Customer Testimonials

Terrific website. Terrific return policy. Crazy fast delivery. Great selection

Trek bikes.com experience? I don’t know yet? So far, it’s tried to charge me for a shirt that was supposed to be a challenge prize. Lo said they refunded the $50 charge, but I have a feeling they probably also returned the shirt. I haven’t been back to the Lee’s Summit store to find out. I like my bikes and the service from the guys at Lee’s Summit has been top notch. I’m trying to see if they can expedite a service for my son’s bike when he visit from Wichita.

Variety and Experience

I appreciated there was a good return policy offered. However, I was very frustrated Apple Pay didn’t work. I tried several times on my phone and laptop before having to go grab my credit card and enter my credit card info.

Nic at Island Bicycles, Southport NC was thorough, knowledgeable and kind. He listened to my concerns and problem solved, explained why I was having issues. I had no intention of buying an e-bike but did and am so pleased with my Cruiser Go!

Website was easy to navigate, with all information available about specs and sizing. Bike was shipped and put together fast, Macomb store has great service and employees are nice and helpful.

Good product and fair prices. I love tat I can pick up online purchases at my local store

Great experience with purchase and shipping to my LBS for pickup was super convenient!

Only thing I would improve - When shopping online, and filtering by size, it includes all bikes (not just the ones in inventory)

Other than that, shipping is super fast, and shipping to our local Trek dealer is a game changer. Having the Carol Stream, IL Trek dealer is incredible. They can fix and tweak bikes, know how to work on everything, have all the parts, and even put my wife's bike together for free. I am loyal to Trek strictly due to the local shop.

Ordered a pair of riding shoes, shoes were to small asked for new size.
Got message they credited back the charge.
Can I still get new shoes?

Odering was easy, products arrived quickly. Products are of good quality.

Works great

It was the most bike for the money. It was so good I praised it on my blog: https://okiebikepacker.substack.com/p/trek-verve-1

Sweet discount. Local inventory listing. Easy pickup from my local shop.

Quick, easy, had what I was for

Warranty and service is excellent. Quality has been good for me and all my purchases too.

Had a good selection of bike helmets.

Great bike. Easy ordering process and quick delivery and build.

Seamless

Thumbs up

My Bike helmet shipped fast, and was exactly as described on the website. I'm very happy with my purchase !

Great customer service. Work done when they say it will be done

Shipped fast, First order was perfect. Second order seat has a spring defect and does not work correctly.

My order was processed, shipped and delivered promptly. Only thing missing in your website is how to return an item. I have been trying to call Trek to ask about returning my product, but there is no that picks up the phone.

Online items were shipped quickly and without cost. The in-store pickup items were set aside for me for easy retrieval. I also like having the ability to return any items for refund/credit, if I need to. But everything fit properly, so I'm good.

High quality

Ease of use.

Easily searchable and convenient location for finding equipment that fits my bike.

Easy to navigate site and seamless purchase portal.

Availability of parts and efficient delivery