Customer Testimonials

I am a new customer. All is good.

Downeast offers timely delivery and responds well in emergencies.

heat !

Efficient and reasonably priced.

The service

In August 2023 we had a furnace issue & called for service. Your repairman came out & repaired the problem right away.

Customer service is very friendly and helpful.

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We never have to worry about our propane tank going empty. Down East is always there!

Very dependable fuel and PP delivery with convenience of automatic payment Techs very competent and very personable.

You deliver it, I burn it then I pay for it.
Very simple

I am impressed by the processing of my request for a new line that serviced my new back up generator. First, the team of installers appeared on the morning of the day we agreed up despite the pouring rain.
They were very professional and thorough and they installed the line, connected the gas line to my back up generator and it was done within two hours. They had given me an estimate prior to the day and the actual cost was spot on.
I am delighted with the work, the professionalism and the thoroughness of the work that was done, They were informed and got the job done!
When my electrician came later in the week to go through the operations of the back up with me, he was very happy with the connection work done. Everything performed well during the dry run with him and I was even more pleased that I could rely on you folks for quality work.
Thank you ! Now, I am ready for power outages like I had not been before!!!
Marianna Casagranda

Have always had a pleasant experience when I need to call in.

My propane needs are taken care of automatically. I don’t have to keep checking to see when to call. I like getting the email that tells me it’s been filled, and the bill is emailed to me. And then my credit card is automatically charged. We travel a lot so I have no worries about my propane needs with Downeast Energy.

I feel great loyalty to Downeast energy. I have been a consistent customer for 20 years as of next month. I appreciate this company for friendly, excellent service such as many visits to service and fix my furnace, prompt oil delivery, and maybe most of all, the soft touch when it comes to taking some extra time to pay for delivered oil. 90% of the time I pay the balance in full before the due date of the first bill, but there have been a few times over the years when I had to pay incrementally over 3 or 4 paychecks to pay off the balance; I was never hassled, and the late fees were surprisingly low. At those tougher times is when my loyalty to Downeast Energy was cemented. Thank you.

Reliable and prompt customer service.

Customer Service is always very nice.

I like having great turn-around time when I call for propane and the ease of paying online, but the price of propane for a small amount is outrageous!!! Just because I use a little amount from May to October, I shouldn't be charged such a higher price per gallon - plus all those extra charges. Is this a Maine thing???

I like the budget payment that automaticly takes a monthly payment during the heating season from my checking account'

You were very prompt on delivery, all I could ask for thank

Regular deliveries, ability to buy one year service at a time.

Timely, courteous delivery and customer service.

You were very accommodating when I needed to add propane boiler to my 4 unit.

The staff was very pleasant and they did a great job. We are very pleased with their work ethic.
Thank you!

I’m on automatic refill, you folks are timely, I like that.

Very pleased with the recent oil delivery

So far, so good. Things arrived on scheduled delivery times. Workers helpful and informative.

Thank you.

Down east energy has been very businesslike when answering the phone with my questions service has been prompt and I've had no problems dealing with Downey's energy I appreciate working with them and getting oil from them in the Portland area thank you

I need a site review for propane tanks to serve new standby generator. Not sure if I have a firm date. CascoBay intends to install generator on September 16. Please confirm site visit as soon as possible. Respond to this email or landline phonePhone number removed775. CellPhone number removed840. Name removed, 1 Sylvan Lane, Cumberland Foreside, Maine

quick service