based on 393 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When you are excited about a home project contractors usually have ideas and enthusiasm for your project. Instead it was a look around then a 70000 price estimate- more than doible than 4 other reputable contractors
I want to be clear before I start that your salesman, Gabriel, was professional and personable and knowledgeable. There are a handful of reasons why I do not want to contract with Bordner for this job and none of them really have to do with him.
1) I made an appointment, then was contacted within a couple hours to confirm my appointment and asked to call again. When I called back, the person who scheduled my appointment told me she wasn't able to confirm it, herself, and had to send me to the confirmation department. Due to a disconnect, I spent 5-10 minutes trying to get to your confirmation department on the same day I made my appointment. This was an unnecessary step that I found aggravating. This was a red flag for me.
2) When the gentleman arrived, we told him what we were looking to do and what our short and long term goals were. Currently our shower pan is broken, we need to fix it. Long term, we want to move some things around, do something that more closely resembles a bathroom remodel. The gentleman, rather than tell us Bordner wasn't a good fit because you don't do those kinds of remodels, proceeded to try to sell us a $13k "bandaid" for the shower pan problem.
3) No one wants death-by-powerpoint. After realizing he was going to charge us over ten grand to fix the problem we wanted to fix and not be able to meet our long term goals, we still were forced to sit through a presentation that felt like we were being sold a timeshare. I don't blame the salesman because I know that sort of thing is what he is trained to do by Bordner. He likely didn't have a choice. Not only that, but my experience with Bordner, as a whole, is that he likely has 0 flexibility to read the clients and tell whether or not a presentation is appropriate.
4) After the meeting, your representatives didn't even realize the salesman had already visited and I got emails asking to set up appointments with sales reps.
I was told not to complain unless I had a solution to offer, so here it is; As your prospective customer, I would have appreciated more honesty off the bat. If he knew he was going to charge me a bunch for a shower when all we wanted was to fix a small problem and then do a big bathroom remodel down the road, he should have been back on the road 15-20 minutes after he got here. I would have kept Bordner in mind for a future project if he had. Furthermore, the more you attempt to convince me that I'll be cheated elsewhere, the more I'm likely to believe you're going to give me a raw deal. Your presentation could have been condensed into a few phrases without losing the impact or credibility. Finally, your administrative team is disconnected and disjointed. Your efforts to have robust support has turned your company into a strange bureaucracy. Good on you for hiring more people, creating more jobs, but each member of your team can do both scheduling and confirmation and all of them should know when your sales reps have already made the visit.
Thank you for your time reading this. Believe it or not, I don't often write comments like this, but I felt the need to make my thoughts on my experience with you all known.
I will know more after I receive my estimate :)
The prices were extremely high.
The salesman was 2 hours late with no phone call to say why , Oh wait he did call after 2 hours to say he had been busy . Then gives 2 estimates over 35 thousand dollars for less than an acre of property . The vinyl fence was 45 thousand . Sorry not Sorry
pricing
No one ever showed up.
They missed last 2 appointments. First appointment was on 4/10/21 and someone came and said he did not except to be this big work and he can’t give the quote and told me someone from the office will call and reschedule and they did reschedule for 4/17/21 between 1-2:30 pm. And I also got a text stating someone will be coming between 1-2:30pm. But unfortunately the guy showed up at 12 pm without even informing me. I was not at home and told him I was expecting him at 1pm on my ring doorbell and I will be back soon. So I came home at 12:45 and texted him but he did not come or reply me back. This was my worst customer service ever
Have not yet received price quote for required work
Customer service. Daryl was very friendly!
We never received quote
I love the great service & honesty. Absolutely no high pressure. I trust you and know that you are giving me the best possible price, and you completely stand behind your work. I worked with you 20 yrs ago when we built our dream home in Wood Dale. The windows were absolutely the highlight of the home! HUGE project - (N. Side-front) - Double leaded glass front doors w/leaded glass sidelights & huge half round above w/leaded glass border; 8 dble. sets of crank out windows w/half rounds above on 1st & 2nd flr.; large oval Leaded glass above garage in Master Bath Closet; (E side) - 2 sets crank outs w/quarter rounds above-one on exch side of fireplace chimney, 2 octagon leaded glass crank outs located in 2 bathrooms - one upstairs 1 downstairs; 2 dbl. sets crank outs 1st & 2nd flr., w/elipticals; (Rear-South Side) - 2 sets French drs.side by side w/huge window grouping above (2 squares & 4 Qtr, Rounds) located in vaulted ceiling Fam. Rm; 1 set French Drs. w/side lights & Elliptical in Dinette; 4 sets of dble. crank outs-1 w/half rnd,1w/eliptic;(W. Side)-HUGE Oval Leaded Glass in Master Bath. The Anderson Hardware on all windows were pristine! It was such a pleasant experience working with you especially because of all the help and guidance you gladly gave me. God bless you! Helen Kaye Steiner
Did not use the service
I understand that due to the pandemic, prices of lumber changed. However, I wasn't expecting that the price doubled. My neighbor last year had their deck built for half the price that we are quoted.
We like the idea and design, but the price is way out of our price range.
Your quote was way higher than anyone else: over $1000 more than the next and double the lowest (I received four quotes). Also, I was informed that you use standard, pre-assembled, fence segments so they wouldn't fit what I wanted very well.
Dennis was excellent and very professional.
I appreciate his professionalism.
I still haven’t received the quote that was promised to me last week
Price was ridiculous and the salesman was not even there for 5 minutes to go over specifics . Terrible service .
It is a bit out of my price range. Need to wait and save money.
The knowledge, expertise, & demeanor of your agent, Dave
Patricia who came out for estimate was very knowledgeable, friendly,fair price
You stand behind your product and if there are issues or dissatisfaction you will do what needs to be done to make sure your customerissatisfied.
Horribly over priced! Sales men told me i would have to pull permit. If he had to do it there would be a $ 1500 permit fee i would have to pay the company and would add to contract. Thar was the first thing he started with. Not a good start!
Terms of financing were not delivered as discussed.
Pricing was too high
Detailed project report.
Your pricing and the way you do business. I felt like I was buying a used car with tge games you play.
Excellent explanations and ease of customizing our tub to shower conversion. Raymond A. is terrific.
Just waiting for some roof pricing to see if I have enough funds left for new gutters
Cost. Woodland's quote was 20-25% higher than a comparable estimate from Renewal by Andersen.