Customer Testimonials

Thanks Ian!

Bike mechanic is awesome!

knowledge and knowing the bikes they are selling

Very good quality bicycle and knowledgeable staff. Very good customer service and helpful.

This store is awesome! The staff are very helpful and knowledgeable and know how to help me find what I'm looking for. The service is fast and professional!!!

I brought our bike in for a service and new tires. The staff was pleasant and listen to what I wanted done. I asked if I could get fenders on the bike as well and they were able to find ones that would work on the bike!

I work on my own cruiser bike and Trek Bicycle Alamo Heights has come through for me with having the parts I have needed.

Very helpful

Friendly, helpful. Good advice on getting the most value out of my bicycle. Offered options, some of which I took. I will return and use their services regularly.

You guys are always available and open. It is also flattering that you remember me and my bike.

The customer service in repair was very nice and the person who repaired my bike did a very good job. Thank you.

From the moment walking in, we were greeted and welcomed to the store. Any and all questions we had were answered. The sales rep Mario helped educate on the different features and understand why those features are important. Taking delivery of the bike was quick and easy. Highly recommend coming here for your next Trek bike.

Very friendly and helpful staff.

The knowledge the associates have along with the willingness to help

Very knowledgeable staff and professional customer service.

Great service! Very helpful.

The people and the services.

We appreciated the help and guidance given by Efrem. He was enjoyable to talk with and answered every question.

Great customer service and assisting me as I explored the store, asking questions about particular products. I didn't know what I needed until I was welcomed and assisted by Tim. Thank you so much!

TODO EXCELENTE

First of all I very much like my bike and second of all the staff was excellent about giving me a credit for the rear basket that didn’t hold up to standard use and also let me return the rack with it .
Was told they just want to keep me happy as a customer and they sure did.
I highly recommend this store

They took time to explain the process and came up with various solutions that I could choose from

The service !!!

Absolutely the best customer service and product knowledge in any bike shop. Thanks to Ian and Efrain for all the assistance.

Michael

We really trust the folks there. The work quality is top-notch and everyone is very helpful

Fast and friendly service, really great shop. Fixed my son's bike while I waited and he was riding again that afternoon!

The staff was very friendly, professional, and knowledgeable.

Reputation. Quality build. Customer service.

I took my bicycle in to fix a flat tire and have a kickstand installed. As always, the service was fast—they had everything done in about 15 minutes. Great customer service, fair prices, and the best bike shop in town.

Great service. I came in knowing just enough to make a bad decision and felt like I left with the right decision for the moment. But not pushed into something that won’t work in the long run.

Great top of the line selection and friendly service. I’m a complete beginner and Tim helped me picked out accessories and was very detailed. I feel more confident with getting the basics down. Thank you!