- Phone: (210)828-5558
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Customer Testimonials
Nice people that work at Trek/Alamo Heights, SA, TX
Trek is a superior brand but this store is superior because of Tim and Klause.
attention to detail and creating an absolutely positive experience.
This is now my go to store for my family and friends
Absolute Professional- Top Notch staff. Very knowledgeable - honest and genuinely good people. Any excuse I have to visit the store - i take it! A+
I walke in the store with a problem and it was solved and I was educated!
Could not have been better!
!
Ian was excellent!
Friendly and professional staff.
Information from sales person was excellent
Very likely. Jim assisted me yesterday. Very good guy! I highly recommend him.
Excellent customer service.
Easy to find, friendly service, fast repair, and knowledgeable staff!
I could get these products 30 miles closer to my house but the service I receive at this Trek store is more than worth the drive.
Great & friendly service!
the salesman was super helpful
I went in for a level 1 service. They had my bike ready when they said they would. When I got my bike back I was informed of everything done to the bike. They are always friendly and accommodating. Will be doing all my shopping and services with y’all.
Excellent customer service; professional and knowledgeable.
Ian is always a nice spirit to deal with.
Great service, knowledgable and friendly. Products are excellent.
Personalized service and right sizing the bike to fit my body size
Trek Alamo Heights is a fantastic shop!!
I recently brought them my favorite road bike that I have owned for 40 years. It is a Trek 1200 with Shimano 105 components. After moving to the Texas hill country 32 years ago, my Trek 1200 has sat under my carport for 3 decades. The seat and tires were dry rotted, cables needed replacing, hubs needed replacing, etc... I asked if they could restore it to it's former glory and give it tires that I could use on the chip seal roads where I live in Utopia. I also had them install horizontal brake levers as well. They did an AMAZING job on getting my bike to riding condition. I am thrilled! I plan on sending everyone to their shop. Great job guys!
Bob Hanus - Utopia, Texas
Mario in service is awesome!! Very knowledgeable and is always willing to help and educate on my bike. He is worth his weight in gold and if he hasn't had a raise in a while he should get one!!
Tim was more than helpful and patient as I was deciding not only which model, but also which size bike I preferred. Highly recommended!
Most of the time quick help. I don’t mind waiting but I only visit when I’m stumped.
Extremely happy with the quality and performance of the bikes I own. Customer service has always been nothing short of exceptional!
From the Store Manager to the Shop Manager, to Mario and especially Ezekiel—everyone went above and beyond to get my Top Fuel back on the trail. Trek Alamo Heights isn’t exactly around the corner for me; I pass at least two other Trek stores on the 70-mile drive. But the team there makes it worth every mile. They see you as a person, not a number—and that makes all the difference.
Track Alamo Heights is always there when you need them and I got a replacement part in lickety split time
Solid bikes, but customer service has been above n beyond at the 3 locations i have been to recently.
Trek is one of the top bicycle manufacturers in the world! They do an excellent job from manufacturing to the selection of components for all of their bikes!
Trek Bicycles of Alamo Heights has an excellent selection of bikes, and the technicians are very knowledgeable and willing to help customers on all facets of service and repair. Mario helped me with my selection of E BIKES, and was very understanding with my condition. of leukemia, which is why I’m purchasing an e-bike.
Good product Fair prices But always great people.
Tim and Ezekiel were incredibly helpful and kind.
Friendliness and professionalism