Customer Testimonials

Bike arrived right to my home in a few short days from ordering. It was nearly assembled; finishing it was easy.

Good price and quality products

Easy to order and arrived quickly. Packaged very well

Good service. Was able to buy what I wanted to buy.

Quick shipping, good price, good communication

Bike arrived very quickly ....I haven't been able to test ride it yet. Needed knee surgery even quicker !!!

Ease of selecting and purchasing the bike, the frequent notices of order status, and then the very rapid shipping and assembly of the bike at my preferred shop. All went extremely smoothly.

I liked that my order could be shipped to my favorite bike shop for pickup.

somewhat easy to navigate

The site is easy to navigate, the range of products, from complete bikes to the tiniest accessory, are varied and abundant, and the online purchase process is easy.

Over a weekend. I ordered touch up paint for delivery to my store (Alamo, CA) but I forgot to change the store to Alamo. Richard Sparacin and Skip Skipper were able to intercept the package and get the paint sent directly to me. Trek bikes cost more but you deliver top quality customer service. BTW, I was in a number of roles when I worked which provided some form of customer service to very demanding clients for over 30 years so I know excellent service when I receive it. Thanks.

Best customer service reps hands down

Really easy to order and have shipped to a local bike shop where it was ready to pick up.

Good value and free delivery.

I liked certain products. Good website. Got product reasonably quick with status all the way.

Ordering process was straight forward . shipping to Hawaii was greatlyappreciated. Many other companies won't offer shipping to Hawaii. Bike came in well pakeged and in excellent condition. Great customer service also. I had question about tracking the shipment. It was answered immediately. Thank you .

Site is well organized and clear. Product descriptions are short and easy to digest.

Buying a bike is serious(ly fun). Trek's database of bike inventory helped us find the "must have but out of stock" bike we were looking for across the country in California. Not only was Chris (the continuous POC) relatable and knowledgeable, but he went over and above to get our order shipped during the holidays. Thanks, Trek and Chris!

Great local staff, great products

easy and fast

Very pleased with the Trek Ion Elite R selected for my husband's Christmas gift 🎁 always can rely on the quality Trek products!

This is my third trek bike purchase and by far the easiest.had it shipped to the local store and they had it ready the same day it arrived.

Well made bicycles from an American company. Thoughtful line of accessory products that are effective, affordable, and literally blend well with their bicycles. Good customer service, and online store, with a 30 day satisfaction guarantee. I’ve appreciated pretty much everything about Trek.

Easy process

great bikes, they're the best looking. this is my third trek and im new to gravel. its been amazing.

Customer service is the best. Bike is top quality.

Trek makes amazing bicycles. I was in need of a few replacement parts for my girlfriends Bike and found them on the Trek website.

Customer service

Someone from the USA answered my questions. They were able to confirm my order, it shipped to me quicker than expected and I got 10% off. I also love my local trek bike shop where they know me and treat me right. What’s not to like?

Love trek best service!