based on 85 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome services
Great staff and our dogs love it!
The staff are excited to see my pet!! They are always ready to answer questions or proactive advice!
I also enjoy the ease of scheduling!
We love sending tank to daycare. The staff is always looking out for him and he develops so much as a dog there with social skills. This has been great with socializing him and keeping him active and healthy.
I really appreciate how attentive and caring your staff is. I feel confident leaving my dog here because I know she is safe, well-supervised, and genuinely cared for. It’s clear you treat the dogs like family.
Dogtopia has been a great place for Hector to “Go to work”. I trust the staff with my best friend.
Excellent.
My pup loves going. The staff are great, they know his name and his quirks. I love watching him on their webcam. He’s always playing and smiling. I totally recommend them!!!!
Our dog is always so happy to go and is much calmer at the end of the day.
Friendly staff
Sandy seems to come home in good shape and spirits. Nice employees working with the dogs. Facility is clean.
Everything
We have grown to love many of the staff at Dogtopia of New Rochelle over the last few years! To have a such a high level of comfort leaving our pups in great care, is priceless. They have made it easy to communicate with them and we appreciate the flexibility to accomodate Sky and Zuko and our family's needs. Pricing continues to be a challenge for us as both dogs are always charged full prices. After being loyal customers for so long, it would be nice to be offered a sibling discount. Also, we've always been charge for 2 suite boardings, even though both dogs share 1 suite for overnights. We would appreciate better video capabilities as it often doesn't work/connect, or the stream glitches. We would love to work with you to find ideal pricing models. In all transparency, we are looking at other alternatives that are not as expensive when we are gone more than 2 nights. Kindly find a great groomer soon. And, pay your staff well, they deserve it!
I love that when we walk through the door - Blooper is the star, I’m just the guy holding the leash. Blooper loves Dogtopia - he arrives happy and leaves happy (and tired). Team members Myia and Blanca make it easy to leave with confidence!
Your employees have very composite skills. Here is an example; on Saturday, May 2nd. When I went in to pick up Mai Li, around 3 PM, the young lady had Mai in the office and was about to take her to my car, another customer was coming in the door with a Deer Hound. Your young lady in an instant put Mai in a room and within moments the other customer handed off their dog and your young lady got Mei out and into my car in a flash. Smiling and very polite the entire time.
I was impressed with her natural instinct. When I pick Mai up, you are already prepared for me and have called to have Mei brought out and they put her in my car. They also make the next Saturday appointment for me. Supper organized and always pleasant.
everyone was friendly and my Dakota just loved going there. I feel good about leaving him there and love the fact that they have webcams that I can log into to see my baby.
How much everyone cares about my dog
Everyone is welcoming and kind.
Everyone there is so nice and they care for every single dog! They interact with the dogs and I never have to worry about my pup!!
The staff truly cares about my dog. And they are very organized and have a straightforward protocol to ensure the dogs’ well-being and safety.
The staff we have interacted with are all friendly and seem to really enjoy the dogs in their care.
Everything that it has to offer I love all accomodations and training I like how the whole staff is very professional and friendly when it comes to the dogs and clients there always checking in with me to see what my puppy needs for that accomodations they offered I would recommend dog topia to every dog owner that needs a day care, spa, or training, and boarding.
The staff is caring and professional. They take good care of our Siberian Husky.
Updated and clean amenities, shuttle services, helpful staff.
The staff at T&C Dogtopia is outstanding. I have used another site. Emma and her staff are exceptional in my experience with multiple Kennels over the years.
Charlie’s favorite place! Employees are all so nice.
Very happy with the facility and staff there. I just think signing up for things (boarding, for example) could be a little smoother. For example, I had sent through our dogs Vaxx records last year but when I logged into my account to reserve a space for our dog to board, there were no records shown. Then I had to email them to ask what was going on and didn't hear back. So then I called and left a message and no one replied. I called again a few days later and finally got someone on the phone and they went into my account (on their end) and saw the correct vaxx records there.
So, the system isn't the smoothest. But the staff and facilities are great!
Clean, safe play space for my dog. The staff is great and very attentive to the dogs.
It's very comforting to know you can just log in to view the camera feed to see what your best friend is doing during their time there.
Very friendly and my dog enjoys himself
Everyone is so friendly and loves my dog!