based on 177 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Personal care
The coaches are amazing and our dog LOVES it there!
How wonderful the people are, they really care
The staff cannot be beat. They care and love on my difficult pup, and I feel confident leaving him in their care.
I love Dogtopia! Our little dog loves it here and it's so great to get home out socializing with other dogs and people! Thank you so much for providing a safe, fun space for our little guy!
Staff somehow thought our dog ran out of food, and then sent some of his food home. But otherwise I think TJ wa well taken care of. He came home “dog tired”.
The staff was very friendly and they definitely took great care of my dog. I received communication about how he was doing daily and that was much appreciated. I was delayed coming to pick him up due to business travel issues and they were understanding and empathetic. I will be bringing him back if my job requires me to travel again. They truly are a great caring team.
Friendly, accommodating, my dog looks happy!
The team rocks
The staff are great and very patient with the animals.
We love Dogtopia! All of the employees are friendly and caring. Our puppy loves seeing all of his friends!
All the staff have always treated our little one Andre’. With care, concern and love for over the past year at Madison west Dogtopia. We believe Andre’ feels it is his home away from home to see, and play with all his furry, and human friends. Thanks again for taking such good care of Andre’!
Everything.
Friendly staff, Webcams, clean facility, availability of appointments
Super friendly and professional staff, clean environment, and Bluey loves staying there! You guys really love dogs and it shows!!
Everyone is so very friendly and consistently greets our dog by name. They are patient with questions about how he did that day, or whenever I call while he is there, they offer reassurances and information. I couldn't be more pleased with their services. Plus, my dog absolutely LOVES to go there! We call it his "school."He literally jumps out of bed in the morning whenever we ask or tell him it's time to go to school.
The staff
I signed up for two day week daycare at a certain price and now after three visits I’m being charged a daily price. So right now you owe me $21 and I can’t seem to figure out how to get the billing fixed.
My dog has a great time there. She loves going. The staff is amazing. They are caring and knowledgeable. I highly recommend this doggie daycare.
My dog seemed to really enjoy being there, and I liked that she got to play with other dogs
Good Service, organized and staff are very helpful and friendly
Teddy would like to be dog of the week
Reliability
Everything!
Dogtopia is convenient, safe and a very clean place. The staff is wonderful and Mocha likes the staff .
Excellent work, Josey looks great and smells great!
Thanks,
First name removed
All of them! And, the staff is thoughtful, well organized, efficient, friendly and seems to embrace their jobs and like the beasties!
The only drawback with the services is no company opportunity/option for beasties to be walked outside during overnight stays of 2 plus nights.
Thank you!
Just not for me or my dog. I also didn't like being charged for something I didn't sign up for!
So friendly and kind to the dogs! Immediately you feel super welcome and I love being able to peak in on the cameras to see all the dogs playing, such a serotonin lift 😀
The hours, the staff, the easy dropoff/pickup, and the fact that my dog loves it and comes home tired.