Customer Testimonials

Personal attention by all staff especially Kirk, Russ, and Ethan.

The team at Trek did a great job in providing information and recommendations on the maintenance of my bike. Very happy with the service.

The store layout allows you to see any bikes or accessories you may be looking for without asking for assistance. If you do need assistance the store personnel are quick to help with any questions you may have.

Everyone is super knowledgeable and nice! Not all Trek stores are created equal, I had one bike tuned up at Downers Grove store and one at Villa Park and Villa Park was far better, topped off the tires, adjusted the brakes and installed a light for me. Went over the bike with me again before I left, will be going back again for all my riding needs.

Nice winter discount on service. Kirk did a very thorough look at my bike when I dropped it off and the work was done exactly when he said it would be.

Fast turn around and good communication for what was needed.

Excellent service! Very professional, and friendly. Pleasure to work with. Ethan and Kirk time to explain what is needed and why. They try to get your bike back to you as soon as possible.

Specialty the Bicycles snd services are very profesional,.

Brought my bike in for a tune up. Everything was clearly explained concerning what work would be done. The price was fair. The bike looks great, very clean. Looking forward to that first ride!

The staff was informative and detailed in explaining to me what was going to be done with my bike.

Fast amd friendly! I am happy Trek is right in my neighborhood! Thank you Kirk he is the best!

The service is amazing. The staff is very knowledgeable, ultimate professionals actually.
They took the time to really understand my personal needs and then worked creatively to problem solve.

Amazing service, quick turnaround time, 100% would recommend

Friendly and helpful staff

We bought our 3rd bike from your store and Ethan was our sales person. He is very knowledgeable and a pleasure to do business with. Thanks!

Very knowledgeable and easy to work with.

Excellent customer service and attractive store. Good location, and parking.

They knew what the issue was, ordered the parts and fixed my brake lever within the timeframe they stated. Very knowledgeable and welcoming. Will surely come back if I have any future issues.

Great SERVICE!!

Everyone was very helpful in explaining what needed to be done and was willing to answer any questions I had when I dropped my bike off.

Ethan was very helpful and responsive in relation to my recent bike purchase. He is very knowledgeable and professional in his dealings.

Professional and very good quality

As always, I was impressed with the service and friendliness of the employees. Since the change of ownership, nothing has changed with the usual excellent workmanship.

Excellent customer service

Overall, I like the Trek product. The person who assisted me was very knowledgeable, took the time to find out what type of riding I would like to do, and was very engaging and enthusiastic about bicycling.

Very high quality products that make bicycling enjoyable. The staff at this store is knowledgeable
and friendly.

Very accommodating

The customer service was top notch! Very informative walked my son through the process of what bicycle would be best for him. I would recommend this location to anyone looking for quality bicycle.

Ross the mechanic has always done a great job on my bike

I brought my bike in for a clean-up. I can’t ride my bike in the ice……I don’t know how it rides, but it looks clean and ready to roll. Employees were friendly and knowledgable.