Guest Testimonials
Great food n great prices; amazing staff.
It was pleasant and fun all night.
The VIP seating was exactly what we were looking for in our first movie at a theater since COVID. Great service from the waitstaff, solid food, and awesome seats!
Wonderful food, clean and beautiful theatres.
This is my favorite theater for me and my family!! Great service love the app and the rewards!!
Always ready for the customers . Always clean, organized and pleasant environment . Your employees are wonderful .
Friendly staff, convenient location, clean
The seats are so nice now, the popcorn machine is the best! It’s not crowded, love it!
Everyone is always friendly and helpful. I appreciate that santikos gives back to the community and that is the main reason why I choose santikos.
Everyone very friendly and place is very clean
They will follow up.
A Remarkable Turnaround: How Adam and the Movie Theatre Addressed My Concern
I recently had the opportunity to experience the exceptional customer service at Palladium | Santikos Entertainment, and I am delighted to share my journey with you. After my initial review expressing some concerns, I was pleasantly surprised by the swift and attentive response from Adam C. Moya, the Production Manager at the theater.
In my previous review, I had mentioned a few issues that I encountered during my visit. These concerns revolved around some inconveniences related to how our movie experience turned out that evening at the Mezz. However, Adam proved to be an outstanding professional, showing genuine concern for our experience and resolving these issues in a way that exceeded my expectations.
First and foremost, Adam reached out to me personally, acknowledging my feedback and thanking me for my candidness. As a fellow Military Veteran, his heartfelt connection instantly put me at ease and assured me that my concerns were taken seriously.
To address the seating situation, Adam went above and beyond by meticulously finding the best available seats for me. He even provided a photo of the seating arrangement, highlighting the rows and seats, which turned out to be the perfect choice for enjoying the movie with an optimal view of the screen. This level of attention to detail demonstrated Adam's commitment to ensuring that every guest has a comfortable and enjoyable experience.
Moreover, Adam kindly offered to assist with the ticketing process and generously provided the 5-ticket package and the mega combo, making my visit even more special and hassle-free. His selfless gesture and dedication to resolving my concerns left a lasting impression on me.
On the day of the event, I arrived at the theater filled with anticipation and excitement. As we settled into our excellent seats, I couldn't help but notice the friendly and helpful staff members who ensured that everything ran smoothly. The movie-watching experience was exceptional, and I couldn't have asked for a better time at the theater.
In conclusion, I am immensely grateful to Adam and the entire team at Palladium | Santikos Entertainment for their outstanding efforts in addressing my concerns and transforming my previous experience into an unforgettable one. Their commitment to providing exceptional customer service, coupled with Adam's personal touch, sets an example for other establishments to follow.
Without a doubt, I wholeheartedly recommend Palladium | Santikos Entertainment to anyone seeking a top-notch cinematic experience, backed by a team that genuinely cares about its guests. My faith in the theater's dedication to customer satisfaction has been reaffirmed, and I look forward to returning soon.
Thank you once again, Adam, for making our visit truly memorable.
Sincerely,
Jessica J. Cabrera
I love this movie theater, recliners especially.
Friendliness
My husband and I always enjoy our times at santikos westlakes! It is our favorite theatre, we love the atmosphere and we love being reward members. The staff is awesome as well and we love how our popcorn and drinks are accessible.
Clean, organized and very helpful staff.
Clean, friendly, and very easy to order food and movie tickets.
The whole experience!!
Everything was amazing. The recliner seats were perfect the back part was really comfortable I loved the nice cool cup holders
We loved everything about Santikos. Movie theater, Game room for the kids, bowling, a place to eat. The only reason I gave it a 9 is because I wish all of the Santikos were all the same.
Hated the construction but the staff were nice and the inside was clean
The movie selection is great, the staff is very helpful. The food and snacks are always on the mark.
Love that the Santikos family/Company truly support the community and especial thr youth in the area.
Thank you!!
Getting tickets from the kiosk is easy. Cashier staff sometimes seems like they hate their job tho. Fairly quick ticket times. Overall food is pretty good.
The facility is nice except the self-serve popcorn area. The staff couldn't keep up with cleaning it.
It’s dependable for a good movie viewing experience.
The comfort of the seats & popcorn
My experience with movie night is always a great experience. From the first encounter with ticket sales to the customer service desk. To the polite and friendly concession employees. Even after our movie the clean up crew is there ready to wish us a good day and take our empty popcorn buckets. We love our whole experience at Santikos!
Theater was clean, staff was friendly and helpful, and I like how comfortable the chairs are.
Clean theaters, great snack bar choices too. My family will continue to visit Santikos Northwest.
I like the reclining seats and how much room you have. You don't have to worry about moving your legs in to let people pass and you don't have to worry about people putting their feet on your seat like with other theaters. I also love how you can get your own drinks and icees and make any combination you want. Other theaters have limited choices and are even more expensive for smaller cups. You get better value at the Mayan.