Customer Testimonials

Excellent customer service!!!!!!!

Great service!
The employees were all very informative and polite. Not pushy in any way but offered good reason to step up from my 15 year old bike!
I was able to test drive two bikes and am happy with the one I chose

The staff were very knowledgeable, friendly, and willing to help.

Friendly neighborhood services prices are good

Ken is super helpful. Low pressure on sales, but informed on Trek options in the store. He made the sale for me. Great manager of the store!

Customer service is still important at this location. After J and R Cycle retired and Trek took over the location I find several of the same employees there ready to answer my questions and do a quick tweak on my bike if needed. I don't shop for deals or lower rates when it comes to servicing my bike as I trust they are not trying to take advantage of me. I wasn't sure how long a tire would last as it had a small slice. They suggested replacing it and would do it immediately if I wanted. I did not have my credit card with me and told them I would be back. They offered to bill me instead but I opted to return. My only wish is that they had more women's gear though that probably isn't a big seller for Trek

They were fast and efficient, they let me know what needed to be done and got me a temporary fix to ensure the ride we had planned was able to go ahead.

Great service once again. Despite the fact that you are not close to home, I will be coming back for years to come.

Individual salesperson attention (Ethan) to my granddaughter was appreciated and appropriate.

I always find the service to be excellent with prompt and expert attention to my bike. Great inventory, too!

Quick turnaround on service; good communications on steps / expectations

Very friendly and was in and out in ten minutes when I had a flat fixed

Customer service is excellent

Good service and nice staff!

Very helpful staff. Nice store.

great fast repair , sales person very knowledgeable. thank you

Professional and friendly.

This is my first experience with the Villa Park bike shop since J&R sold the business and it became Trek of Villa Park. I was very pleasantly surprised by the staff there, both former J&R employees in the sales department, and Kirk the new Service Manager. Kirk was extremely knowledgeable, fast, thorough, and attentive to providing great service at very reasonable prices. After such good service on my mountain bike, I brought my road bike in for Kirk to advise me on when I went to pick up the mountain bike, and Kirk immediately identified a safety problem with my settings on my handlebar stem. He had the proper new stem installed in just one day, despite the need due to design of old stem, to remove padded wrap, shifter, and brake from one end to get old stem off. Now I can ride much more comfortably as a senior, without the headaches and diminished joy of riding which were due to low handlebar and high seat settings straining both my neck and eyes. Thank you Kirk! Great job and I look forward to a long relationship with my local bike shop and the staff taking care of my cycling needs! Name removed :)

The staff is very knowledgeable and helpful.

the mechanics at this store are the best and they dont give up untill the problem is found and solved ill keep saying that this and another store are the only ones ive found that make my bike feel like new no problems after words lol

Took care we me right on the spot.

The staff at Winfield where I purchased my bike and the staff at Villa Park where I had the bike outfitted were highly knowledgeable about their products. The shops were clean and well organized with a generally friendly atmosphere. The saleswoman at Winfield showed me how to properly mount a tall e-bike and gave me plenty of opportunity to test ride it. In Villa Park once the fenders and lights came in, it took less than a day to have them installed. Same with the rack when it came in. Everything was installed well and solid.

Workers are very knowledgeable and are more helpful and pleasant than almost any other store of any type!

Very nice to work with. Tune up on bike was good experience, right on time for completion given.

Super fast service and easy to deal with

the guys have done a great job recommending solutions and providing quick, transparent/affordable service

Excellent customer service. Quick turnaround on repairs.

I found the staff to be informative and friendly. I liked that they took the time to explain some of the functions of my bike and the price for the repair was very reasonable. I will definitely be back as I need things in the future.

Service is professional and courteous.
I many need to bring my Pinarello for some service

Very knowledgeable and amiable staff and owners.