Member Testimonials
I have a great personal trainer, Kristin K. The facilities are clean and updated. The reception staff, Dod, is always bright and cheerful.
working hours
Plenty of machines and clean business
Extremely clean fitness center.
Very good instructors, friendly at the front desk and cleanliness.
Friendly service
friendly staff, clean facilities and comfortable environment
Clean friendly atmosphere
The staff is very professional and helpful I enjoy my workouts.
I like the all the classes that are offered throughout the day. Open daily and the times of operation. The facility is kept up and very well clean. A woman's section upstairs area. Thanks for all you do to keep this running as it does. PE
spacious workout area, friendly staff, variety of equipment
Great machines
You offer a wide variety of services that are consistent. The facility is always clean and well taken care of. As a new member, the app is extremely helpful and it is very user-friendly. Being an older adult. I very much enjoy the fact that more people, my age to come to this gym versus other facilities in town, which are geared mainly around the younger generations.
Convenient hours, friendly staff clean gym and good equipment.
We need a shower remodel in Novi. And limit the number of people in the Body Pump classes
I love the group fitness classes. I appreciate the time and effort goes into scheduling, preparing for and delivering these classes. They are thoughtful about what classes are offered when and how often. The instructors always bring their energy and enthusiasm. Always a great experience.
Friendliness
Excellent
There are many exercises programs to choose from.
It is a small, personal gym. A very calming environment.
Tai Chi class was awesome! The work out space is a bit claustrophobic with low ceilings and machines really close to each other, but it more than adequate!
I like that you can create your own workout without people trying to sell you extra services all the time.
Quality machines and friendly staff...wish you still had the Racquetball courts though.
Clean. Pool delightful.
You have ALL of the equipment, even when its busy I can still get my lift in
Cleanliness, organized, machines always available, staff is very nice and helpful. Clean bathrooms
Fitness Factory is the kind of gym that actually makes you want to show up which is saying a lot. The equipment is excellent well maintained and there is always enough variety that you never feel stuck waiting around. Everything is clean organized and clearly cared for.
And the steam room deserves its own shout out. Spotless relaxing and the perfect reward after a hard workout. It is one of those little details that truly elevates the experience.
The real standout though is Trainer Jay. Jay is incredibly knowledgeable motivating and genuinely fun to train with. She knows exactly how to push you without overdoing it keeps every workout interesting and somehow makes you work harder while still laughing. You leave feeling stronger confident and accomplished.
Bonus points for the owner who is so kind and welcoming. I genuinely love chatting with him and you can tell he truly cares about the people and the community he has built. Charlie is wonderful too, always with a smile and a kind word.
This gym has great energy great people and great results. Highly recommend.
Muy recomendable y las máquinas doy muy buenas de alta calidee
I love this gym - and highly recommend it. It is by far the nicest gym facility in Franklin Township. I wish we would bring the free towels back and get rid of the disposable wipes - for a few reasons:
1. The towels were such a nice feature when we joined for sweat etc;
2. They're a one-time investment that is sustainable;
3. Reducing out-of-pocket costs for wipes;
4. Can replace the disinfectant wipes with a spray.
But either way - we love the gym and the friendly staff!
Staff,facility,smoothies, and 24 hour accessibility