Customer Testimonials

Hsve had Trek bikes since 2020. I have always been super pleased at the styles, comfort and ease each bike brings. I stay healthy because of riding!

Sits very upright easier to shift than my dual sport+ 2 stagger bike . Motor smoother also. Love it

This will be my fifth Trek bike. As you can tell, I’m a big fan. I wanted to buy a dual sport, but they did not have one in stock so the dealer suggested I go to check online. I found the bike that I wanted on sale. Can’t ask for more.

Excellent service and atmosphere, very good experience in the store. Highly recommended.

I previously owned a pretty standard, entry level Trek hybrid. I think it was called 820 Singletrack. It was a great bike and I rode it for over 20 years. So I had zero concerns about ordering another basic Trek hybrid bike without even seeing it.

Ordering was easy, pickup was easy, and I'm very happy there was no extra charge for assembly.

We got great deals on our bikes. And all the specs and data we needed to make the right choice.

Website was easy to navigate. At the time I ordered the bike, the nearest Trek/Electra dealer was an hour and a half away. And, they didn’t have my bike in stock anyway. As I have assembled many bikes in the past, I knew I could assemble this one. It arrived quickly, was EXTREMELY well packaged, and very easy to do the minor assembly needed. Love it!

I love Trek and always will, but the lack of a company response to my local bike shop when there was a problem with the shipped bike is disappointing. Thankfully they stepped up and replaced the ordered one with one they had in stock. They helped us and provided service that helps the brand. They deserve better support.

Exceptional price. Excellent service. Bikes are superbly made.
Parts and bike came very well packaged and very quick.

Product was on sale and shipped quickly.

Very user friendly. Significant amount of merchandise. Everything you need for your riding experience online.

Good service, and merchandising of touch-up paints and parts.

Whenever I go to the site I find what I'm looking for or, it will let me know when it's going to be back in stock, or it's no longer available. Both are very helpful!

Well organized. Guides are so friendly and elevate the trip experience.

Item arrived very quickly and the pickup process was very simple.

Very easy delivery and return. Initially ordered a size that didn't fit and the return and order of the correct size was straightforward and fast.

Good selection of parts and equipment. Found parts for 2013 Trek Remedy frame I am building. Fast shipping and good packaging. No hassle return policy.

easy to order, good selection, arrives quickly, can deliver to home or local shop, if need to return, made easy

Best online order experience ever, great service, super smooth transaction, shipping box also included return shipping label, unbelievable quality service, strongly recommended!!

Everyone in your store in Chelsea (Manhattan, NY) is so helpful and friendly and knowledgeable, it is a pleasure to deal with them. Love my bike too!!

You had what I was looking for and delivered it quickly. It was perfect

Fast and easy

Quality of bikes
Customer service

Ease of purchase and delivery. Local Trek dealer, Landis Cycling very professional and competent.

I appreciated the great online customer service, the team was responsive, helpful, and made the whole shopping experience smooth and enjoyable.

Guys in the store were very helpful.

Easy to find the bike that we wanted and ordering through trek was easy. Fast shipping to our local bike shop. Really nice experience.

It was care free. It was an easy process. The website is easy to use and you have a large variety of product. The product arrived quickly and the handlebars wheel and seat were easy to assemble. This isn’t my first trek bike, I returned because your bikes are a great buy, you can’t beat the quality for the price, the performance and longevity of your bikes make a statement.

From the Trek website to the free shipping to my local bike shop the experience has been flawless.

My local bike shop, Bob's Bike Shop on Eau Galle Blvd, calls me personally when items arrive.

Their service and staff are engaged and helpful.
Very enjoyable experience throughout.

The best quality and service