based on 7354 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The experience with the sales rep was average. Came in asked only a few questions, measured and was gone. Didn’t elaborate or connected with the consumer. Just took an order.
So far everything. Our sliding glass doors that were installed in the 1990s are still great. Very impressed with the installation and sales. Now, we met with Marcia for a new front door and storm door. She was wonderful. Explained everything and all the details of each door. Spent a lot of time at our house explaining how it all works and up together two great doors. Now we are waiting to hear from Trip to do more measurements.
prompt response
Very responsive and great customer service
Everyone seems to be very good at what they do. Communication is also very good.
I could not get a rough estimate of my project for a garage.
Great customer service. Provided clear expectations on what was needed and how to get it done.
Quality of work was substandard. Not able to get hold of project manager. Not performing the Job to what is expected
Professional and fast evaluation.
Way more expensive then I thought. I will do the work myself
They were on time and did wonderful work. The team kept me informed throughout the entire process.
Product is very good. Price is a consideration.
Pricing is the highest of all the quotes I've received.
The price for the work is way too high.
- Patience with my questions
- Personality of the company representative
- Clarity of the potential timetable of the project
Competent estimator a great reputation. I just need some time to review the contract.
Thank you,
Name removed
Estimate too high for a small project
I have reached out twice to the Operational Project Manager and have not gotten a call back I had a couple of questions. He was very responsive at first but now nothing.
We have scheduled work. Thanks!
Gabriel is an affable and knowledgeable sales rep. We will remain in touch with him for our future needs. Thanks!
No, just compare price given an agreed to it then I think it’s to much. I had a 8x12 paver patio put in an they did some extra garden area work for 4,200$ so the new work on a simple 3 x3 paver pad for walking on to to it from sidewalk. Dosnt add up. Looks like patio based on how many 3x3 sections it has , it would have about ten more amounts of 1500$ an was 4,200 . Very professional work also.so to charge me 1500$ for 3x3 of pavers is not good at all. And I’m supplying the matching bricks an the expensive treated 4x4 size pressure treated wood left from patio job. Not happy
I thought they would give me a estimate for my fence damage, however, they wanted to review my insurance and deal with my insurance which could take weeks. He wanted me to pay my $1,500 deductible, i just came back into the country, just confused about the process.
David Collins the Senior Project Manager was friendly and knowledgeable. David walked me through the process and offered me ways to help with the cost of my projects. He didn't rush through the meeting and when I ask him to look at other projects and give me an estimate he didn't hesitate. The customer services I received form calling the operator and making my appointment to meeting David was beyond my expectations. Once the work is completed I will update my review.
Lakia
I am still waiting for the estimate.
Very knowledgeable from original proposal to completion of project. Installation crew suggested a change of roof-line over the bay window from what we originally chose, and in retrospect it looks so much better than we thought we wanted. It matches the roof-line of the house perfectly.
Everyone there is a pleasure to work with and the results show it.
JP
Professionalism and courtesy!
I will let you know in a little while
To do a complete and good faithful job. Just as you expect of me in the process.
Of the 4 estimates given, yours was the highest by at least twice the estimates of the others.
Yes. No one showed up for the appointment. I called near the end of the scheduled appointment window and was told the technician was in route. Heard nothing after that.