displays. Bathrooms are close by and nice. Lots of safe parking.

Chairs are comfortable and the sound is awesome!

Very clean, sound and picture were great.

The customer service

Staff very helpful in overseeing my first time use of kiosk to buy tickets. Process was quite easy.

I like the whole vibe! It’s laid back but focused on the customer. The IMAX theatre is great, but I love the VIP theatres! Feels like you are at home’

I enjoy just about everything at Paladium. However, I’m not impressed with the new app. I generally use Fandango app to check what is showing and times. I do purchase on Santikos app. But, wish we could add tickets to Apple Wallet. Also, why is Apple Pay no longer an option on new app.

Thanks.

Clean theaters and facilities, one complaint I’ve always had about seating for an imax screening is the uncomfortable closeness due to the need to have maximum capacity capabilities for screenings but my local santikos, the palladium, is able to compromise with comfortable seating and just a few less seats that some other cinema chains, which makes me much more likely to see more screening in imax format

Loved the privacy seats

My only request would be for employees to actually smile when dealing with the public who just purchased tickets to a movie.

I love the atmosphere and the comfort of the theater also the cleanliness

Comfortable, reclining seats in the handicapped seating area

Popcorn is easy access.
Prices are affordable for seniors and military on specified days. For Popcorn, tickets and drink.
Staff is very helpful and welcoming.
Kiosks are convenient.

Easy to check in and buy tickets. My membership gives me a free popcorn every so often. I like that Santikos gives back.

Always clean & friendly staff!

I’ve always enjoyed the palladium. Took my kids for the first time and a gentleman with a booth offered a free drink and popcorn to my kiddos! Huge deal to me seeing their smiles.

Great seating, customer service and selection of food

The comfort, cleanness, and fidelity (audio and video) of the experience, The customer friedliness of all interactions.

I like how big the theater is and the recliners!

Very clean & comfortable theater.
Great customer service.

Clean and very updated staff well trained. I am definitely going back.