based on 1594 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Estimate was good! Looking fwd to the work.
I never an estimate. No explanation.
Waiting for the estimate
Your pricing was too high for the project we had in mind. Your manager was excellent in his effort and in his presentation. He answered our questions and gave us the attention we needed. Unfortunately the cost was too high. I look forward to future interactions with your company. We have inside projects in the spring. Thanks Name removed. Phone number removed
no
Timely, courteous and affable. Suggestions and recommendations targeted. Explanation of your products and services spot on.
I thought the estimate, given the minor amount of work, was much too high.
I already answered this, yesterday.
We were very pleased with the price first of all, the representatives and the installers who were prompt and professional...great job.
Thanks
The estimator was very professional and respectful. However, the price is way out of our budget.
Way too expensive.
The estimate was wayyyy too high.
I made the appointment at 7:00pm because that was one of the time slots provided and my husband would be home by then. The tech came at 5:45pm. Which was over an hour early. I was still fixing dinner and tending to my children but went along because he was already at my house. This was our first time getting quotes and after telling the tech our ideas he basically dismissed them because of the price of the job. His only suggestion was if I wanted that much work done I needed a new house. His exact words!! I knew then that beltway builders wasn’t the right company for us. Customer service is important to me and so are first impressions.
They were prompt, courteous, and had a very good knowledge of what they were doing.
Never got a quote
Pricing seems fair, no high pressure sales
My appointment was yesterday, 10/7, at 1:30. The gentleman called me at 2:45 and said he’d be by soon. I asked him why he was so late and he said “they” double-booked him. I asked him why he didn’t call me to tell me that and we could have re-scheduled and he had no answer.
That sent a big, red flag up for me so I told him I was no longer interested in getting a bid from Beltway Builders.
The salesperson never contacted me after I sent him pictures of my gutters as he requested. Also he was supposed to call me Oct 1 at 9:00 am and he did not. Therefore I assumed that you did not need my business and signed a contract with someone else who kept their appointments and called me.
I didn't feel that I was given a thorough assessment of my needs and options. I was offered one type of window at the in person visit, but then learned via email that this was not available in the size I need so I was sent a price quote and pamphlet on the product that is available. I feel that if making a $60,000 purchase I should be provided with answers to questions that I don't even know I should ask since I know next to nothing about windows.
I was told nothing about product warranty , etc.
We are seeking someone to repair an existing door.
They gave a great quote and got info back to me in a timely matter. The personnel on the phone and the person who came out to take the measurements was very professional.
They gave a great presentation and were very friendly. I just couldn't afford your services. You guys do great work. Nothing bad to say about the company but y'all got bills to pay.
I look forward to having the job complete. I’ll provide feedback when that happens.
thanks.
I got a human voice not a recording and the estimater was scheduled in a timely manner
We had 4 quotes. Yours was over double the highest quote. Mike was friendly and knowledgeable. No complaints as far as personnel. Quote was just too high.
Dave was very professional and had great ideas for the work we need done. We are still awaiting estimates on the work and look forward to getting them soon.
We just have done the proposal at this time but even if we wait until spring (our choice - medical reasons), we definitely will be contacting Mike. Thank you!
I wanted a triple pane window but could only get a double. A double paned is Not the same as a triple pane.

We might need to downscale the windows the price is very high
Enjoyed the sales experience