Customer Testimonials

Fast informed service.

Fast and reliable delivery to a pick up location.

Good price for trek stuff

Love Love Love the brand! Wish you would do more discounts for high end bike owners!

Very easy to order products through online system.

We love our trek bikes!

Excellent collaboration during bike selection & purchase process with individualized attention for most favorable outcome possible.

I like the ability to look at several bikes to find my specific best fit, and appreciate the quality of the bike

Joseph was extremely knowledgable and offered many new insights while assisting my husband and me in a store full of customers. We both test rode different models and have been Trek bike owners for 25 years with an original titanium frame bike still in excellent condition. Trek product quality is unmatched for our purposes and we will continue to support our local store as long as we are bicycling around town!

Best customer service that I have experienced in a long time . Understanding ,helpfully ,and knowledgeable.
Will recommended to all family and friends.

Quick and easy online checkout. Wish you shipped to DPO, though.

The staff was very knowledgeable. They were also super friendly.

Easy website to order from Available coaches to help 800#

Excellent experience from start to finish!

Selection & ease of navigating website / checkout process

It was very easy to speak to an actual representative. It only took a matter of a few minutes to resolve the whole issue

A lot!
Trek has transformed into such a cool company to buy fun stuff from.. I have to be careful not to overspend now lol!
Thank you Trek sales and customer support!
You’re throwin’ down some amazing help.

Phil

Ben was great

Great experience! I am a loyal Trek fan, but this is the first time buying a bike online. The descriptions and pictures were spot on and the bike showed up as promised, even a day early.

Had to call customer service during the shopping process for a question and was pleasently surprised by the helpfulness and knowledge the Trek representative had.

Already looking forward to the next one! - Greg

Great!!

It was very easy to order. And great that I could pick it up from a local business!

Excellent products and qualified personnel.

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I had a great experience with the support team—my representative was incredibly helpful and genuinely eager to find a solution to my login issue. He not only assisted me through the process but also followed up via email to let me know the issue was resolved and that I could log in with my new credentials. I truly appreciate his help and the fact that he took the time to follow up. Excellent customer service!

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ease of ship to store, store assembly and knowledge of staff to recommend accessories.

Website is easy to navigate, alot of information provided on each bike

I found it very easy to order parts and the shipping was quite fast. Prices were reasonably and had a good selection to choose from. I will definitely order again.

This Bellingham store is a valued asset for information, products, and service on bicycle products, accessories, information. Very important to me.

The ease of putting it together. Smooth ride.

Your assistant Mara was extremely helpful

Bike was easy to order and assemble. It was packaged perfectly and arrived in perfect condition. Love the red color and the black accents. Could not be happier with my choice and love riding my new bike. If you need a new bike make it a Trek.