Customer Testimonials

Friendly

Great service

Consistent service!

Fantastic fast service. Would highly recommend

Repair shop very attentive and creative with solutions.

THEY FIXED MY BIKKE. SERVICE WAS GREAT. WILL BE BACK THANKS

Your services department here at the villa park trek are awesome 👌 they know there stuff and are very friendly.... let all my cycling friends to go here

The atmosphere at this Trek location, Villa Park, IL, is one of calm professionalism. This was our 2nd visit within a few months. Each time, we were made to feel welcomed with the focus on getting my bike repaired and back in service. Our wait time was minimal, which was amazing and the efficiency with which JaE repaired my flat tire, plus lubricated my bike chain and gave it quick all over check, was amazing. Kirk was kind enough to let us know about tune up specials available and also put us on their email list. This was an excellent experience all around. Two really nice guys that love their craft enough that it absolutely shows. Thank you so much.

I really enjoy your staff and their professionalism

Personal service that was fast and fair.

Amazing Help!

Very friendly and professional

Excellent product and customer service. Scott was very helpful.

The friendly knowledgable staff. The clean store. Trustworthy service!

Quick and efficient service

Friendly staff, very knowledgeable, easy to work with! Thanks!

Kirk and Basil were fantastic! Very friendly, personable, and knowledgeable. I was there with a flat tire. They inspected it, showed me the puncture and replaced the tube right away. When I asked a question about the chain, they removed it, cleaned it, lubed it and placed it back on. They are always looking to do whatever they can. They ensure my bike is in top riding condition. It is always a pleasure to bring my bike here.
Trek is lucky to have them representing their company.

Kirk and Scott were so amazing to work with. We’re a family that bought 3 bikes. I cannot say enough great things about all the extra wonderful little touches that made our experience fantastic.
We rode our bikes back home and Scott even helped myself and my kids cross St. Charles safely in order to get us on the bike path. Thank you!

Went in to get a new Inner Tube and Tire for my bike and was helped immediately. The associate showed me a suitable replacement and changed it right on the spot. He filled it with air to the proper level. Done. 10 minutes.
That is what I call real fast service.

Had my bike the next day

Dropped everything and did a tire repair while I waited. 10 minutes

Friendly, knowledgeable staff. Ease to bring my bike thru the service door.

Very well personalized, and receptive to what I was looking for. Thanks!

Service is very affordable , and staff are extremely helpful and kind.

Replaced a bent wheel while I waited. It was awesome!

Staff very friendly and take the time to answer questions about the products.

The person we talked to was very knowledgeable and helpful.

Helpful, friendly and informative

Great fast and good service. Explain what had to be one

Great communication