- Phone: 920-478-2191
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Customer Testimonials
Awesome bike and store.
fast shipping!
I found the information I needed to decide what to buy.
I apreciate all the support from Trek to confirm the correct part number and the order.
I live overseas and Trek bikes gets all my orders to me faster than any other service through a DPO. Much appreciated!
Bigger variety than the store has.
Great helmet in a color that matches my Marlin5.
The ability to connect using a chat format and be given a PDF document relating to my older Trek mountain bike was very satisfying.
Very good attitude from the associates, very friendly attention, competent and customer oriented service
My local bike shop south maui bicycles. They treat me like a valued customer.
The ease of purchase and quality of products. Also a breeze to manage a return.
Great customer service got my parts very quick
Excellent communication from time Inordered u til pick up. The local bike shop was also very pleasant and professional.
the product
Cheaper than other options and came fairly quickly.
The online customer service agent did a GREAT job handling my question! Very knowledgable and pleasant!
Easy
Store representatives a very knowledgeable and helpful.
everything went smoothly and the people at the bike shop were so nice and helpful and everything happened faster than I expected
The website was very thorough, informative and user friendly. I placed my order for delivery at my local Trek Dealer, Ernie's Bicycle Shop in Massillon OH. I got several text messages from the owner on a Sunday acknowledging my order after receiving it from Trek. Just a really great experience.
It's seamless. The bikes are great, and the accessories are exceptionally good quality. I've always gotten good customer service from the local Trek shop too (Redmond Washington)
Easy, straightforward online ordering. Local pick-up was ready within a day after arriving to shop
We had a fantastic experience working with Chris & Gabrielle. They were terrific at every point, and we did need some adjustments on our bikes. Of course, they helped us the same day we brought our bikes in. My wife's bike brakes are still making noise, so we will return for more adjustments in tuning to resolve it.
Website is easy to use, free shipping to the local Trek bike shop, and price (the item was on sale)
Fast. Easy. Reliable.
Easily able to find the product I tested in store, and get a discount
vs
Easy to order online. Returns are simple and quick. Products are good.
Could have a smoother UI
Ordering was easy and items were delivered when promised.