Customer Testimonials

Great customer service. Example Ian. Also LOVE that you can get and deliver my heavy ebike. Thx

I went in for a bike repair. My bike had a flat tire. It is a bike that I only use on the bike trainer. Service was very quick. Ian explained what caused the problem and explained how to avoid getting another flat tire on the bike trainer. Very simple.... don't ride with under inflated tires. Thanks Ian!

Great staff..Friendly and knowledgeable..They go above and beyond..

They’re great.

Nice store with great service.
Lou was very informative and helpful picking out a bike for my grandchild.

Excellent & quick service. Treated well. All questions answered.

The staff was very nice and friendly. The place is clean and organized.

Trek on Broadway will always be Bike World to me. The vibe has always been easy going. Employees are easy to talk to .

Marion provided excellent service and attention. Very professional

Excellent customer service, my favorite bike store!

The tech at this location did a great job on my Trek Checkpoint. I've never had it tuned this well. Much thanks.

Service is the best ever. Ezekiel and Ian went above & beyond to help me out with my new electric trike even though it was not purchased here. Since it was a gift from a friend and had been sitting for a couple of years, I had them check it out, and they took care of the tires and gave it a clean bill of health. Then they delivered it to me and explained how to work it. I really mean it when I say best service ever.

quality products, stand behind products

The team is awesome. Ian and team have been great ! Five Stars!

Great sale price on a Rapha jersey. Well made and great quality.

Trek is quality and so are the people at Trek in Alamo Hights

Lou is a wonderful salesperson. I went out of my way shopping, but came back to buy from Lou. I didn't even think of buying an ebike, but Lou took it off the rack without me asking and I tried it and loved it! I love my new bike!

Very knowledgeable, made great recommendations

Awesome team!

Knowledgeable. Friendly. Good communication. Immediate attention to my need.

Great people great products

I bought my bike from Trek bicycles many moons ago. Life has gotten in the way of me enjoying my bike for years. She is such a cute bike that I had to take her back to be serviced so I can ride her again. Mario helped me decide what was needed as far as servicing goes for the bike. He was professional and knowledgeable about what my bike needed.
Efren was the employee who helped me when I went to pick up my bike. Again, professional and a problem solver ;) (thank you). He helped me load my bike into my car. Appreciate that.
It's the little customer service things that go a long way that keep your customers coming back.
Thank You Trek Bicycle Alamo Heights!!

I appreciate the evaluation and service I received when I took my old road bike to make it road-ready for an upcoming exercise camp, including bike rides in the Davis Mountains in west Texas. The men I worked with at Trek were helpful in explaining what was needed to make the bike ready and safe, but did not try to sell me more than what was needed. I had a deadline to meet I order to leave town and my bike was ready before that deadline. I’ll know more about how the bike rides for me, in the coming week.

The staff was awesome especially the mechanic who put my bike together. Liked that he convinced me to wax my chain👍

Very knowledgeable and helpful salesman, very much enjoyed our visit....will continue to be a devotee to this bicycle shop.

As a newbie to riding, I really appreciated all of the information Ian provided while walking me through multiple bikes. He helped me make an informed decision, answered all of my questions, and I never felt pressured into buying anything.

We ended up purchasing a Wahoo 26 Path for my daughter, and she absolutely loves it. She was out riding it that same night!

Great experience from start to finish. We’ll definitely be back.

Great customer service.

Everyone at the bike shop was great. When I picked up the bike, I felt like I got personal attention, setting up the bike and getting more advise from maintenance to places to ride. They went out of their way to make sure everything was working properly before I left.
I am glad I purchased from this shop and will be giving them more business in the future.

They stand behind their brand. Always very courteous and professional. Each of the employees are very knowledgeable and takes that extra time to meet my needs.

I always have a great experience with Bike World. Whether it be the purchase of a new bike or maintenance on the bikes I own. I consistently refer friends and colleagues to them because I trust them and I know that great service will be provided to anyone who walks through their door.