Customer Testimonials

I appreciate the evaluation and service I received when I took my old road bike to make it road-ready for an upcoming exercise camp, including bike rides in the Davis Mountains in west Texas. The men I worked with at Trek were helpful in explaining what was needed to make the bike ready and safe, but did not try to sell me more than what was needed. I had a deadline to meet I order to leave town and my bike was ready before that deadline. I’ll know more about how the bike rides for me, in the coming week.

The staff was awesome especially the mechanic who put my bike together. Liked that he convinced me to wax my chain👍

Very knowledgeable and helpful salesman, very much enjoyed our visit....will continue to be a devotee to this bicycle shop.

As a newbie to riding, I really appreciated all of the information Ian provided while walking me through multiple bikes. He helped me make an informed decision, answered all of my questions, and I never felt pressured into buying anything.

We ended up purchasing a Wahoo 26 Path for my daughter, and she absolutely loves it. She was out riding it that same night!

Great experience from start to finish. We’ll definitely be back.

Great customer service.

Everyone at the bike shop was great. When I picked up the bike, I felt like I got personal attention, setting up the bike and getting more advise from maintenance to places to ride. They went out of their way to make sure everything was working properly before I left.
I am glad I purchased from this shop and will be giving them more business in the future.

They stand behind their brand. Always very courteous and professional. Each of the employees are very knowledgeable and takes that extra time to meet my needs.

I always have a great experience with Bike World. Whether it be the purchase of a new bike or maintenance on the bikes I own. I consistently refer friends and colleagues to them because I trust them and I know that great service will be provided to anyone who walks through their door.

My new Trek / Wave cel helmet is very light and conferrable, a great but.

The best service all time

Had a great experience with Lou and he did such a great job with my two young kids. Learned a lot about the trade in process and look forward to coming back for the next one!

although I ride a specialized bike, you're my neighborhood store and have always been very helpful.

Wonderful customer service!

Thanks Ian!

Bike mechanic is awesome!

knowledge and knowing the bikes they are selling

Very good quality bicycle and knowledgeable staff. Very good customer service and helpful.

This store is awesome! The staff are very helpful and knowledgeable and know how to help me find what I'm looking for. The service is fast and professional!!!

I brought our bike in for a service and new tires. The staff was pleasant and listen to what I wanted done. I asked if I could get fenders on the bike as well and they were able to find ones that would work on the bike!

I work on my own cruiser bike and Trek Bicycle Alamo Heights has come through for me with having the parts I have needed.

Very helpful

Friendly, helpful. Good advice on getting the most value out of my bicycle. Offered options, some of which I took. I will return and use their services regularly.

You guys are always available and open. It is also flattering that you remember me and my bike.

The customer service in repair was very nice and the person who repaired my bike did a very good job. Thank you.

From the moment walking in, we were greeted and welcomed to the store. Any and all questions we had were answered. The sales rep Mario helped educate on the different features and understand why those features are important. Taking delivery of the bike was quick and easy. Highly recommend coming here for your next Trek bike.

Very friendly and helpful staff.

The knowledge the associates have along with the willingness to help

Very knowledgeable staff and professional customer service.

Great service! Very helpful.

The people and the services.