Customer Testimonials

Outstanding service. Kirk quickly assisted me when I experienced a rear tire flat.On the following day, I was riding my bike and noticed gears were not changing as well as it prior to my tire change.Kirk quickly assisted me even prior to the business opening.

I greatly appreciate this kind of service. I’m a lifelong Trek biker. I purchasedmy first track bike back in 1991. I’m happy to have this new Trek store and service center in DuPage County.

I have told my fellow bike riders

Many thanks,
First name removed

Ethan was extremely helpful. Educational salesman without pushing product.

Quality

Very nice staff made buying my kiddo
Her first bike a breeze

The mechanics make the shop what it is. My
time up came out fantastic! Ross the mechanic is the man!

Always great sevice!

Quick and friendly service.

Sales personnel are very knowledgeable in their trade. Also they are well versed in equipment that will make your ride even more enjoyable! I worked at a sportshop so yes very good service and professional as well. Thank You.J.V.

It was a great experience. No fuss, easy, great customer service

I bought a bicycle for my son's birthday. The people helping were very kind and professional. I was asked information regarding my son and from there, he gave me suggestions. They gave me enough information to make the best choice in purchasing the bike. I felt comfortable, and without pressure. It felt genuine. I will definitely come back to this store and recommend it to friends and family.

Friendly and informative.

Simple tire fix but I would recommend this shop to anyone.

My rear brakes needed repair. I brought my bike in to Trek, and Kirk knew exactly what needed to be done. He was able to replace my brakes under warranty. He thought it would take five days, and he got it done the very next day! He explained everything to me thoroughly so that I could understand. I would totally recommend this shop to everyone! They are friendly, knowledgeable, and work for the customer.

It was all very well explained before any work was done.

Great products and top notch service

Flat tire fixed before I chose new gloves. Efficient

Thank for fixing my bike . I will recommend others your service was great, from beginning to end 🤗

Got greeted right away by a technician about potential repairs, he talked over the concerns I had and ended up getting the bike fixed within hours and I had an idea for the timeframe for the more involved repairs that wouldn't yet be a concern.

Also got help getting a new helmet. Great service, thank you.

Great selection of Trek bikes and extremely friendly and helpful staff!

great service!

I’m kind of a bike nerd. So, everything

Good helpful people

Ethan at your Villa Park (IL) store was incredibly helpful and patient and I love my new Trek Domane bike!

First name removed

Great service. Bikes look amazing

Friendly staff and great bike technicians.

I'm just very glad to have a quality local establishment I can support.

I really appreciated the attention and advice I got once I walked in. Great selection And great staff.

Great customer service at the villa park store. Bicycle rides effortlessly

Great selection and very friendly and helpful staff!

Great friendly service with a great spring tune-up to my bike!