Customer Testimonials

Great customer service. Always knowable and friendly staff.

I had a thorough consultation with a technician prior to making a decision on how to handle my bike issues and everything was explained clearly and in detail. I was given different options with the positives and negatives about all options.
My bike was returned to me in excellent condition.
Great service.

You staff was so very helpful in helping me send a bike to my granddaughter across the country.

Friendly customer service

Very helpful service. Got lucky in that my issue was resolved quickly. I like the service / loaner policy. Store itself looks well stocked. Staff is knowledgeable and willing to help. While I miss the old owners, give this new staff a try!

Excellent service and turnaround time!

staff very helpful

I took my Trek Slash bike there for service, and I am very satisfied. The staff are very reliable and professional.

Great store. Very helpful staff. Not pushy and very knowledgeable.

Service is excellent.

they were very good

The people working that day were so helfpul. It was nearing end of day, and I came in with a request to service bike tires. They first tried to reseat the tire and were able to improve, but recommended if I rode the tires and still felt the same tirewall bump out issue, recommend replacing them. I ended up going with new tires and tubes as the cost was reasonable, and they worked it in right there and was out the door in about 15-20 minutes. I appreciated the patience and service I was given and ultimately felt good about my decision to just get new tires. They're on my bike now and am looking forward to the next ride.

The customer service was exceptional. Kirk in sales went out of his way to help me select the right bike and made sure it fit correctly. Then he encouraged me to take a thorough test ride before making my purchase…Thank you!

Great service!

Great customer service. Never get disappointed visiting there

I love my bike!!

Very open, and patient in answering all my questions

Shoes

Quality of bikes, reputation, trade in rir kid's bike program. Friendly and knowledge sales staff.

The service is very good and the persons who work there are very knowledgeable and friendly.

Incredibly helpful staff! great vibe in the shop, such positive energy.

Friendly staff. Quick service. Clean store. Good pricing.

Many items on display, good customer service, well organized store

Kirk at Villa Park Trek was AMAZING! Great customer service, attention to detail, courteous and professional.

Clear diagnosis and friendly techs!!

Great service

Came in too get more info on my front shocks, the team helped me with all my questions, and gave me pointers on some local riding pages. My new hometown Trek store! :)

Best bike shop around. Highest quality products, and super responsive service.

The staff is extremely helpful and efficient excellent service. Very friendly

Nice service people.