based on 312 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Attentive and caring staff.
My mini-goldendoodle just loves Dogtopia! It gives he the chance to socialize with other pups as well as the coaches. While she is mostly an observer (not so much a player), the mental stimulation is really good for her. Thank you for bringing Dogtopia to Harford County!
Kindness and understanding:)
The staff is so attentive and friendly to my baby. He really loves going in and seeing his friends. Also I feel like they take into account any feedback you have about what my fur baby needs and that is appreciated.
Our dogs enjoy going to Dogtopia.
I have visited several Dogtopia franchisees, and it felt like a trusted branch. So when we moved to the area, I immediately looked up Dogtopia. However, my experience made me want to explore other options for my dogs because they heavily pushed subscriptions. It became very uncomfortable to pick up my dog because I knew they'd ask about weekly subscriptions and similar things. I explained several times that my dog is used to daycare and we don’t always need it; it’s more as needed. Despite that, they constantly pressured me to buy and set up services so they could get to know the place and see if my dogs would enjoy being there. It got to the point where it made me uncomfortable, so we decided to go elsewhere.
You seem to really enjoy the dogs. It’s easy to set up day care and overnights
Attentive care when dogs are there. Staff is always friendly during drop off/pick up and shows they really care by making sure they have all necessary information (especially for longer stays). The special days on the calendar are also a plus.
This is my digs favorite place to be. The people are fantastic!
Friendly and caring staff, happy dogs
live webcam feature
constructive feedback from staff
my dog likes to go there and is tired when she gets home
The staff has all changed due to your new management. one of the new people kissed my dog on the head thats awkward. the cameras are never turned on after 2PM. no fun activities for the dogs
Very welcoming and friendly environment.
Caring people and my dog have opened up to being there
My dog loves all the staff members. They are all very kind and she gets plenty of exercise.
Friendly Staff. Stella really enjoys going to Dogtopia!
We feel very good about leaving our dog in your care if we need to go out of town. It's very nice that we can check on them by calling or viewing the webcams.
The live cameras and wide range of pickup and drop off times
Employees are very pleasant and service provided is extremely helpful
The staff all know my dog, even though we are only an occasional user of their services.
They take great care of my dog and she loves going there to play and get her nails done.
Friendly staff, accommodating to my needs for our dog, great grooming
The staff are great and know all of the dogs really well. They're great to communicate everything happening at dogtopia and with my dog.
We have used multiple daycares/boarding kennels in the area and Dogtopia is by far our favorite! The people are nice, the price is reasonable, our pup is staying active, and the webcams are great for checking in. I love the add on activities and love that they go to a good cause. My only complaint is that it would be nice if the dogs got a little more outside time - I see the outside webcam, but yet to ever see a dog out there. Overall though, we are very happy!
All the coaches are so friendly and kind to my pup. They have many fun days for the dogs and special treat days. They offer spa service so I can drop her off for a day of play and have her nails trimmed. This week she participated in back-to-school pics and enjoyed a fun treat day like Waffle Wednesdays or Meatball Mondays. Additionally, they offer options for lunch like a Salomon bowls.
There are cameras so you can check on your pup throughout the day.
Everyone is so friendly and my dog can’t wait to go!!!!
Staff is very friendly, easy to reach, good communication. Always looks clean. My dog loves it. Love the cameras. The only change I would suggest is allowing reusable Tupperware for packing dog lunches instead of plastic bags that get wasted.
Always friendly, pups are all happy to be there.
Great service.
Convenient, great hours, and friendly staff. My dog, Charli, loves getting into the car and going to Dogtopia which means she feels very safe and must enjoy it.
Friendly staff. Cleanliness of facility.