based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate your coming out to give an estimate on replacing a front porch post. We have, however, decided to use a different company. Your estimate was significantly higher priced in comparison to the others we received.
Thank you, we will be open to considering your company for any future projects.
I found another patio door option for our home that was thousands less that what your sales person offered us.
Your company has done a great job so far. Waiting to see what's next.
No sample of products to show to customer ( windows and screen)
You people are so high it is a wounder your still doing any work at all please do not email me again!!!!
price too high
price to high
This price was exponentially higher than any other quote, which seemed unreasonable to us. The overall impression was that we specifically were not given a fair cost for services, especially as compared to our neighbors. We never actually recieved the written quote from the representative that walk the property, we only recieved a verbal quote.
I was very clear on the timeframe I was looking to get repairs. I was told 6 weeks before start.
As well as your representative was extremely rude and disrespectful.
Free estimates
I have a simple project to refinish my front door. Every other contractor was able to provide a quote with a pic of the front door. This contractor insisted that you be present which I suspect is because they wanted to up sell me.
Price was very high.
The price
Nothing, just have to get a long list done.
No
I was told by the sales person the project would begin in August. Then the scheduling person sent an e-mail and stated the project would be done in October. Big discrepancy. Then I called for a clarification and there seems to be some confusion as to which market (Seattle VS Portland) is in charge of my project and I received no call back. I just want clarification.
Glen came out to review the scope of the project. He was thorough. I am waiting for the estimate.
Price to refinish floors was 3x other companies.
Prompt service! The project manager was polite and gave a fair estimate to repair the damage to my home.
I I believe the estimate for the job was priced way out of proportion!
Integrity
I've had sliding doors and windows installed before, have been a customer for many many years. So far love the quality and the service!
Didn't show for scheduled appointment
Bill Mitchell, who came out to give the estimate, was just perfect. He was on-time and totally professional. He took time to ask about our goals. He was careful to do a throrough survey and to evaluate our property. He discussed our options. He was excellent.
The office staff - who setup the initial appointment, were also very professional and efficient.
Broken schedule promises
I like that they are professional and that they handle everything
I wanted to have a 4×7 concrete pad repaired. It had a sizable hole in it that needed to be patched, a corner that had broken off repaired and the whole pad resurfaced. His quote was $1200 and I asked why it was so high? (4x higher than my other quotes) I was told by your estimator that you guarantee your work, the job was actually too small and the only way you would do it is to overcharge me for it. He told me that you only take on large jobs because you are such a big company and that I should look elsewhere. He said if I ever need future remodeling work done that I should call back. I will definitely not be doing that, and receiving an inflated quote by your big company.
Still have not received the quote.
Looking for an estimate of the rebuild before we commit to mitigation
I never received my quote.