Customer Testimonials

The order shipped and arrived so much faster than expected! Great job!

Great bike and an easy buying experience.

Ease of ordering

Great products
Awesome quality
Totally recommended

My bought my very Trek Bike back in 2009 when I was active duty in the Air Force in Korea. It was a Trek 390 and I loved that bike. But with so many moves around the world to Mother Nature, my bike became unserviceable. I decided to upgrade my bike and purchased one online. I purchased Trek Marlin 5 Gen 2. They delivered to Plainview, NY. When I was picking my bike up, the gentlemen that were working made me feel at home and apart of the Trek Family. It was a very hot day and they offered me a cold drink and to hang out in the cool lounge while I waited. The helped me pick out new accessories and gave me amazing suggestions on other products. They shared stories about the Trek Brand and told me all the journeys they have been apart of with the community. The gentlemen there left a lasting impression and I truly grateful for everything. I am looking forward making new memories with my family with this bike. Thank you again.

Easy

Fast shipping.

Very helpful in buying my first road bike. They explained the most basic parts of the bike, while also answering all of my more specific questions. Definitely recommend to buy a bike here as they know what they are talking about.

Great products. Great service. What I expect for the price point though!

I have some arthritis in my hip which made riding my old mountain bike very uncomfortable. My wife purchased a Trek E-bike for me as a gift. The difference is like night and day. I love my Trek bike.

You are very TREKY and I love TREK!

I was able to get the parts I needed in just a few business day by having them shipped to my local Trek dealer.

The customer service is great at all of the stores. It takes a while to wait for a representative depending on how busy a shop is or how many people are staffed, but the wait is worth it because the staff are so attentive. I brought my bike in because it got a flat tire after the first ride and they replaced the popped tube and adjusted my gears very willingly.

Though it seems much of the apparel runs small (shoes, jerseys, etc.) being able to return an item with no cost to me is great. The selection is good and the site is pretty easy to navigate. I do find it a bit weird that under my person icon it reads "My account -->" and "log out" even when I am not currently logged in. It's confusing. Also having the my account all the way at the bottom of the menu on mobile is hard to find and tricks me when I haven't been on the site in a while and forget.

Good service…

Customer service and experience while in the store. Everyone is so friendly!

Very easy to find what I want in to make my online purchase

I like how seamlessly the website integrates with the Trek store in Rockville. I'm very impressed with the knowledge of the sales staff and mechanics at Trek Rockville, and how they can help find the right product either in store or on the website.

Efficient ordering and quality product.

Ease of using the website

The part was just what we needed to raise the handlebars for my wife.

Fast shipment to store
Quality product

endurance

Quick and easy,. Works seamlessly with my local Trek dealer for assembly and pickup.

Good pictures of bikes. Specs easy to find.

All the products I need with fast service.

Easy

Easy shopping, fast shipping and quality product. Over all good experience

Usually in stock and fast shipping. I live in a rural location and most TREK stores are far away with minimal stick selection. Staff is usually top notch for other services.

I love my new trek Domane. I had a trek before as well (FS Sport 5). Well made and do the job I need them for.
I guess a major reason I like trek so much is that I really love the bike store that sells them (landry's in Boston). they know their stuff and if they recommend Trek, then that provides a lot of confidence to me