Customer Testimonials

Good products and friendly and knowledgeable staffs.

The crew in the store was very friendly and helpful, plus the store was very clean and well arranged.

I popped in to have y'all look at an issue with my tire. The team addressed it quickly and even did a few extra repairs while I was waiting. They were great.

The Alamo Height Trek store is and has always been the friendliest and most inviting location.
Their staff is attentive, knowledgeable, and very courteous. They always go out of their way to help me find what I wanted and what i may need for any occasion.
Tim has helped me more than a few times and is always super helpful. If ever I need anything, I know I can count on him to be honest and to point me in the right direction.

Great team all around and super helpful! We've bought all of our bikes there and they take care of us anytime we have an issue whether its a chain coming off or just filling up our tires.

Friendliness, attention to detail, and professionalism seem to be hallmarks of the shop and its highly trained technicians! We thoroughly enjoyed having our Dutch style cargo bike put together there and delivered to our home! What a great job they did! We could not have asked for a better experience! Do not hesitate to check out this shop and avail yourselves of their expertise!

Liz from Spokane
(visiting grandkids here in San Antonio!)

Efran explained the various workings of the bicycle I purchased. He was gracious and thoughtful and I appreciate that.

The store is immaculate and has a good variety of accessories that one might need. I would highly recommend this establishment fir your cycle needs.

I was helped right aways and they normally have everthing i need for my bikes.

Good Atención and very kind

first class services

I walked and was immediately greeted by an employee. He answered my questions and able to provide the merchandise I needed. Overall great customer service.

SALEPERSON KNOWLEDGEABLE

Efren always works with me especially when I live 150 miles away, he’s been a great Manager since I bought my TREK bike in 2021 wen he was in Culebra store.

Great service, great people working there.

High quality products, excellent warranties, very knowledgeable sales staff

We had an amazing experience with the staff!
We were super happy doing business with the store Ian and Efren took the time to explain all the equipment and services and they listened well.

The store was very well set up was entirely impressed.

Jerry and Cyndy!

Helpful service, the kids trade-up program is great.

Helpful staff,

The people they the best part of the store

Ian was great!!!

The service received on our older Diamondback bike was above what I had expected. After picking it up, the gears worked flawlessly and everything is lubed like it was new and not 30 years old.
Taking care of equipment and doing maintenance helps prolong your investment.
Trek Bike Shop is my go-to after this wonderful experience from the tech to the pickup only a day later. You won't be un-happy!

Customer Service was great!

Thank you for working on my handcycle! The service was great and thanks for getting her back in shape.

This location has a diverse collection of bicycles, gear, and maintenance items available. The staff was also extremely kind, helpful, and patient when describing my issue. I got the parts needed to get my bike back on the road!

Management & Staff Are Awesome !!

Staff member was very knowledgeable and helpful. Felt very welcomed in the store.

Quality

Timelines and care

Friendly and thorough service that keeps me on the road.

Great team running the shop! Efren helped me find what I needed and get it ordered and Mario built it blazing fast! Appreciate it!!