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Customer Testimonials
Service. Sales. Quality.
So far very good. Bike is fast in turns, sticks solidly to the trails. The Bosch motor is great along with the free flow app.
Mystic cycle was nothing but professional, helpful, friendly, knowledgeable, and fun to deal with. So much so I went back and bought a second Trek bike for my wife a couple days later.
She loves it. Her previous bike was a Giant and the Trek Dual sport is night and day different. I would think Trek would pre qualify their dealers before working with them , so Mystic Cycle must have been a very easy choice as they are well known for OUTSTANDING service to their customers. I wouldn't buy a Bike anywhere else.
quick no hassle service.
Easy to look through the available bikes. Ordering was straightforward and easy to navigate. My bike arrived on time and in great shape. The assembly instructions were easy to read.
Amazing bike and super quick delivery!
Great pedals, big upgrade from stock
The entire experience was easy and convenient to use! Had my bikes sent to our local bike shop, they put them together beautifully! Love the bikes!!!
It's all assembled by professional bike enthusiasts
The service was excellent, and the shipping was very fast.
Best prices, easy experience, fast and reliable delivery time, no hassle return. Super pleased to have found this site; especially compared to the prices of the exact products on the shelves in Hawaii. I truly hope you will be around for a long time and my next big purchase.
Great customer service and product
I loved the experience of buying on Red Barn Refresh. It was really seamless and most importantly, gave me peace of mind when laying out $2k that I wouldn't have had buying a used MTB privately. Loved the packaging it arrived in and it was easy to have my LBS set it up for me. Would be happy to recommend the service to anyone I know.
Cheers, Adam
Bikes were as advertised and built by local professional shop. Epic!
ease of use- not like lake cycling haha
The Trek bike website is very easy to navigate and the items I ordered were delivered very fast. Trek bikes are quality made and meet my needs perfectly. The service I receive at the Trek shops is always top notch. The employees are always courteous, knowledgeable and professional.
I loved the fact I could buy a bike, get delivered to a local bike shop, and assembled for Free.
The communication between the bike shop and the customer (myself) can still be improved, with more automated status and ETAs.
Big fan of Trek as a company for their value, quality, and stance as a company.
Courteous, professional, quick, helpful
Very well conceived bicycle that is well made and comfortable, but at the same time demonstrates stability and is fun to ride.
The Trek staff in Florence Italy are awesome
Quick and easy. Found the item I needed that was not available in my local bike shop. Bonus it was on sale.
Picked it up a couple days later. Great experience overall.
Good products
User friendly website provides an easy shopping experience.
The comfort of the ride and the quality of the bike is what I like the most.
My experience was better than excellent! The guy who helped me was Chris Skipper (skip). Everything was great and I never felt like I was just wasting his time, because I'm a talker lol and had a lot of questions. He was very knowledgeable and had instant answers for literally every question and concern, as i spoke to him multiple times. I love my Pennyflake roscoe 7! (I do wish I had gotten a size medium instead of a medium/ lage, as i feel like it would fit me better because of my shorter than normal inseam and reach for someone that is 5'10", but that's nothing at all on him, that's totally on me, but lesson learned for my next trek lol) the bike is friggin awesome, and I've had a few older treks throughout the years. Just 2 days ago, I bought my 8 year old daughter a wahoo 24 and she's in love! Thanks for everything! And thanks again to Skip! He deserves a raise, bonus, or some type of recognition for the excellent customer service, after calling about a minor issue with my dual sport that I had purchased a week before I ordered my roscoe. Forever a customer!
I really like the quality of my Trek bikes! The problem is they are often sold out of the high-end model I want to buy.
Great service from the trek bike shop locally. they care and do a good job. I know if I buy a trek - they will make sure i have a good experience.
I absolutely loved the entire experience. I have a trek Checkpoint and fell in love instantly. I didn't think another bike would give me the same feeling until I bought the trek Farley. Although it was a refurbished bike, it came in excellent condition. I was thoroughly impressed by the packing of the bike and the addition of the tools needed to put the bike together. Great touch!!!! I think I will officially forever be a trek girl!!!
The website is great (very informative and easy to use). The live people on the phone are very helpful. Those in the store are very helpful and easy to work with.