- Phone: 604.228.4357
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based on 2076 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly employees Laurel, Fanny and John come to mind.
Great workers and always informed of schedule changes
Schedule changes.
THE people that come to me.
Josie
Kind, Capable, reliable, responsive and CONSISTENT home support workers has been critical to safe and quality care. Truly supportive.
Care people are sent out with no idea of client requirements (one exception is Christine jensen
Charisse was awesome - competent, helpful, friendly, and she even spoke French which was a bonus!!
I think your service is very good and almost all of your staff are amazing. The reason for an 8 is that some of your staff seem to have not been screened too well. Also a 9 or a 10 is perfect and nothing is perfect.
I am really grateful that you guys exist.
The nurse is very helpful, efficient, friendly, and helps me with the Baxter supplies.
My “nurse next door” is incredibly helpful, reliable, capable, and kind. She helps with food prep, showering, doing laundry, and changing sheets on the bed. She’ll do whatever needs to be done, quickly and efficiently, and she is very good company.
The staff is always cheerful and very helpful. They take time to make sure you are doing ok and are setup properly.
My sister’s helper.
Very friendly and thoughtful
I get professional advise every time I ask them a guestipm regarding my wife's health.
Hope one nurse works from Monday to Friday for me .
Cost and communication.
The CM, Laurel's prompt, efficient and caring support, communication and scheduling is always exemplary.........as are the schedulers!
AND, the main reason I would recommend NND services is the professional, competent and personalized care the caregivers provide; truly EVERY SINGLE person I have had provide care has been yes, again, exemplary; so grateful to you all!
Jacquie
The caregivers are top-notch. We needed very prompt start-up of service and that was provided. My mom absolutely thrived under their care...even though she was going tough a difficult time. Thank you!
Time management.
Willingness to do all that is asked.
Approachable.
Caring.
The number of changes in ownership is very unsettling. A promised phonecall hasn't happened. Care aides have not changed fortunately. Management doesn't seem to care the same as their staff
everyone seems very compassionate
The people are very nice and thoughtful.
Helpful and kind staff
She’s on time and friendly
Our dear girl Verna Constantino is excellent and most informative on setting up my husbands cycler. She is very careful & constantly checks my husband for swelling etc.
It has been one less stress level having these excellent trained gals give care!
Jen Young who is on leave at present was also excellent.
Both of these gals would be excellent at training employees on the cycler & all that goes with care of patient.
Some are not as well trained as Verna and Jenn.
It is so important to have confidence and trust in who is giving client care.
Thank You
Great service. Nice staff.
Good - arrived on time to pick me up at VGH and found me in the hospital despite somewhat imprecise directions. Drove me home safely. Personable and friendly.
Poor - stood and walked at less than 2 m from me. In the car, I had to sit in the front seat, again too close for my Covid-era comfort.
Price - price is very high for the requirements, but I do understand the need for a 3-hour minimum for your operation to survive and attract employees.
Great people, great service, very responsive. Thank you!
I had 6 different caretakers over approximately 3 days/each for an 8 hour period and only one had any household work skills required to prepare your advertised 'light housekeeping' or 'light meal preparation'. For example: 1) None could cook an egg for breakfast, and one caregiver needed my help to toast bread in a very simple toaster. 2) Two were terrified when a wind rattled my windows, and kept asking me what they should do in the middle of the night.
3) Of the two in #2, one unplugged all the lamps and my modem from their sockets and failed to tell me or the next caregiver. Consequently nobody had internet or cell phone until noon the next day until I figured it out. 4) The second of the two in #2, complained many times that she was cold, and didn't have the sense to use the throw available to her. Instead, she turned the heat up to 30, and never turned it back down when she left. 5) both of the same two disappeared as fast as they could, after asking me if they could do anything, which made it almost impossible to ask without shouting. It did seem that neither wanted a request from the person they were caregiving for.
All 4 of the other caregivers were pleasant, as helpful as they knew how to be, and one of them was exceptional.
May I suggest: 1) a simple skills workshop to train new staff on the use of North American kitchens; 2) some training on cooking simple light meals for clients; 3) better training, especially in anticipating and listening to clients needs, before you send them out to homes for 3-8 hrs. Clients in pain and unable to walk, need much better care than I received over my 3 days of post-op care from Nurses Next Door.