Guest Testimonials
We absolutely love coming to Palladium specifically from being greeted by our favorite ticket taker/usher Roy to the great customer service at concessions. Usually the theaters are nice, clean and unkept except our last visit my chair was missing all the leather and my tray table was stripped down to the wood and sloped unusable. We go to the movies every weekend as “date night” and our preferred theater is IMAX Palladium.
Love the seats and the people are friendly
The bartender was very nice and overall our movie experience was great!
Great seats! Clean theater! Nice staff!
I like how you can pour your own popcorn.
The food at this santikos was the best I've had at a theater in a while. The chairs are comfortable and the screen was huge.
Parking, facilities, movie selections etc.
I would appreciate it you included Hot Tamales, Mike & Ike, candy at your snack stand. I’m a diehard fan of Hot Tamales and seriously disappointed you don’t carry them. I’m sure I’m not alone.
Everything
Love the cleanliness of the theater. I love the reserved seating so I don’t have to worry about getting there early. The seats are comfortable. The concessions are great. The picture and sound quality are spectacular and crowds there are generally very respectful.
I like it the movie I love the movie theatre.
It's clean and employees are always friendly the only thing I don't like is when people sit next to you & they constantly on their phone so the light bothers me & also people talking while movie is playing
Ticket prices were a little high, no senior or Rewards Member discounts for the movie we wanted to watch. Had to go inside the theater to purchase our tickets on a computer which for an 82 year person is complicated. The lobby computer did not recognize my account. Had to go to the concession counter to order tickets along with snacks, which are a little high for seniors on a limited income. Enjoyed the reclining seats and the Formula 1 movie. Restrooms were very clean and employees very professional
We love the movies, and we love this theater even better. Great adult date night.
Great service and accommodations
Yes. Very comfortable seats and great pricing.
How easy it is to get tickets and the variety of movies that are shown.
The seats are so comfortable and the staff is awesome.
We love coming to Santikos New Braunfels! The staff is always very nice, it’s clean, and we enjoy the snack and beverage options.
Love the theatre and how roomy it is, comfortable seating like sofa recliners. They need to keep the jack n coke slushy machine fixed tho.
Staff is always kind and smiling.
I love it. But I would like to have a points system because I do go to the movies a lot and it would be nice to get points for it
Was very clean
Friendly customer service and employees!! The theaters are always clean!!
I really enjoyed the experience of trying Santikos for the first (and second) time. We recently moved to Winston-Salem from out of state and haven't been to the movies in a long time. The employees were kind, the price of tickets and refreshments were reasonable, the seats were comfortable, and the theaters weren't crowded to the max.
There are only 2 things that I didn't care for, but both were understandable. First, the movie-goer crowd seems to have changed to a less respectful group. Both times we visited there were multiple audience members who talked, cheered, or clapped in the middle of the film. That is really annoying because one goes to the movies to escape and become a part of a story, but that brings you right back out of the movie and you lose that feeling. But this changed after COVID. It's not just this theater or just North Carolina - it's everywhere.
The second thing is that an employee asked to search my wife's purse to ensure we weren't bringing an outside beverage or food item. I honestly don't think it's a bad idea to search backpacks or totes. But a woman's purse may contain very personal items. To sift through a woman's purse is both arrogant and rude, in my opinion.
Helpful staff, clean theaters.
The cleanliness and great staff.
Affordability with promotions. I can actually go to the movies with my family!
It’s our favorite Santikos theater. HOWEVER, the kiosks in the lobby do not accept (medhanically they don’t work) either the santikos card or manual entry of your club number. This is consistent. The devices are defective. Over numerous visits, they never work properly (as recent as last week - no change). This results in extra time calling over a manager (who always requires us to go the the snack bar to add the loyalty number.
The option, of coursr, is to use my phone to pre-purchase our tickets which works perfectly AND RESULTS IN AN ADDITIONAL SERVICE CHARGE. Hence our consistent attempts to buy at the theater Kiosks.
This should be an easy fix for management.. but it continues without change - now into multiple months.
Clean environment. Fresh popcorn. Reclining seats.
Clean theatre, decent prices, nice seats, friendly staff