Customer Testimonials

It was very easy to purchase a great product online!

I ordered my townie o line & picked it up at trek on MacDill in Tampa. A very smooth experience.

The overall buying experience was amazing. Quick and easy to make the online purchase. My new Trek Domane delivered to my local bike shop. They assembled it very quickly and efficient. Yes.

Easy to use and quick shipping. Thank you.

Good selection and availability of mtb shoes and free returns with login. Shipping was prompt and correct. Both shoes I ordered were great fit and appear to be a very solid build.

Best bikes that are made

Good quality bike, I’m enjoying it!

Great bikes! Spendy, but that was my choice. Service was above average. I have not yet taken a ride so I have no comment on performance.

I loved the personal attention given by “Joe” (builds bicycles) at Trek Kenwood Blue Ash (Ohio). I bought the at-home delivery & assembly. Also, separately bought Aero Water Bottle & Cage. Joe made sure to grab it when it came in. Assembled the water bottle & cage into my Trek prior to delivery. Give Joe a raise!

Went smoothly. good communication

Bike fits our needs perfectly. Getting it on sale made the difference.
I recommend my neighbor to buy one too.

Thus far, service has been excellent. Whenever I have come in with an issue the service department jumps on it and fixes any issues. Perfect

The online ordering process was easy. I had the bike shipped to my local Trek store and every part of interacting with the local store has been absolutely great, they have been so generous with time and knowledge sharing. I had a million questions and they had no problem taking the time to answer all of questions and take the time to put my bike together and they even put on an accessory I purchased in store.

Great experience at bikes on Howard! Will be back.

I purchased bike shoes online and love them!

Ordered online with delivery to Georgetown cyclewerks. When I received bike I was not satisfied with style. Cyclewerks let me exchange bike for one in stock. New Trek bike is great. That’s what I call customer service.

It was great! Norfolk Bike was awesome too when I picked it up!

The bike was shipped perfectly, well protected, and it arrived before the expected date. It is in as nice a condition as the pictures showed. Everything was there, but it could have included a hint on removing the battery from the frame as the bike has a Allen head to lock the battery compartment so that the battery don't fall out in rough terrain. I was turning the key forcefully but no battery drop down. YouTube helped on that one. I also silconed the battery hold lock in the frame and now with a twist of the key, the battery drops easily. Other than that, no build problems at all. Great bike, Great condition, Great value. I would order again if the opportunity arises.

Easy enough to use

UNBELIEVABLE quality.

everything

It is so easy to order online and pickup in store. The staff in the store is so helpful and knowledgeable. They ensure your bike is the perfect fit for you. We have purchased both of our kids first bikes here and it was such a special experience! The bikes are also above and beyond the rest in quality. Skip the cheap kids bikes and invest in trek.

Great site & great prices!

Easy online ordering and the bike shop was friendly and informative

I bought a Trek Domane SLR 9 Project One bicycle in November of last year. The upper headset bearing was installed upside down, so originally my steering was unacceptably tight. I bought the parts and fixed the issue myself. Tiffany Duffield compensated me for the parts cost with Trek merchandise, so I felt that Trek stood behind its product. I have been very pleased with the bicycle ever since. I had a Trek 5200 that I bought in 1992 that I had been riding until I bought the new bike. The Domane has a great ride, handles confidently and I am about a mile an hour faster than with the previous bike.

Quick and easy service - great product, thanks!

There was a problem with my order and the CS representative, Brian Kaeter was extremely helpful. Within a few hours my package was found by FedEx, and delivered the next day.

Shipping was amazing
Customer service after the sale was even better

Very nice sells people

On my 2nd trek roadbike....the best!!!