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Customer Testimonials
You honored warranties without objection
Clean shop, professional staff, knowledgeable staff (Ken was fantastic!!)
Repair team was very helpful and explained what they were doing
Great customer services. Purchased a new bike for my teen son for his birthday. The experience was easy and was son loves his new Trek bike.
just talking to the staff is always fun to do welcoming ftmp
We just purchased our 6th bike from J & R cycle. This one was for our six year old…J & R always sizes our kids just right so that they grow into the bike and it lasts them for a long time. The customer service is stellar, and they made our daughter feel quite special while picking out the perfect bike. We always look forward to visiting their store, and always walk away feeling confident in our purchase. We highly recommend J & R cycle!
Excellent customer service!! Been coming to this store for years and will continue to only go to the Villa Park store.
Professional and fair pricing. Bike repairs were completed by when promised.
Provided great service!
More than pleased with the new owners.
Friendly staff, very knowledgeable. Helped me pick out a new bike.
We had a good experience and Ethan was very helpful.
Team was able to work with us to get the bike, color and size that my son wanted.
All good
i ride an electric bent you helped with some problems like I had. Wish you sold and serviced
BikeRike and Bosch E components.
Fast, Great, Friendly Service
The guys there were great!
High quality and responsive. Kirk always kept me informed.
Very friendly, helpful, and knowledgeable service. Did not rush me. Was patient with my questions. Gave me space and time to make a decision. Great experience. And loving my new bike.
Knowledgeable, helpful
Excellent customer service! I haven’t bought a bike in 20 years and I am happy I went here. Ethan listened to what I was looking for and how I was going to use it. His recommendation was perfect and I look forward to enjoying my new Trek for many years.
Friendly, polite, quick, knowledgeable. Thank you!
Excellent products and service. Ethan was very helpful and knowledgeable which allowed me to select the perfect bike for me.
It was a great experience buying my bike on there, the guy was really nice, no pressure, only explained me all about their products
Service manager went above and beyond to address issues with my previous tune up and get me back on my bike within a few hours.
Very professional. Efficient. Friendly, knowledgeable.
courteous
explain everything
did the job as scheduled
pleasant
Consistency. Knowledgeable. Fair
Everyone friendly, knowledgeable and willing to answer all questions
Kirk and service team was great and well informed. Advice was great and spot on.
Took a couple of weeks! ARGHH ?/ But just got the bike back and it's like new.
Ready for the season. Nice to know we have a quality wrench to keep our bike in servcie.
Thank You
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